CICOA Aging & In Home Solutions, Inc.

aka CICOA   |   Indianapolis, IN   |  www.cicoa.org

Mission

CICOA empowers older adults, those of any age with a disability, and their caregivers by providing the innovative answers, services, and support they need to achieve the greatest possible independence, dignity, and quality of life.

Ruling year info

1974

President and CEO

Mr. Tauhric Brown

Main address

8440 Woodfield Crossing Blvd Ste 175

Indianapolis, IN 46240 USA

Show more contact info

Formerly known as

CICOA The Access Network

Central Indiana Council on Aging

EIN

35-1310387

NTEE code info

Senior Centers/Services (P81)

Food Service, Free Food Distribution Programs (K30)

Transportation (Free or Subsidized) (P52)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

According to the U.S. Census Bureau, in 2010, 15.6% of the 1.7 million people living in CICOA’s service area were age 60 and older. By 2030, this percentage of older adults is estimated to increase to 23% of Central Indiana’s population, a trend that is consistent with population patterns throughout the United States. CICOA is working to address the increasing needs of our aging community that are inevitable with this growth.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Aging and Disability Resource Center

A one-stop resource center for information on programs and services for older adults and people with disabilities in Central Indiana.

Population(s) Served
Seniors
People with disabilities

Team-based, person-centered care coordination of services to extend independent living.

Population(s) Served
Seniors
People with disabilities

Offers appetizing, nutritionally balanced meals that are vital to sustaining health and quality of life.

Population(s) Served
Seniors

Transportation options for older adults and people with disabilities in Central Indiana.

Population(s) Served
Seniors
People with disabilities

One-on-one counseling and group education for the family caregiver.

Population(s) Served
Caregivers

Accessibility modifications that promote independence and prevent falls.

Population(s) Served
Seniors
People with disabilities

Ensure successful transition from hospital to home to reduce hospital re-admissions.

Population(s) Served
Seniors
People with disabilities

Where we work

Accreditations

National Committee for Quality Assurance 2018

Awards

Aging Innovations Award 2018

National Association of Area Agencies on Aging

Affiliations & memberships

National Council on Aging - Affiliate Member 2015

Affiliate/Chapter of National Organization (i.e. Girl Scouts of the USA, American Red Cross, etc.) - Affiliate/chapter 2018

Better Business Bureau 2015

Dementia Friends Indiana 2018

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of children with a disability supported to live at home

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth, Seniors, People with disabilities

Related Program

Flourish Care Management

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

CICOA's care management service supports children with serious medical conditions who require specialized care. Services may include in-home nursing care, respite and transportation.

Number of people aged 65+ receiving home care

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Economically disadvantaged people, People with disabilities

Related Program

Flourish Care Management

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Team-based, person-centered care coordination of services extends independent living and meets long-term care needs for older adults with better health outcomes, better care, and lower cost.

Number of meals delivered

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Economically disadvantaged people

Related Program

Meals & More

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

CICOA delivers meals to individuals at least 60 years of age unable to prepare meals, have limited mobility or support systems. Meals are also provided at neighborhood meal sites and hospitals.

Number of phone calls/inquiries

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Caregivers, People with disabilities

Related Program

Aging and Disability Resource Center

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

CICOA's Aging & Disability Resource Center is a one-stop call center providing information on local services for older adults, people with disabilities and family caregivers in Central Indiana.

Number of trips provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, Caregivers, Economically disadvantaged people

Related Program

Way2Go

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

CICOA meets the need for safe, reliable and affordable senior transportation through its Way2Go service, including door to door, shuttles, taxi discounts, and wheelchair transportation.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, People with disabilities, Seniors, Older adults, Children and youth

Related Program

Flourish Care Management

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Simultaneously increasing the availability of the following services and supports will be essential to ensure that older adults and people with disabilities at any age can maintain independence, dignity, and quality of life:
*Comprehensive Caregiver Support
*Transportation Services
*Awareness and Accessibility of Resources
*Affordable Housing
*Home Safety
*Access to Fresh, Quality Food
*Access to Home Care
*Mental Health Services
*Support for Adult Protective Services

Community stakeholders throughout CICOA’s service area called on CICOA to address these needs through:
* a proactive approach that encourages preventative care,
* increased awareness of CICOA and available services,
* a localized response that focuses on accessibility resources and service delivery within each county of CICOA’s service area, and
* increased resources and options for individuals who do not meet income eligibility guidelines for many of the services that are currently made available through CICOA and its network of partner agencies.

1. Proactively Strengthen Services
Focus on preventative services, comprehensive caregiver support, and preparing infrastructure to increase services for a growing population at all income levels.
2. Increase Awareness
Focus on promoting current services while encouraging community members to prepare for aging and caregiving to lay the groundwork for future re-branding to introduce more comprehensive programs for a growing population at all income levels.
3. Build Organizational and Community-Based Infrastructure
Focus on strengthening CICOA’s internal staffing structure and the network of community-based service providers to continue to meet the growing demand for services.
4. Increase Financial Capacity
Focus on diversifying and increasing revenue streams to continue services for the growing population while financially preparing to increase access to services for individuals at all income levels

Aging & Disability Resource Center
• Fielded 107,778 incoming and outgoing calls.
• Conducted 3,127 telephone assessments.
• Referred over 20,941 callers to other community resources.
• Participated in 146 health fairs and speaking engagements.
• Engaged 1,402 volunteers in 13,216 hours of community service.
In-Home Services
• Brokered in-home care management services to 8,459 clients.
• Improved the transition of 3,289 individuals from inpatient
hosp. settings to other care settings through Care Transitions.
Meals & More served:
• 841,000 meals in our eight-county area.
• 262,625 home-delivered meals.
• 93,175 meals at neighborhood meal sites.
• 21,781 meals through the meal voucher program.
• 465,268 meals through the Medicaid Waiver.
• 4,267 individuals in Central Ind.
Caregiver Support
• Conducted 114 caregiver workshops/presentations.
Safe at Home
• Completed 285 home safety modification projects. Expenditure: $1,043,218.
Transportation
• Funded or provided 60,007 one-way trips.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    CICOA created a web-based tool, called Care Exchange, which is able to match components of a client’s care plan to provider availability. The Care Exchange has proven to be a success. In its infancy it has matched over 400 care plan needs to providers. Matches are being made nearly instantly and services for our clients are starting faster than ever. It’s been so successful that we are looking to make it available to Area Agencies on Aging in Indiana and across the nation.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

CICOA Aging & In Home Solutions, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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CICOA Aging & In Home Solutions, Inc.

Board of directors
as of 3/3/2021
SOURCE: Self-reported by organization
Board chair

Mr. Peter Bisbecos

Rehabilitation Hospital of Indiana

Term: 2020 - 2022

Peter Bisbecos

Rehabilitation Hospital of Indiana

Anne DePrez

Barnes & Thornburg LLP

Kathy Frank

IU School of Medicine, Geriatrics

June Holt

Community Volunteer

Mike Brower

National Government Services

Rev. Reginald Fletcher

Living Word Baptist Church

Brianna Saunders

AES Indiana

Michael Simmons

Sonja Buckner-Marion

Marion County Public Health Department

Tony Lloyd

Flanner Buchanan

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 04/06/2020

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American/African
Gender identity
Male
Sexual orientation
Decline to state
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability