Human Services

Hannah's Family Center

Strong Families, Thriving Children, Healthy Communities

aka Hannah's Family Center   |   San Diego, CA   |  www.hannahs-house.org

Mission

Hannah's Family Center (HFC), formerly known as Hannah's House, is a For-Purpose Social Impact 501(c) (3) non-profit organization founded in 1988. HFC strengthens the San Diego community by building resilience in children and teaching essential co-parenting skills to parents, whether they live together or apart. We support families through challenges and transitions, such as conflict, separation, divorce, substance abuse or domestic violence. We believe the best gift parents can give their children is a peaceful, loving relationship with each parent. We offer over 40 wrap-around family services and our innovative, personalized and proven approach to building strong families and thriving children creates a healthier San Diego for everyone.

Ruling year info

1994

Executive Director

Ms. Susan Griffin

Main address

9455 Farnham Street #100

San Diego, CA 92123 USA

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Formerly known as

Hannah's House

EIN

33-0591445

Cause area (NTEE code) info

Children's and Youth Services (P30)

Law, International Law, and Jurisprudence (V26)

Single Organization Support (R11)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Half of American’s children will witness the breakup of their parents and throughout San Diego County, many children are struggling because of parental conflict, separation and divorce. High conflict between parents can cause harm to a child's social, emotional and cognitive development. For families involved with Family Court, they find themselves immersed in a system that is adversarial, not collaborative, so these children are frequently immersed in family turmoil and crisis, for months and sometimes years. Without intervention and support, the stress and trauma of parental conflict and family breakup can lead to long term health problems for children. Hannah's Family Center believes the best gift parents can give their children is a peaceful, loving relationship with each parent, whether they live together or apart. This foundation enables children to have the best opportunity to realize their full potential and become healthy, contributing members of society.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Supervised Visitation

This program serves parents who have a court order requiring professional supervision during parenting time with their child(ren). 100% of the interaction between parent and child is monitored by a trained professional. Hannah's House offers both agency-based visitation services where the visits begin and end at the agency, and community-based services where the visits begin and end at a public location. By law, both custodial and non-custodial parents complete a required orientation process to familiarize them with the rules of the process.Supervised visitation accounts for 60-65% of Hannah's House service delivery. Families who receive this service utilize the program anywhere between 3-18 months. Once these clients are scheduled to return to court for a review hearing they receive a formal written report for the Family Court judge that provided the information needed to make decisions about an ongoing plan for the family in terms of custody and visitation.

Population(s) Served
Children and youth (0-19 years)
Families
Budget
$250,000

Supervised Child Exchange is provided to parents who are required to have, or would like to have, a neutral and safe place to transfer the child/ren between Mom's house and Dad's house. Only the actual transfer of the child from one parent to another is monitored by the trained professional during a supervised exchange. Section 5.20 of the California Rules of Court which details the guidelines for Supervised Visitation Monitors does not apply to supervised exchanges but is recommended to be used as a guide in providing the service.

Population(s) Served
Families
Children and youth (0-19 years)
Budget
$100,000

Clinical therapy services for families challenged by involvement in Family Court, divorce/separation concerns, child custody/visitation issues, single parenting, coparenting transitions, estrangement and reunification matters between parents and children.

Population(s) Served
Families
Adults
Budget
$100,000

Where we work

Awards

Barbara Christensen Heart of San Diego 2014

St. Germaine Children's Charity

Affiliations & memberships

Supervised Visitation Network - Worldwide 2008

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients with active restraining orders against their co-parent.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Females,Males,Parents

Related Program

Supervised Visitation

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Population(s) Served

Parents

Related Program

Transitions Family Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of service recipients who have no past substance abuse

This metric is no longer tracked.
Totals By Year
Population(s) Served

Females,Males,Parents

Related Program

Supervised Visitation

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of youth and families for whom the treatment and support plan is implemented as specified by the therapist

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth (0-19 years),Parents

Related Program

Transitions Family Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Hours of supervised visitation provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth (0-19 years),Families,Economically disadvantaged, low-income, and poor people

Related Program

Supervised Visitation

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of families who report that service and support staff/providers are available and capable of meeting family needs

This metric is no longer tracked.
Totals By Year
Related Program

Supervised Visitation

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

We conduct interviews, and administer questionnaires to a representative sample of our parents.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Charting impact

SOURCE: Self-reported by organization

Five powerful questions that require reflection about what really matters - results.

What is the organization aiming to accomplish?

