PLATINUM2023

NORD CENTER

Transforming Lives. Together.

aka The Nord Center   |   Lorain, OH   |  www.nordcenter.org

Mission

Engaging people in our community to achieve mental and emotional health through prevention, treatment, and advocacy

Ruling year info

1973

Chief Executive Officer

Mr. Don Schiffbauer MBA, BSN, RN

Main address

6140 S Broadway

Lorain, OH 44053 USA

Show more contact info

EIN

34-0949459

NTEE code info

Community Mental Health Center (F32)

Alcohol, Drug Abuse (Treatment Only) (F22)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The Nord Center provides services that help Lorain County and Huron County residents address the effects of mental illness, emotional distress and crisis and sexual assault, serving adults, adolescents and children.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Adult Behavioral Health

Community Psychiatric Support, Counseling, Emergency Services, Partial Hospitalization, Psychiatry, Supportive Housing

Population(s) Served
Adults

Lorain County Rape Crisis provides support and advocacy to survivors of sexual assault. The Children's Advocacy Center serves child victims of abuse and assault. The Nord Center also houses the county's sexual assault nurse examiner unit.

Population(s) Served
Adults

The following options are available through The Nord Center and may be incorporated into a child or adolescent’s individualized service plan.
•Individual and Group Counseling
•Family Counseling
•Community Psychiatric Support Services
•New! Triple P Positive Parenting Program
•New! Play Therapy
•Family Systems Approach
•Dialectical Behavioral Therapy
•Psychiatric Care
•Trauma-Focused Cognitive Behavior Therapy

Population(s) Served
Children and youth

Provides specialized forensic nursing care to adult and child victims of acute sexual assault.

Population(s) Served
Adults

Where we work

Affiliations & memberships

CARF 2016

Videos

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of people who received clinical mental health care

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

The number of clients seen within a fiscal year.

Number of crisis hotline calls answered

This metric is no longer tracked.
Totals By Year
Related Program

Adult Behavioral Health

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of calls answered in a fiscal year on the 24/7 crisis hotline.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The Nord Center seeks not only to provide services to help people but also to work with our community to solve the root causes of these problems by addressing the stigma around mental illness and sexual assault and by speaking openly about the need for suicide prevention.

The Nord Center has implemented a three-year strategic plan for the period 2018 to 2021 that has as its three main focus areas: access and capacity; community perception, fundraising and marketing; and the agency's service mix.

The Nord Center is working to continue to measure its impact and improve its approaches to ensure that the services provided help people to get better. The agency has experienced, dedicated staff working to deliver quality care and to participate in an environment of continuous improvement.

The agency has worked over the three years of the current strategic plan to improve access to care through use of telemedicine; provided a completely new and easier to access website; and most recently moved to a new electronic health record that supports more seamless integration of mental health and primary health for our clients.

With unmet behavioral healthcare needs in Lorain County, The Nord Center plans to continue to build a strong foundation from which it can continue to grow to better meet those needs. Moving forward in implementing a grant from SAMHSA to support becoming a Certified Community Behavioral Health Center has begun.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback

Financials

NORD CENTER
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

NORD CENTER

Board of directors
as of 08/31/2023
SOURCE: Self-reported by organization
Board chair

Mr. Lynch Neil

Dee Bermudez

City of Elyria (Ret.)

Monique Burgdorf

Oberlin College

Michael D. Eppley

NAMI

Amie Espinoza-Gonzalez

New Avenues for Independence

Luc G. Lagasse

Community Representative

Naji McCall

City of Elyria

Natalie Trachsel

Ohio Dept of Youth Services

Martha Bauschka

Southwest General Hospital

Bret Buike

Buckeye Insurance

Ray Cushing

Nordson Corp (Ret.)

Vernita Warfield

Life Changing Detox

Kenneth A. DeLuca

Retired

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 8/31/2023
info Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 07/11/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.