Trinity Services, Inc.
Helping people with disabilities and mental illness so that they may flourish and live full and abundant lives
Programs and results
What we aim to solve
Developmental disabilities may impact a person's cognitive, behavioral or physical abilities. Examples of developmental disabilities are autism spectrum disorders, cerebral palsy, fragile X syndrome, Down syndrome and fetal alcohol spectrum disorders. Mental illnesses may impact a person's mood, thoughts and behavior. Examples of mental illnesses are depression, anxiety, bipolar disorders, and schizophrenia. At Trinity Services, we recognize that every person has unique needs and interests. Therefore, we work to provide individualized support to each person, taking care to help everyone identify and achieve personal outcomes so that they may flourish. The people we serve have dreams and goals that they work toward each day. We aim to help them reach those outcomes, exercise their choices, and live full, abundant lives.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Community Day Services
Trinity’s Community Day Services emphasize developing work and social skills, and optimizing self-direction and self-determination. Program participants enjoy access to the community and are encouraged to engage with others as business customers, volunteers at an organization or members of a club. Advances in technology have helped promote learning and communication and are interwoven with activities throughout the day.
Each program generally operates from 8:30 a.m.-3 p.m. with programming options available for six hours daily. Service and support planning occurs on an individual basis and is accomplished through a process, as each person’s plan seeks to maximize achievement in areas related to language, mobility, self-care, and personal finance, to name a few. Participants engage in a wide range of activities that teach basic skills for independent living. These include health and safety, culinary arts, nutrition, and environmental awareness. Other activities focus on gaining the skills needed to find a job, maintain personal finances, and become more self-reliant. In some programs, participants offer a product or service to the local community.
Adults with disabilities who are ages 18 and older, and are served residentially by Trinity Services, live at home or are served by other agencies, are eligible to join Community Day Services at Trinity.
Community Living
Trinity Services offers a broad range of living options to people with developmental disabilities and mental illness. Settings include group homes (also referred to as community-integrated living arrangements, or CILAs), apartments, intermediate care facilities or ICF/DDs (the Trinity Living Centers), and opportunities for shared living arrangements.
People live independently or with roommates, and they receive staff support as needed, from intermittently to 24 hours a day. Homes are offered in urban, suburban and rural settings in more than 30 Illinois communities. Most are located in Will County and adjacent portions of Cook and DuPage counties. Other homes are located in Southwest Illinois (Belleville and Mascoutah) and Central Illinois (Peoria).
Employment Services
Disabilities and mental illnesses can create barriers to employment, but with the right support, anyone who seeks employment has the potential to obtain and keep a job that they enjoy.
The Career Access Network at Trinity Services seeks to empower and enable people with disabilities and mental illness to secure community-based employment with competitive earnings and benefits. Offices are currently located in Joliet and Homewood. Services include employment opportunity analysis, personal employment planning, personal consulting and training to enhance job-seeking and retention skills, support for developing job preferences, disability awareness training, self-advocacy training, job development and placement, work orientation support, on-site coaching services, follow-up consulting and assistance, job groups and work assessments.
Employment specialists and job coaches provide a strong network of support in every phase of the employment process, taking time to learn each person's strengths, skills, hopes and desires.
The Branch: Well-Being and Enrichment Center is for young adults with developmental disabilities who have graudated high school (or are close to graduation), and who wish to develop job skills, social skills and connections in their communities. It offers a fun, high-tech atmosphere and group social activities.
Trinity is a partner with Plainfield High School and Adventist Bolingbrook Hospital in a national employment services program called Project SEARCH. The hospital has created a lively spot called the Empower Room that is designed to stimulate young minds and prepare them for work opportunities. This is the Project SEARCH host site for the region. Participants are high school seniors. They are immersed in the workplace at the host site each school day for six hours during senior year. When they graduate, they receive support to get and keep a job.
Trinity School
Trinity Services was originally founded as a school in 1950. Today, the school remains a vital support for students with developmental disabilities ages 3-21 in the New Lenox area. When a local school district is unable to provide appropriate services, Trinity School offers an alternative for students with autism or severe developmental delays.
Using applied behavior analysis techniques, students are supported so they can learn functional academic, interpersonal, social and communication skills. A key piece of the educational experience is community integration, including shopping, educational field trips and use of local parks and recreational facilities. The goal of the school program is to help each student develop skills that will allow him or her to return to the local school district.
Trinity School, located in New Lenox, serves about 30 students with disabilities from a wide geographic area.
Behavioral Health Services
Trinity provides comprehensive services for persons with a mental illness or a dual diagnosis (mental illness and developmental disability). The therapeutic, housing, employment, learning, and social options support a person to maintain optimal health and self-sufficiency. Outpatient programs provide group therapy and various activities that focus on interpersonal relationships, self-esteem, emotion management, social choices, men's and women's issues, art/craft therapy, nutrition, exercise, and more. Trinity uses evidence-based practices to create a friendly, non-threatening atmosphere for these activities, which promotes better learning and personal growth.
