United Way of Lake County
100 Years of Driving Impact
Programs and results
What we aim to solve
Our goal is to help eliminate barriers related to education, financial stability, and health. Our local needs assessments show us that there areas to improve as it relates to social determinants of health and our funding is structured in a way to make sure we're meeting the most pressing needs for our most vulnerable residents.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Infant Formula
Through Birthright. Babies are provided with formula when the mother cannot afford it.
Emergency Services
Through Salvation Army
Women's Shelter
Through Forbes House, for domestic abuse victims
Supportive Housing
Through Lifeline
Security Deposits
Through Lifeline
Transitional Housing
Through Western Reserve Community Development Corporation/New Directions for Living
Homeless Shelter
Through Project Hope for the Homeless
Drop-In Center
Through Salvation Army
Community Mentoring
Through Torchlight Youth Mentoring Alliance
Fine Arts Scholarships
Through Fine Arts Association
Reading Program
Through Lake County Captains Charities
Youth Development
Through Salvation Army
Child Care Training
Through Starting Point
Deveruex Program
Through Starting Point
Child Care
Through the YMCA
Counseling
Through Crossroads Health
Latino Outreach
Through Catholic Charities
Ohio Early Intervention
Through Crossroads Health
Outpatient Counseling
Through Lake-Geauga Recovery Centers
Residential Treatment - Women
Through Lake-Geauga Recovery Centers
Residential Treatment - Men
Through Lake-Geauga Recovery Centers
Medical Care
Through Lake County Free Clinic
Hospice Services
Through Hospice of the Western Reserve
Financial Assistance
Through Kidney Foundation
Drug Repository
Through Lake Health District Fund
Congregate Meals
Through Lake County Council on Aging
Where we work
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of meals served or provided
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Children and youth
Related Program
Congregate Meals
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
This is the total number of meals provided through local food pantries through our Feed Lake County initiative and through congregate meals through the Council on Aging and Birthright's infant formula
Number of clients served
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people
Related Program
Infant Formula
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
This program provides specialized formula to babies through Birthright for mothers that cannot afford it (cans of formula provided)
Number of participants counseled
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Economically disadvantaged people, Children and youth
Related Program
Counseling
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
This program provides assistance through Lake-Geauga Recovery Centers and NAMI Lake County for patients that need counseling in any numbers of areas.
Number of youth mentored
This metric is no longer tracked.Totals By Year
Population(s) Served
Children and youth
Related Program
Community Mentoring
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of people using homeless shelters per week
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Related Program
Homeless Shelter
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Number of nights of safe housing provided to families of domestic violence
This metric is no longer tracked.Totals By Year
Population(s) Served
Women and girls, Families
Related Program
Women's Shelter
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Number of medical visits
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Children and youth
Related Program
Medical Care
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Number of prescriptions filled
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Number of clients participating in educational programs
This metric is no longer tracked.Totals By Year
Population(s) Served
Children and youth
Related Program
Reading Program
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
We are aiming to be the entrusted champion that drives improved outcomes in our community by funding services that impact education, income, and financial stability. Our Board of Directors has set that as our vision over the next three years, which also coincides with our in-process strategic plan development. We want to help build a strong, sustainable, community for all generations.
What are the organization's key strategies for making this happen?
We are going to grow our capacity to raise more funds and increase revenue. We can do that by cultivating new donors who will choose United Way of Lake County as their way to give back on a long-term basis, establish a baseline of new, young and diverse investors, and grow active participation, volunteerism, and involvement. We want to broaden and strengthen our outreach within the community so we can continue to grow our capacity for serving our community as a hub and trusted convener. We will increase our awareness and presence in the community. We have to communicate market relevance and value so our donors can easily answer the question, "Why should I give to the United Way? We will be accountable and transparent in all financial, grant making and operational matters. We will strive to be a local model for best nonprofit management in full compliance with all local, state, federal, and United Way Worldwide standards and requirements.
What are the organization's capabilities for doing this?
We have a Resource Development Committee that functions year-round and governs all aspects related to revenue generation. We will increase the number of leadership givers and the dollars they give, which will be led by a Leadership Committee. We will have a set structure as to how our affinity groups should operate. We will utilize the available tools and resources that United Way Worldwide affords to us. We will develop success indicators for our programs which will serve as metrics and guidance for program funding levels. Our marketing efforts will be more focused by leaning on a strong Marketing Committee, and gauging the public interest and knowledge of our United Way through research and surveys. We will develop a financial dashboard that will help keep the Board and leadership knowledgeable of where we stand on a financial basis, which will include providing an ROI analysis for our special events and other efforts. We will strive to optimize our financial and technological resources to ensure we are operating as efficiently as possible.
What have they accomplished so far and what's next?
We are in the active stages of following our strategic plan that identified the objectives listed above, along with several others that will help lead United Way of Lake County to be the community hub and trusted convener for creating measurable results for education, income, and health programs. We have developed, and are developing, committees that will help staff oversee each objective and lend their expertise in order to accomplish our goals. We are in the midst of a campaign where we've noticed new donors coming on board, both individuals and companies, with United Way of Lake County by donating for the first time, or existing donors increasing their gifts. This will help us when it comes time for our volunteers to decide how the program funding will be allocated, which will adhere to our strategic objectives of making sure results and measurable impact are being made. We are implementing a new funding model that will allow us to fund programs that align with our new specific goals to increase kindergarten readiness, increase access to healthcare services, and help our residents become financially self-sustaining.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
United Way of Lake County
Board of directorsas of 05/02/2024
Brandi Haught
KeyBank
Term: 2025 - 2024
Andy Phelps
Truist Bank
Term: 2024 - 2025
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 05/02/2024GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.