HealthLinc, Inc.

Your Community Health Center

aka HealthLinc   |   Valparaiso, IN   |  http://healthlincchc.org/

Mission

HealthLinc improves its communities by expanding access to exceptional health care.

Ruling year info

2004

Chief Executive Officer

Beth Wrobel

Main address

2401 Valley Drive 35-2147791

Valparaiso, IN 46383 USA

Show more addresses

Formerly known as

Hilltop Community Health Center Inc

EIN

35-2147791

NTEE code info

Ambulatory Health Center, Community Clinic (E32)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2019, 2018 and 2017.
Register now

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

If a person is low income or does not have insurance it can be difficult to find a health care provider. The health center model emerged in the 1960s and targeted the roots of poverty by combining the resources of local communities with federal funds to establish neighborhood clinics in both rural and urban areas around America. These clinics provide services to everyone - regardless of their ability to pay or their insurance status. Health centers have proved affordable and accessible health care produces compounding benefits. Today, Community Health Centers serve as the primary medical home for more than 27 million people in 10,400 rural and urban communities across America.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Reach Out and Read

The goal of Reach Out and Read is to ensure all children enter school on a level playing field with their peers - prepared to succeed. A key component of this is parent engagement with their children's education. Reach Out and Read is an evidence based model shown to build early literacy skills. Medical providers educate parents on the importance of reading to their children at home and give parents the means to do so, by providing them with a brand-new book to take home.

We are thankful to the Unity Foundation and the Northern Indiana Community Foundation for their support of our ROR programs in 2017.

Population(s) Served

With seed funding from Legacy Foundation and continued funding from Lake Area United Way, HealthLinc launched a Medical-Legal Partnership (MLP) in 2017 via collaboration with Indiana Legal Services.

The MLP aims to promote equal access to high-quality legal services for vulnerable populations by providing otherwise unaffordable services. Having a lawyer as part of the health care team gives patients the opportunity to address legal issues related to health problems, housing, education, food access, transportation, and other social determinants of health.

Population(s) Served

HealthLinc is a Federally Qualified Health Center (FQHC) which provides quality primary medical, dental, vision and behavioral health services to people of all ages regardless of their ability to pay. Our mission is to improve our communities by expanding access to exceptional health care. To help us live our vision and mission we try to meet all our patient's needs, both inside and outside the clinic.

Population(s) Served

In 2016, HealthLinc launched its Family Nurse Practitioner Residency Program. The program provides intensive training on both the clinical complexity of family practice in a safety net setting. HealthLinc has partnered with the Community Health Center, Inc. (CHC) in Middletown, Connecticut, to host and operate their Family Nurse Practitioner Residency Program.

Population(s) Served

HealthLinc’s program is a certified community pharmacy residency program (CPRP). CPRPs are accredited through a partnership between APhA and ASHP. CPRPs are designed to enhance participants patient care, leadership, management and marketing, and clinical skills. Residents develop and implement patient care services, teach and conduct research, and work as part of a diverse patient care team.
The residency is designed to provide extensive experience in community-based patient care, including medication therapy management and disease state management activities; management/leadership activities; patient-centered prescription processing; teaching; and practice-based research. Residents receive significant mentoring to develop clinical practice skills.

Population(s) Served

HealthLinc has partnered with NIMAA to provide a full training program to develop Medical Assistants to enter the clinical setting. NIMAA is the education partner providing online training and education to our enrollees and HealthLinc provides a clinical experience and safety net for preception and guidance throughout the 8-month program. Starting as an internal program to offer continued education and growth for administrative staff who wished to enter the clinical realm, we now offer the program publically to new learners and those who have not previously gone through Medical Assistant training. Working closely with a Skills Administrator and a Program Coordinator through HealthLinc, the training includes robust clinical education as well as a part-time job as a Patient Service Representative at the clinics and provide a full perspective of working at an FQHC. The education costs are covered by HealthLinc and the trainee is only responsible for the books and supplies, which they can pay for with their salary from their job. HealthLinc is building a pipeline of qualified employees entering the workforce by providing training and education opportunities throughout the communities we serve.

