Human Services

South County Outreach

End Hunger. House Hope.

Irvine, CA   |  www.sco-oc.org

Mission

Preventing Hunger and Homelessness by Helping People Help Themselves.

Ruling year info

1993

Principal Officer

Ms. Lara Fisher

Main address

7 Whatney Ste. B

Irvine, CA 92618 USA

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Formerly known as

Saddleback Community Outreach

EIN

33-0330233

Cause area (NTEE code) info

Homeless Services/Centers (P85)

Food Banks, Food Pantries (K31)

Low-Cost Temporary Housing (includes Youth Hostels) (L40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Currently there are 65,000 households in Orange County living below the poverty level. Their choices are limited due to their socio-economic status. South County Outreach is a safety-net resource for low-income residents in south Orange County. As a community leader, South County Outreach developed programs to address the needs of Orange County’s most vulnerable residents. The agency owns 17 condominiums that are dedicated to helping homeless families. Rapid Rehousing and Affordable Housing programs became a part of the agency’s Homeless Prevention Continuum in 2014, Rental and Utility assistance continue to prevent eviction and disconnection, and the Food Pantry provides free food to nearly 6,000 individuals annually. Addtionally, we recongnize the need to workforce development among its clients and offers free computer classes in the Computer Learning Lab, sponsored by Cox Communications, for unemployed and underemployed residents seeking financial stability and self-sufficiency.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Housing Program

The Transitional Housing Program represents a transition from a life of homelessness, instability and crisis to a life of stability and self sufficiency. South County Outreach’s Transitional Housing program moves local families who are homeless to safety and stability by identifying and removing barriers, integrating services, and developing individual family plans for long-term financial and economic stability, and permanent housing. Seventeen South County Outreach owned condominiums, located throughout South Orange County, are used to house families with minor children. The geographic locations of the condominiums allows families to stay in the same school districts, remain close to their support systems and have a safe place to live while regaining independence. A key component to the program is the Case Management team which is comprised of master's level staff working with families on issues such as financial management, credit repair, life skills, education, employment enhancement and financial assistance through personalized attention.

Population(s) Served
Families

The Food Pantry offers fresh produce and breads, nonperishable food and a selection of healthy food items for clients to take home and make wholesome meals for their families. Clients who visit the Food Pantry are asked to provide identification for each member in the household, proof of residency and to verify income when visiting. This allows South County Outreach to provide actual figures to grantors and funders. South County neighbors from all walks of life, every age and every ethnicity make up the 1,000 clients we serve each month. Food insecurity for children is an on-going issue in Orange County with 43% of our food pantry clients being children. Approximately 22% of children attending school in South Orange County are receiving assistance paying for their school lunch. South County Outreach collects over 900,000 pounds of food every year from grocery stores, manufacturers, schools, businesses, religious congregations, individuals, and other agencies. Food drives are an important source of non-perishable food, but many times the shelves are still bare. A cash donation allow us to fill in when food drive supplies are low and perishable items are scarce. Through relationships with growers and grocers a $20 donation equates to $100 worth of groceries. South County Outreach is able to purchase food items that are missing from the shelves and be diligent in the practice of providing more nutritional foods.

Population(s) Served
Unemployed, underemployed, and dislocated people
Families

Every now and then, hard working people experience financial hardship. And sometimes South County residents need that little extra help to pay bills to avoid losing their housing or loss of needed utility services. The Homeless Prevention program helps families “stay housed” reducing the costs of evictions and preventing homelessness. Many residents need short-term financial assistance with overdue bills.The process for funding includes a phone interview, completion of an application and a meeting with a case manager. The case manager works with the client to complete a Self-Sufficiency Action Plan to examine each situation to determine the factors that are deterring them from having financial stability and assess needs to help develop a basic budget to improve household sustainability. Payments are made directly to landlords or utility companies.

Population(s) Served
Unemployed, underemployed, and dislocated people
Economically disadvantaged, low-income, and poor people

Most jobs today require the use of a computer – navigating through a company's control system, typing a letter, producing a poster, saving or sharing documents, or attaching a document to an email from a server or the cloud. Many Computer Learning Lab students have been in their current job for years and have learned how to use the computer system for a particular job, patient records system, a control system, a data entry system or a company specific program. The Computer Learning Lab helps those who are underemployed and unemployed improve their computer skills to increase employment opportunities and expand opportunities for promotion. The Computer Learning Lab houses two modern classrooms featuring laptops with word processing equipment, internet access, and email capability. Classes are offered Monday– Friday in beginning, intermediate and advanced Microsoft Word, Excel, Outlook, Quickbooks, and PowerPoint and the use of the internet.