Our goal is to create a more prosperous and peaceful community, one family at a time Increase the number of San Diego families that stay intact by supporting and coaching parents through couples and parenting challenges Increase the use of cooperative co-parenting between parents, whether they live together or apart. Build resilience in children in order to prevent long term harm to children's social, emotional and cognitive development Ensure that all children, especially those who experience family break-up, have the foundation of a healthy, peaceful relationship with both parents. Prevent estrangement or alienation in parent-child relationships following the break-up of the family. Reduce family trauma during the break-up of the family.

Teach essential co-parenting skills to parents, whether they live together or apart Provide accessible and affordable wrap-around services to families in transition in a safe, secure and child-welcoming environment. Create peaceful solutions to family conflict in a research-to-practice setting. Train and engage a highly trained professional staff (in particular, Family Court expertise), to deliver critical services designed to reduce the mental, behavioral and social problems that frequently arise during the difficult transition of family breakup.

Founded in 1988, Hannah's Family Center (HFC) is an exceptional and respected community service organization providing powerful solutions to key issues facing children and families going through separation and breakup. Our goal is to build resilient families and ensure that children have the foundation of a healthy, safe relationship with each of their parents. In the past 32 years, we have served over 23,000 families and provided over 268,000 hours of warm, peaceful child-parent family time. We know that family functioning improves when all members of a family participate in multiple services and skill-building classes. We equip parents with the skills necessary to navigate and resolve the difficult issues that arise before, during and after family breakup. For families involved in Family Court, HFC fills a critical gap because there is no government funding for these families. We provide affordable services and research-to-practice programs that teach parents to co-parent peacefully and make the transition from one unhappy home to two happy homes. By preventing future mental, emotional and cognitive issues in children, we help to ease the economic and mental health toll on society and taxpayers. Hannah's Family Center is a San Diego Live Well Partner, and has a working collaboration with the Global Supervised Visitation Network and the Price Philanthropies City Heights programs. We have received repeat financial support from multiple San Diego foundations to move toward our goal of a more integrated service delivery program for low income and very low income Family Court parents and their children. We anticipate that this support will continue and, in fact, expand in the coming years. Not only do we receive consistent financial contributions from local foundations but have groups dedicated to completing large volunteer projects in the facility.

The most important measure of improvement in Family Court families is their perceived level of stress on a day-to-day basis. We have standardized stress measures for children and for adults. We administer these stress measures each time a family member receives a service via the Safe Passage Project. We also administer a Family Questionnaire at the beginning and the end of participation in the Safe Passage Project, measuring the quality of family functioning. In addition, we measure progress by: - High employee satisfaction and low turnover - Financial stability

Here are some of the results and progress we have made with families over the past year: 91% of children served are reported to have improved self-esteem and coping skills 87% of our parents report a reduction in conflict 85% of adults served report a decrease in day-to-day stress experienced 78% of our parents report an improvement in co-parenting skills Financial stability continues to be our primary goal yet to be reached.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is the organization collecting feedback?

    We regularly collect feedback through: case management notes, suggestion box/email, our website.

  • How is the organization using feedback?

    We use feedback to: to identify and remedy poor client service experiences, to identify bright spots and enhance positive service experiences, to make fundamental changes to our programs and/or operations, to inform the development of new programs/projects, to identify where we are less inclusive or equitable across demographic groups, to strengthen relationships with the people we serve.

  • With whom is the organization sharing feedback?

    We share feedback with: our staff, our board, our funders.

  • What significant change resulted from feedback

    We recently updated our payment process to be completely online through our website instead of in person or through the phone so our clients can pay any balances or their future visit ( visits need to be payed 72 hours in advance) with ease. To make a payment each client needs to make an account to then proceed to make a payment. Thanks to customer feed back we realized after making an account the payment page would still say the client needed to make an account even though they were logged in causing mass confusion to our client base. With the help of the clients we were able to fix that problem and have had a significant drop in problems with our website and client portal.

Financials

Hannah's Family Center
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Hannah's Family Center

Board of directors
as of 8/18/2020
SOURCE: Self-reported by organization
Board chair

Ms. Stephanie McGinty

3D Systems Organization

Term: 2019 - 2022

Benjamin Lee

Stone Brewery

Griffin Stapp

Gaia Medical Institute

David Storch

VizExplorer

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 11/18/2019

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person with a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

No data

Keywords

Supervised Visitation Safe Exchange Divorce and Coparenting Coaching Family Therapy