Emerald Development and Economic Network, Inc.
Housing is Our Foundation
Learn how to support this organization
Programs and results
What we aim to solve
EDEN develops, provides, operates, and advocates for safe, decent, affordable housing and support services for persons living with disabilities or special needs, who have low or no incomes, and may be experiencing homelessness.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Permanent Supportive Housing
Based on the Housing First philosophy that a permanent, safe place to live is a prerequisite to life goals such as recovery and employment, EDEN has partnered with various social service agencies to meet this need. We have 11 properties that contain efficiencies or 1 bedroom apartments available to chronically homeless, low income individuals (W/O dependents) who have a disability. Referrals must come from Coordinated Entry.
Affordable Housing Programs
EDEN offers 19 affordable housing programs that meet our mission of providing housing solutions to people facing the challenges of housing insecurities and homelessness. These include housing stabilization, rapid-rehousing, eviction prevention services, community re-entry, and more. Persons served include persons who are chronically homeless, have disabilities, survived domestic violence, served our country, leaving institutions, experiencing pronounced poverty. Visit www.EDENcle.org/programs for more information.
Where we work
External reviews

Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of households served
This metric is no longer tracked.Totals By Year
Population(s) Served
LGBTQ people, Economically disadvantaged people, At-risk youth, Ex-offenders, Veterans
Related Program
Permanent Supportive Housing
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Percentage of customers reporting that the program they are assigned to is meeting their needs.
This metric is no longer tracked.Totals By Year
Population(s) Served
At-risk youth, Economically disadvantaged people, Ex-offenders
Related Program
Permanent Supportive Housing
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
In response to the statement "I feel that the housing program I am assigned to is meeting my needs," 50.5 percent reported they strongly agree, 38.9 percent reported they agree, totaling 89.4 percent.
Number of homebuyers/tenants with low incomes receiving housing subsidies as a result of the nonprofit's efforts
This metric is no longer tracked.Totals By Year
Population(s) Served
At-risk youth, Economically disadvantaged people, Ex-offenders
Related Program
Permanent Supportive Housing
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of children and youth who have received access to stable housing
This metric is no longer tracked.Totals By Year
Population(s) Served
Dropouts, Economically disadvantaged people, Ex-offenders
Related Program
Permanent Supportive Housing
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
EDEN, Inc. will be a leader in efforts to end homelessness by:
Developing, operating, and administering safe, decent, affordable housing which will enable the community's most vulnerable individuals and families to live with hope and dignity.
Developing and maintaining collaborative partnerships that foster and increase resources to create initiatives and strategies in support of our mission.
Developing a culture which attracts and retains highly qualified and committed staff.
What are the organization's key strategies for making this happen?
EDEN, Inc. is a nationally recognized housing provider, and employs multiple strategies to addressing homelessness in Northeast Ohio, including the following:
1. The development, ownership, and management of permanent supportive housing (PSH).
2. The ownership and management of scattered site properties (including residential care facilities, save havens, a recovery house, and an emergency shelter).
3. The administration of affordable housing programs.
EDEN also employs dedicated Housing Stability staff, and partners with dozens of community-based agencies to connect residents to clinical services, in order to support residents in sustaining their housing.
Overarching the above-listed strategies is a housing-first approach to addressing chronic homelessness, wherein lease compliance is the only condition of housing, and participation by residents in services is voluntary. When EDEN joined our partners in 2006 as one of the first coalitions championing the housing-first model, it was viewed as a revolutionary. Over a decade later, we continue to use this highly effective, compassionate, cost-effective model to support our community's most vulnerable members.
What are the organization's capabilities for doing this?
EDEN has been been developing our expertise as a leader in providing housing solutions in Northeast Ohio for almost thirty years. Commensurate with our expanding reach, we have grown our staff from three to 148 people. We also partner with dozens of local community-based agencies to leverage respective resources and proficiencies and optimize our impact.
Ending homelessness is not simply "wishful thinking" at EDEN. The organization draws over 28 years of experience, as well as local and national partnerships and expertise, to develop proven approaches with measurable benefits for our community. EDEN’s multi-pronged approach to providing a basic need—and a basic right—and improving the health and well-being of all people living in our community, is rooted in both heart-filled compassion, as well as hard-headed pragmatism. Since its founding, EDEN has developed a wealth of institutional knowledge about the opportunities and challenges of housing persons with disabilities. This has allowed EDEN to make an extraordinary impact throughout the region.
What have they accomplished so far and what's next?
Since its inception in 1991, EDEN has accomplished the following:
- The development, ownership, and management of 13permanent supportive housing (PSH) facilities, totaling 800 units, and the management of another two more PSH buildings, totaling 71 units.
- The ownership and management of over 70 scattered site properties, including 65 independent living properties (totaling over 200 units); five residential care facilities; two safe havens; one recovery house; and the Norma Herr Women's Center, an emergency shelter for women.
- The administration of 19 affordable housing programs, providing rental subsidies to approximately 3,000 households every month.
- The administration of supportive programs including housing stabilization, rapid re-housing, and more.
All told, EDEN serves more than 4,500 households every year through our programs and services.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Emerald Development and Economic Network, Inc.
Board of directorsas of 06/27/2023
Mr. John Mark Tichar
Oswald Companies
Term: 2021 - 2023
Michele Sommerfelt
Retired/Educator
John Mark Tichar
Vice President, Real Estate, Oswald Companies
Susan Licciardi
Associate Director, Newmark Knight Frank
Matthew Large
Preconstruction Manager, John G. Johnson Construction Co.
Kenneth G. Silliman
Retired/City of Cleveland
Amanda J. Miller
University Settlement
Timothy Williams
EDEN Participant
Jonathan Petrus
Progressive Insurance
Beth Adams
Capital One
Kanika Williams
Administrative AssistanAdministrative Assistant, Project Save Cleveland
Dawn Ellis
Case Western Reserve University
Andre Campbell
EDEN Participant
Andreena Jackson, PhD
Independent Consultant
Jessica Stoner
Public Finance Investment Banking Analyst, Key Bank
Phillip Studmire
Real Estate Development Manager, Cleveland Neighborhood Progress
Christopher Mertes
Director of Operations, Swagalok
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 01/24/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.