Population(s) Served

With funding from FSSA, HealthLinc manages a Mobile Integrated Response Team which addresses issues of Substance Misuse Disorder. A team of Peer Recovery Coaches, Mobile Response Coordinators, and a Licensed Clinical Social Worker partner with the local law enforcement, emergency responders, and SUD treatment providers to engage individuals in the community and link to individualized treatment options. HealthLinc has providers who are DATA-Waivered and began providing substance abuse treatment in 2019. This unique and successful program has extended from serving La Porte, Starke, and Porter Counties to include Lake County in 2021.

Population(s) Served

Where we work

Affiliations & memberships

National Association of Community Health Centers (NACHC)

United Way Member Agency

PCMH 2019

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of patient visits

This metric is no longer tracked.
Totals By Year
Population(s) Served

No target populations selected

Related Program

HealthLinc

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of people who received clinical mental health care

This metric is no longer tracked.
Totals By Year
Population(s) Served

No target populations selected

Related Program

HealthLinc

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of Women receiving Cervical Cancer Screening based on most recent guidelines

This metric is no longer tracked.
Totals By Year
Population(s) Served

No target populations selected

Related Program

HealthLinc

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

MEASURE: Percentage of women 23-64 years of age, who were screened for cervical cancer

Number of adults receiving colorectal cancer screening based on most recent guidelines

This metric is no longer tracked.
Totals By Year
Population(s) Served

No target populations selected

Related Program

HealthLinc

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

MEASURE: Percentage of patients 50 through 75 years of age who had appropriate screening for colorectal cancer

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Mission, “HealthLinc improves its communities by expanding access to exceptional health care.”
HealthLinc began as Hilltop Community Health Center in 1996. HealthLinc began operating as a free health center to serve a growing population of poor and unemployed residents in Porter County, Indiana. HealthLinc has since grown to eight fixed sites, two school-based telehealth sites, and one mobile unit. In 2018, we served over 29,000 unduplicated patients.
All HealthLinc clinics provide a full spectrum of primary health care services to all ages - regardless of a person’s ability to pay. We deliver all services via a personalized patient-centered medical home (PCMH) model of care. HealthLinc equips our patients to manage their health. In addition to direct services, HealthLinc provides education and has various programs and partnerships aimed at addressing the factors outside of the clinic that impact health.

HealthLinc strives to positively impact our patients by providing the care patients want and need; when and where they need it. HealthLinc helps to improve health outcomes by making high-quality health, dental, vision and mental care accessible to everyone. HealthLinc serves all ages - regardless of their ability to pay or insurance status. HealthLinc sites do a variety of things to make care accessible and meet patient needs including offering care via telehealth; having weekend, evening, and early morning appointment available; having a patient portal where patients can access their records, request refills, and request appointments whenever it is convenient for them; positioning the clinic within high need areas; offering on-site labs; providing insurance enrollment assistance; and having on-site pharmacy. To address patient needs for things that occur outside of the clinic HealthLinc has various initiatives.

HealthLinc has a track record of strong performance. The organization has been operating since 1996. Additional information on HealthLinc’s performance can be located on the Bureau of Primary Health Care’s Health Center Program website. HealthLinc tracks and submits performance results to the federal government and to the state of Indiana no less than annually.
HealthLinc follows a strategic plan and is led by a board of directors. A majority of the board are patients of the clinic. HealthLinc also conducts a local need assessment no less than every 3 years to guide strategic initiatives. HealthLinc disseminates information about our successes through online engagement platforms, conferences, and newsletters.

HealthLinc has continued to expand the capacity of our clinics by renovating and updating our spaces, launching nurse practitioner residency and pharmacy residency programs, exploring new partnerships, and forming new partnerships. HealthLinc will continue to seek opportunities for growth to enable us to better serve our communities.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    HealthLinc has recently expanded the telemedicine service line to increase accessibility and decrease barriers for access to care. We utilized feedback from patients to expand this service line. We also used feedback from patients to give online pre-registration options for patients to complete prior to their appointment, decreasing waiting time in the office before meeting with their scheduled provider.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

HealthLinc, Inc.
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

HealthLinc, Inc.

Board of directors
as of 10/26/2020
SOURCE: Self-reported by organization
Board co-chair

John Gornto


Board co-chair

Clarence Gerhke

Kristi Figg

Chris Atherton

Pat Terrell

Debra Williams

Donnita Scully

Clarence Gehrke

Christine Graeber

Lisa Kizer

Robert Franko

Steve Massa

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 10/26/2020,

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Decline to state
Gender identity
Female
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data