Trinity's Intensive Outpatient Centers, Community Support Teams, and the Trinity Counseling Center are part of the Behavioral Health Network.
Respite
The respite program provides relief to families and loved ones of people with developmental disabilities who need a break from caregiving or who are facing unforeseen circumstances. Family crises or medical emergencies, work scheduling issues, needing time to run errands, spending quality time with a spouse or other children, vacations, or just needing a break for some time alone to relax and recharge are some of the reasons families use Trinity’s Respite Program. Trinity offers both in-home and residential respite care.
Where we work
External reviews
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of program sites
This metric is no longer tracked.Totals By Year
Population(s) Served
People with disabilities
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Number of clients served
This metric is no longer tracked.Totals By Year
Population(s) Served
People with disabilities
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
From 2016 to 2020, Trinity Services, Inc. has increased its base of the people it supports (men, women and children with disabilities) 64%, with a 73% increase from 2019 to 2020.
Number of clients in residential care
This metric is no longer tracked.Totals By Year
Population(s) Served
People with disabilities
Related Program
Community Living
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Trinity Services, Inc. works to provide the highest quality person-directed services and supports to people with developmental disabilities and mental illness so that they may flourish and live full and abundant lives.
Trinity serves more than 5,500 adults and children who have intellectual/developmental disabilities or mental health needs. Trinity’s mission to help people flourish is at the heart of all it offers, including residential services, numerous community day services, employment services, a school, therapeutic horseback riding, respite services, a recreation center, a range of therapeutic services, and more.
Trinity Services strives to help the people it serves achieve the 21 Personal Outcome Measures®, developed by the Council on Quality and Leadership. These are divided into five areas:
My Human Security — Non-negotiable human and civil rights
1. People are safe
2. People are free from abuse and neglect
3. People have the best possible health
4. People experience continuity and security
5. People exercise rights
6. People are treated fairly
7. People are respected
My Community — Access to be in, a part of, and with community
8. People use their environments
9. People live in integrated environments
10. People interact with other members of the community
11. People participate in the life of the community
My Relationships — Social support, intimacy, familiarity, and belonging
12. People are connected to natural support networks
13. People have friends
14. People have intimate relationships
15. People decide when to share personal information
16. People perform different social roles
My Choices — Decisions about one’s life and community
17. People choose where and with whom they live
18. People choose where they work
19. People choose services
My Goals — Dreams and aspirations for the future
20. People choose personal goals
21. People realize personal goals
Trinity Services is guided by 10 Core Values that are central to its culture:
Servant Leadership
Serving and Supporting
Honest and Open Communication
Discretionary Effort
Personal Growth
Thinking Ahead and Following Through
Collaboration
Stewardship
Achieving Outcomes
Continuous Improvement
What are the organization's key strategies for making this happen?
Trinity Services, Inc. provides a wide range of services to the more than 5,500 people it supports. Services include community living, employment services, community day services, The Branch: Well-Being and Enrichment Center, the Trinity School, therapeutic services, Community Support Teams, the Trinity Counseling Center, respite services and more. Services are tailored to each individual person receiving support.
What are the organization's capabilities for doing this?
Trinity employs nearly 1,000 staff members who receive extensive classroom and on-the-job training and who are dedicated to helping the people they support. Staff members include independent living coaches (direct support professionals), team leaders, qualified intellectual disabilities professionals, social rehabilitation counselors, psychologists, program specialists, behavior analysts, registered nurses and administrative staff. Staff are led by an Executive Committee that provides direction and support and meets once a week to keep the organization closely interconnected and ensure its mission is consistently carried out.
The organization is governed by a Board of Directors that works cooperatively and collaboratively to further the mission of Trinity Services and that oversees governance and policy-making.
What have they accomplished so far and what's next?
Since opening its doors as Trinity School in 1950, Trinity Services, Inc. has grown tremendously to support more than 5,500 people ages 3-103 today through a wide range of services and supports.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Trinity Services, Inc.
Board of directorsas of 08/29/2023
Mr. Raymond McShane
Community Volunteer
Term: 2022 - 2022
Raymond McShane
Community Volunteer
Barbara Hall
Community Volunteer
Jan Agazzi
Community Volunteer
Barbara McGoldrick
Community Volunteer
Bob Libman
Business Owner Libman Investments
Greg Geuther
Self-employed
Chris Falvey
Logistics Coordinator, Clean Harbors Environmental Services
Thane A. Dykstra
President and CEO, Trinity Services Inc.
Ron Stricklin
Community Volunteer
Tim Gunter
Advocate
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? No -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? No -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
No data
Transgender Identity
No data
Sexual orientation
No data