Population(s) Served
Unemployed, underemployed, and dislocated people
Economically disadvantaged, low-income, and poor people

Ongoing medical needs, depletion of unemployment benefits, or multiple evictions make securing permanent housing difficult. The goal is to provide subsidy and services in a housing unit that would not require relocation at the end of the program. Case management works with families or individuals and landlords to address potential barriers to securing a lease. This includes identifying appropriate permanent rental housing options and negotiating manageable and appropriate lease agreements. The program provides assistance for up to 12 months depending upon the client’s need and progress. Rapid Rehousing program is operated through partnerships with local apartment communities and landlords throughout scattered site locations in the South Orange County area. The goal of the program is that each family becomes self-sufficient and remains in permanent housing. Program Structure After assessment and acceptance into the Rapid Rehousing Program, clients are assigned to a Master’s Level Social Worker (MSW) who becomes their Case Manager and partner throughout their time in the Rapid Rehousing Program. In addition to the work with an MSW, each client will work closely with the South County Outreach Rapid Rehousing Specialist. The Rapid Rehousing Specialist will help facilitate the move in process, as well any communication with the apartment community or landlord. Each client will work with the Rapid Rehousing Specialist to learn essential tools in maintaining a home and becoming a good renter. Through case management, an individualized plan is developed with each participant based on the identified needs. Mandatory monthly meetings monitor and evaluate the clients’ progress and mandatory monthly life-skills workshops provide the participants with the necessary tools to become self-sufficient.

Population(s) Served
Families
Families

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of children served

This metric is no longer tracked.
Totals By Year
Population(s) Served

General/Unspecified

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

This is the total number of unduplicated minor clients served each year through our spectrum of hunger and homeless prevention programs.

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Population(s) Served

General/Unspecified,Economically disadvantaged, low-income, and poor people,Homeless people

Related Program

Food Pantry

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

This is the approximate number of clients served monthly in our Client's Choice food pantry.

Total pounds of food received annually

This metric is no longer tracked.
Totals By Year
Population(s) Served

General/Unspecified,Economically disadvantaged, low-income, and poor people,Homeless people

Related Program

Food Pantry

Type of Metric

Input - describing resources we use

Direction of Success

Decreasing

Context Notes

This is the total pounds of food received each year from Community Food Drives and Grocery Rescue.

Number of seniors/older adults served annually

This metric is no longer tracked.
Totals By Year
Population(s) Served

General/Unspecified,Aging, elderly, senior citizens,Economically disadvantaged, low-income, and poor people

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of volunteers

This metric is no longer tracked.
Totals By Year
Population(s) Served

General/Unspecified

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

This is the total number of volunteers who donate their time to South County Outreach each year. In addition to this total, the agency has a team of approximately 250 regular, weekly volunteers.

Number of homeless families served in the Transitional & Affordable Housing Program.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth (0-19 years),Families,Homeless people

Related Program

Housing Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of households who avoided eviction or disconnection of essential utility through the Rental & Utility Assistance Program.

This metric is no longer tracked.
Totals By Year
Population(s) Served

General/Unspecified,Economically disadvantaged, low-income, and poor people

Related Program

Homeless Prevention Program - Rental & Utility Assistance

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Charting impact

SOURCE: Self-reported by organization

Five powerful questions that require reflection about what really matters - results.

What is the organization aiming to accomplish?

South County Outreach Board of Directors and staff recently revisited the principles and beliefs that guide our work. Our work must be meaningful to the people we help, the people who support us, the people who volunteer, and the people who are employed at South County Outreach. We reached a consensus on five core values that will help us advance our mission of ending hunger and homelessness by helping people help themselves. These values include: compassion, fostering health, innovation, collaboration, and accountability.

