Stand to Reason

Who are the people you serve with your mission?

Stand to Reason equips Christian ambassadors with knowledge, wisdom, and character. STR teaches all Christians the value of using our minds to love God and share the Gospel. STR teaches all believers, young and old, students, parents, teachers and leaders, careful reasoning and well thought-out answers so that they will be able to participate in discussions and present the Christian worldview. We encourage Christians to develop coherent answers to questions that challenge Christianity so that their faith is deepened and thereby are emboldened to share the Gospel in a gracious and compelling manner.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Case management notes, Suggestion box/email,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

By using the data collected from an online survey, STR was able to make some changes to the website to make it more user-friendly. We also made changes to the format of the giving page. At some of our student conferences, we gained feedback from parents and leaders to help us identify areas where they needed help in conversing with their students regarding the Christian worldview. This led to course topics we presented at the next season of conferences.

With whom is the organization sharing feedback?

Our staff, Our board,

How has asking for feedback from the people you serve changed your relationship?

It has caused our followers and partners to feel more included. They have shared that they feel more connected with the organization and causes them to feel more invested in it. In no way has it caused a negative shift in power--it just gives them a voice to share what is important to them so we might be able to address the areas they'd like to see addressed.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,