Volunteers of America Ohio & Indiana

Offer Hope Restore Dignity Transform Lives

aka Volunteers of America   |   Columbus, OH   |


Volunteers of America is committed to reaching and uplifting all people. We serve people in need and create opportunities for them to rebuild their lives to reach their full potential. Together we bring about positive change in the lives of individuals in communities throughout Ohio and Indiana. Our mission is to uplift and support well-being to make sure that everyone reaches their full potential and contributes to building a stronger community.

Ruling year info


President & CEO

John R. von Arx III

Main address

1780 East Broad Street

Columbus, OH 43203 USA

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NTEE code info

Homeless Services/Centers (P85)

IRS filing requirement

This organization is not required to file an annual return with the IRS because it is a church.



Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Veterans Services

In the United States, nearly 47,000 veterans are homeless on any given night and twice as many experience homelessness during a year. Right now, the number of homeless Vietnam-era veterans is higher than the number of service persons who died during the Vietnam war, and veterans returning from Iraq and Afghanistan are already appearing among the homeless population.

Since 1992, we've been offering targeted veterans’ programs, and we're currently the leading human services provider to homeless veterans in the Cincinnati, Cleveland, Columbus, Dayton, Evansville, Indianapolis and Fort Wayne metro areas.

We're committed to ending homelessness for those already on the street and preventing others from becoming homeless.
Proudly serving over thousands of veterans in Ohio and Indiana each year.

Population(s) Served

Volunteers of America's Behavioral Health Services provides a wide range of high-quality mental health and substance use disorder treatment programs in Indiana and Ohio.

Mental health and substance use disorders rarely appear by themselves, often being complicated by other serious problems. No matter how complex these issues, we can help.

Population(s) Served

Volunteers of America Ohio & Indiana Residential Reentry programs serve formerly incarcerated individuals, some of who are eligible for early release from prison due to judicial release, and/or have substance abuse issues in the Cincinnati, Dayton, Evansville, Indianapolis, Mansfield and Toledo areas. Case managers and residents create an individualized program plan to address their specific needs. Client progress is routinely assessed to ensure a positive outcome by the end of the program.

Population(s) Served

For over a century, we've believed in the power of housing as the foundation for life. Housing for homeless individuals comes in many forms – all with the goal of stabilization and sustainability. Housing is more than four walls and a roof, it is many programs and services all provided to address the different needs of each individual and family we serve to end homelessness.

Housing Services are provided in Ohio in Columbus, Port Clinton, and Sandusky and in Indiana in Gary and Terre Haute.

Population(s) Served

Throughout our history, we have been committed to serving people who need our help the most.

We strengthen and enhance communities through variety of community programs, including information and referral, food and prepared meals, thrift stores throughout Ohio and Indiana.

Population(s) Served

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Program Excellence & Service Impact: Volunteers of America will develop and expand programs that meet community-based needs in our core mission impact areas to grow the organization’s financial strength and integrity.

Social Enterprise: Volunteers of America will grow its revenue producing social venture-based retail operations and others to achieve social outcomes and earned revenue.
Strategy & Innovation: Volunteers of America will leverage cutting edge approaches to develop effective new programming and future initiatives for greater social impact.

Culture of Philanthropy: Volunteers of America will build a culture of philanthropy and increase philanthropic support from individuals, corporations and foundations to advance its mission impact.

Human Capital Excellence: Volunteers of America will become an employer of choice by growing its leaders, strengthening its workforce and improving its human resources service delivery.
Administration: Volunteers of America will continue to develop strong administrative supports for all programs by assuring strong fiscal, capital and technological backbone for the enterprise.

Voice: Volunteers of America will add its voice and depth of understanding about the needs its clients have to advocate for better outcomes with local, state and national officials.
Awareness: Volunteers of America will build awareness and credibility to market our services and raise money among donors, key community leaders, funders, the general public, and potential persons served.
Board Leadership: Volunteers of America will develop and engage diverse volunteer leadership to govern the organization and achieve organizational outcomes.

Volunteers of America Ohio & Indiana's strategic plan, Horizon 2020 is overseen by the Board of Directors, the Executive Leadership Team and senior leadership. A detailed strategic plan with tactics and measurement is closely monitored for changes and improvements as needed.

We are a ministry of service with nearly 1,000 professional employees dedicated to helping people reach their full potential and build a brighter future. Through human services programs, Volunteers of America Ohio & Indiana helps people from 65 program locations in 16 communities across the region. Using evidence-based practices, professional case managers, housing experts, administrators, clinicians, caregivers, psychologists and leaders throughout Ohio and Indiana help provide each person with the tools and services necessary to rebuild their lives.

We are also accredited by the Commission on Accreditation for Rehabilitation Facilities (CARF). Accreditation demonstrates that our organization values the input of our clients and is accountable to the community. Additionally, we offer American Society of Addiction Medicine (ASAM) treatment levels 1 through 3.5 in our Outpatient Clinic and Residential Treatment Facilities.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?



Volunteers of America Ohio & Indiana

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The people, governance practices, and partners that make the organization tick.


Connect with nonprofit leaders


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Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Volunteers of America Ohio & Indiana

Board of directors
as of 03/22/2022
SOURCE: Self-reported by organization
Board co-chair

Rob Gilmore

Kohrman Jackson & Krantz

Term: 2020 -

Board co-chair

Lisa Waite

JCC Indianapolis

Term: 2020 -

Kate E. Beatty

Fifth Third Bank

Rob Gilmore

Kohrman Jackson & Krantz

Michael Leach

(Retired) Nationwide Mutual Insurance Co.

Dr. John McGoff

U.S. Air Force (Retired)

Ann McIver

Citizen Energy Group

Fred Medley

Indiana Parole Board

Derek Meyer

Huntington Bank

Andrew S. Thornton

The National Bank of Indianapolis

John R. von Arx III

Volunteers of America Ohio & Indiana

Lisa A. Waite

JCC Indianapolis

Dianne Allen

Retired Executive Director Ohio Statewide Development Corp.

Janelle Ellis

Diebold Nixdorf

Pat Gamble-Moore

Community Development Banking PNC Bank

Mike Guggenheim

Guggenheim Commercial Real Estate Group

Kyle Hanson

Community Choice Financial

Monika Johnson

Nationwide Mutual Insurance Co.

Tanya Johnson

U.S. Army (Retired)

David Malatestenic

Hopebridge, LLC

Edward Sagebiel

Eli Lilly and Company

Tony Brown

One America

Tracey Clark

Alliance for Substance Abuse Progress, Inc.

Dr. Maria Del Rio Hoover

Ascension Health Systems

Gwyn Eastom


Christina Fagan

Union Home Mortgage

Jon Sadlier

Oswald Companies

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 3/22/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

Gender identity


Sexual orientation

No data


No data

Equity strategies

Last updated: 02/19/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.