Volunteers of America Ohio & Indiana
Offer Hope Restore Dignity Transform Lives
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Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Veterans Services
Since 1992, we've been offering evidence-based targeted veterans’ programs, and we're currently the leading human services provider to homeless veterans in communities throughout Ohio and Indiana.
We're committed to ending homelessness for those already on the street and preventing others from becoming homeless. In addition, we support veterans through an array of services including, housing, intervention, behavioral health, employment, case management, shelter, life-skills, therapy, and more.
Proudly serving thousands of veterans in Ohio and Indiana each year.
Behavioral Health
Volunteers of America's Behavioral Health Services provides a wide range of high-quality mental health and substance use disorder treatment programs in Indiana and Ohio.
Mental health and substance use disorders rarely appear by themselves, often being complicated by other serious problems. No matter how complex these issues, we can help.
Residential Reentry
Volunteers of America Ohio & Indiana Residential Reentry programs serve formerly incarcerated individuals, some of who are eligible for early release from prison due to judicial release, and/or have substance abuse issues in the Cincinnati, Dayton, Mansfield and Toledo in Ohio and Evansville, Indianapolis, in Indiana. Case managers and residents create an individualized program plan to address their specific needs. Progress is routinely assessed to ensure a positive outcome by the end of the program.
Housing Services
For over a century, we've believed in the power of housing as the foundation for life. Housing for homeless individuals comes in many forms – all with the goal of stabilization and sustainability. Housing is more than four walls and a roof, it is many programs and services all provided to address the different needs of each individual and family we serve to end homelessness.
Housing Services are provided in Columbus, Port Clinton, and Sandusky, Ohio and in Gary and Terre Haute, Indiana.
Community Enrichment
Throughout our history, we have been committed to serving people who need our help the most.
We strengthen and enhance communities through variety of community programs, including information and referral, food and prepared meals, and thrift stores throughout Ohio and Indiana.
Where we work
External reviews
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of homeless participants engaged in housing services
This metric is no longer tracked.Totals By Year
Related Program
Housing Services
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
What are the organization's key strategies for making this happen?
Volunteers of America Ohio & Indiana's strategic plan, Healthy Communities for All, Horizon 2026 is overseen by the Board of Directors, the Executive Leadership Team and senior leadership. A detailed strategic plan with tactics and measurement is closely monitored for changes and improvements as needed.
What are the organization's capabilities for doing this?
We are a ministry of service with nearly 1,000 professional employees dedicated to helping people reach their full potential and build a brighter future. Through human services programs, Volunteers of America Ohio & Indiana helps people from 65 program locations in Ohio & Indiana plus regional services throughout the states. Using evidence-based practices, professional case managers, housing experts, administrators, clinicians, caregivers, psychologists and leaders throughout Ohio and Indiana help provide each person with the tools and services necessary to rebuild their lives.
We are also accredited by the Commission on Accreditation for Rehabilitation Facilities (CARF). Accreditation demonstrates that our organization values the input of our clients and is accountable to the community. Additionally, we offer American Society of Addiction Medicine (ASAM) treatment levels 1 through 3.5 in our Outpatient Clinic and Residential Treatment Facilities.
What have they accomplished so far and what's next?
The Healthy Communities for All, Horizon Strategic Plan 2026, launched in the fall of 2023.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Volunteers of America Ohio & Indiana
Board of directorsas of 09/08/2023
Rob Gilmore
Kohrman Jackson & Krantz
Term: 2020 -
John McGoff
USAF (Ret)
Term: 2022 -
Kate E. Beatty
Fifth Third Bank
Rob Gilmore
Kohrman Jackson & Krantz
Michael Leach
(Retired) Nationwide Mutual Insurance Co.
Dr. John McGoff
U.S. Air Force (Retired)
Ann McIver
Citizen Energy Group
Andrew S. Thornton
The National Bank of Indianapolis
John R. von Arx III
Volunteers of America Ohio & Indiana
Lisa A. Waite
Choices Coordinated Care Solutions
Dianne Allen
Retired Executive Director Ohio Statewide Development Corp.
Janelle Ellis
Diebold Nixdorf
Pat Gamble-Moore
Community Development Banking PNC Bank
Mike Guggenheim
Guggenheim Commercial Real Estate Group
Kyle Hanson
Community Choice Financial
Monika Johnson
Nationwide Mutual Insurance Co.
David Malatestenic
Hopebridge, LLC
Edward Sagebiel
Eli Lilly and Company
Tony Brown
One America
Tracey Clark
Alliance for Substance Abuse Progress, Inc.
Dr. Maria Del Rio Hoover
Ascension Health Systems
Gwyn Eastom
FORVIS
Jonathan Sadlier
Oswald Companies
Tony Brown
AES Corporation
Dan Cornpropst
Elevance Health
Sheila Prillerman
Retired Veteran & Homeless Advocate
Sherry Seiwert
Indiana Economic Development Corporation
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 02/19/2021GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.