Compassion: approach our work with empathy, understanding, and respect for the diverse communities we serve. Fostering Health: we want all Orange County residents to have access to healthy food and housing because good nutrition and a safe dwelling are essential for good health. Innovation: we are flexible and responsive to the changing needs of the community. We lead by finding creative ways to prevent and end homelessness and hunger. Collaboration: we know we cannot end these issues alone. We succeed in partnerships with others and strive to include a rich tapestry of voices in our work. Accountability: deliver outstanding service and high quality programs, effectively and efficiently. We steward our resources with integrity and transparency. Prevention & Intervention: The intent of prevention is to stop something from happening. The worse effects of what one is trying to prevent, the more important it is to develop effective prevention strategies. Prevention is at the center of all long-term strategies to eliminate homelessness and poverty. To help prevent new generations from entering a life of poverty and homelessness, particular efforts will be made to reduce first-time homelessness with a prioritization on low-income families with childrenages 0 to 5, and low-income seniors aged 70+. Homelessness and Poverty Prevention: At its root, poverty - regardless of reason - is the determinant of homelessness and hunger. We will continue to work to increase availability and access to coordinated, supportive housing, quality food options, and eviction prevention services. Prevention strategy: Equitable access to funds Provides equitable access to prevention, diversion, and intervention service and financial support, while reducing inequities to maintaining housing. Identify flexible funding to address critical barriers to stabilization.

South County Outreach has 12 total staff (part-time, full-time, and contract) and relies heavily on our very dedicated team of approximately 250 regularly scheduled, weekly volunteers. South County Outreach aims to reach more residents in need year-over-year and streamline its effectiveness through regular employee and volunteer training, increased fundraising efforts, and effective outreach to community members who may not be aware of our services.

Project evaluation is a crucial and ongoing component of the South County Outreach Hunger and Homeless Prevention Programs. Program success is consistently analyzed through staff/volunteer feedback, client feedback, discussions at weekly staff meetings, and in response to requirements and inquiries from foundation, corporate, individual and government funders. Along with client demographics, both quantitative and qualitative data is collected. Quantitative data includes amount distributed, number of disadvantaged parents and children receiving assistance, and number of calls/emails received requesting assistance. Qualitative data includes documentation of need for assistance, feedback from participants and South County Outreach staff/volunteers, outside referrals given, and client responses to staff inquiries seeking to help them ultimately achieve self-sufficiency. The CEO, Director of Homeless Prevention, Finance Manager, Grants Manager, and Program Volunteers all participate in the evaluation process throughout the year. In 2018, South County Outreach upgraded our database software to Salesforce so that we can further analyze the information collected and increase the efficiency and effectiveness of our programs. Quarterly surveys of Food Pantry clients, either by targeted demographic (i.e. seniors), or all program participants, will provide additional information to include in regular evaluations.

Accomplishments: In 2019, South County Outreach provided a total of more than 31,000 services to nearly 6,000 clients in need. These services included transitional housing, case management, rental or utility assistance to prevent eviction or disconnection of services, and free, wholesome foods from our Food Pantry. Our clients include families with minor children, single-parent households, female head-of-households, seniors living on a fixed income, disabled persons, veterans, unemployed or underemployed, and literally homeless individuals and families. Anticipated Program outcomes for the 2020 program year: 1. Assist a minimum of 6,000 low-income and at-risk residents with free food from the South County Outreach Food Pantry and reduce hunger and food insecurity in their households. 2. Provide case management services including a realistic budget, resources, and referrals to a minimum of 300 individuals in order to move them toward financial stability. 3. Collect and distribute 800,000 pounds of food during the 2020 calendar year including fresh produce, lean meat, dairy and whole grain breads in order to alleviate hunger and provide healthy options to south Orange County residents in need.

Financials

South County Outreach
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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South County Outreach

Board of directors
as of 3/31/2020
SOURCE: Self-reported by organization
Board chair

Mr Kerry Franich

Severson & Werson

Term: 2017 - 2019

Kerry Franich

Severson & Werson

Cheryl Flohr

Parker Hannifin Corporation

Frank Hathaway

Retired

Tom Koutroulis

County of Orange

Brandon Stillman

Canterbury Consulting

Ted Wells

Ted Wells Living

Danielle Vasquez

Premier Bank

Alicja Senel

Rob Eres

Nexus

Blaine Nelson

Farmers & Merchants Bank

Jim Petros

Carrington

Brian Farrell

Banc of California

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 03/31/2020

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Gender identity
Female, Not Transgender (Cisgender)

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data

Keywords

South County Outreach, hunger, homeless, food pantry, transitional housing, rapid rehousing, rental assistance, utility assistance, underemployed, unemployed, local