PLATINUM2024

Family Service Agency of Dekalb County, Inc.

Strengthening Individuals and Families

aka FSA   |   Dekalb, IL   |  https://www.fsadekalbcounty.org/

Mission

Since 1956 Family Service has existed to strengthen people and communities through healing, mentoring, education, and social engagement.

Notes from the nonprofit

Family Service Agency is very proud to serve the DeKalb County community. We have grown so much since 1956 because of the generous residents of this area. Our services will continue to evolve as the needs of this community change.

Ruling year info

1964

Executive Director

Mrs. Tynisha Clegg

Main address

1325 Sycamore Road

Dekalb, IL 60115 USA

Show more contact info

EIN

36-2360012

NTEE code info

Mental Health Disorders (F70)

Adult, Child Matching Programs (O30)

Victims' Services (P62)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Family Service Agency has proudly served DeKalb County since 1956, and we are home to five social service programs dedicated to strengthening people and communities through hope, healing, empowerment, and engagement. Our programs include Children's Advocacy Center (CAC), School-Based & Youth Programming (SBYP), Center for Counseling (CFC), Senior Services (SS), and Community Action Program (CAP). We are home to several programs that cannot be found anywhere in DeKalb County or surrounding areas, including the County's runaway-lockout crisis response team, poverty-fighting network, senior activity centers, trauma-focused mental health services that are available to Medicaid and Medicare recipients, evidence-based education, and child abuse coordinating hub.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Children's Advocacy Center - Every child that has been abused deserves a safe place to be heard.

We believe every child that has been abused deserves a safe place to be heard.

The Children's Advocacy Center (CAC) acts as a neutral, third-party hub coordinating services and safe, child-sensitive support to children and their non-offending family members.

*Research shows the CAC's one-time interview with a specially trained forensic interviewer relieves some of the additional trauma the child would experience with several separate interviews.

The CAC also provides:

​Referrals for medical treatment
Trauma assessments
Referrals for counseling and caregiver education through the Center for Counseling
In-person support during court proceedings
Community prevention/awareness presentations

Population(s) Served
Children and youth
Families

At the Center for Counseling we believe everyone deserves to be supported in making positive changes in their lives.

​The Center for Counseling (CFC) is the foundational program of Family Service Agency. Licensed clinicians are on-site to provide therapy in the following (non-exclusive) subjects:

Abuse, ADD/ADHD, Aging concerns, Anxiety, Co-parenting, Depression, Divorce, Grief and loss, LGBTQ concerns, Life transitions, Parenting, PTSD, Stress & Trauma.

Additionally, the clinicians can also provide: trauma assessments for the Children's Advocacy Center, divorce mediations, family and post-affair counseling and in-home counseling for seniors. Our services are covered by most insurance providers, and financial assistance is also available.

To learn more about our services or to schedule an appointment, please call 815-758-8616. We have financial assistance available in some cases.

Population(s) Served
Adults

For over 50 years, Senior Services has helped community seniors maintain physical, emotional, and social wellness, thus promoting senior independence. This is achieved through a comprehensive program combining therapeutic recreation, socialization, physical and mental stimulation, and health education to reinforce dignity and self-worth.

Senior Services' four Club 55 locations offer various activities, including:
Fitness programs: yoga; tai chi provided by Tom Scott of Hero Martial Arts
Card games: Bridge, Pinochle, Canasta, Skip-Bo, Kings in the Corner, Cribbage
Needleworkers activities: Crocheting/knitting and on-site craft shows
Wii Bowling tournaments
Legacy writing
Line dancing
Woodcarving
Field trips to local parks, shopping centers, casinos and more!

Catered meals are provided at each Club, courtesy of The Voluntary Action Center and Heritage Woods.

All of Senior Services' programs are offered at little to no charge, thanks in part to the generous support of community agencies,and proceeds from The Country Store.

For more information, or to volunteer,

email Diana King, Program Manager, or call: 815-758-8616.

Population(s) Served
Seniors

Family Service Agency's Youth Mentoring provides mentoring programs for children. They provide children facing adversity with strong and enduring, professionally-supported, one-to-one relationships that change their lives for the better, forever.

Youth Mentoring operates the following programs:

Community-Based:

Children ages 5-16 are matched with adult mentors over the age of 18. Mentors spend eight hours a month with their match, for a minimum of one year.
Lunch Buddies:

Elementary and middle school Mentees are matched with adult Mentors who are scheduled to visit their match during the child's lunch period every other week during the course of the school year.

To schedule an orientation to enroll a child or to become a Mentor, please email Erin Tamms, Community Programs Director or call: 815-758-8616.

Population(s) Served
Children and youth

Community Action Program strives to help low-income families achieve and maintain their highest level of self-sufficiency by providing a variety of programs. We have two primary purposes: to provide essential anti-poverty programs, and to advocate for the needs of low-income individuals and communities.

Population(s) Served
At-risk youth
Economically disadvantaged people
Victims and oppressed people
Families
Unemployed people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of children with sexual abuse referrals to Children's Advocacy Center.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Children and youth

Related Program

Children's Advocacy Center - Every child that has been abused deserves a safe place to be heard.

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of support groups offered

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

The Center for Counseling -We believe everyone deserves to be supported in making positive changes!

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Number of people in the area with access to affordable housing as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Related Program

Community Action Program - People Helping People

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

This number reflects the individuals who were: Homeless and obtained housing, housed but obtained safe/affordable housing, or housed but avoided eviction to remain in safe/affordable housing.

Number of direct care staff who received training in trauma informed care

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of students who receive scholarship funds and/or tuition assistance

This metric is no longer tracked.
Totals By Year
Related Program

Community Action Program - People Helping People

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Center for Counseling serves everyone from children to seniors, and we've provided expert counseling since 1956. Whether you're impacted by divorce, anxiety, complex trauma, or seeking gender-affirming care, we have counselors to meet most needs. CFC staff are a diverse group of experienced & licensed professionals who assist in times of trouble, stress, or when you need a listening ear.

Senior Services has been serving seniors of DeKalb since 1971. SS operates multiple area activity centers throughout the County. We provide a comprehensive, evidence-based physical and mental stimulation program reinforcing dignity and self-worth.

School-Based & Youth Programming has been strengthening the entire community by providing successful mentoring programs for all youth since 1970. Since 2022, this program has grown by over 250% due to the merger with Youth Service Bureau of DeKalb County. We have expanded our services to offer social-emotional learning opportunities in DeKalb County schools, provide a summer camp, and continue our mentorship program.

Children's Advocacy Center acts as a neutral 3rd party, coordinating services to the child & family in a child abuse investigation. The purpose of the CAC is to lessen the traumatic experience children endure. In addition, the CAC conducts community prevention & awareness presentations. CAC has been supporting and advocating for child abuse victims and their families since 2004. In 2022, we added the runaway-lockout 24/7 crisis response team under the umbrella of CAC.

Community Action Program joined Family Service Agency in 2018. CAP strives to help low-income families achieve and maintain their highest level of self-sufficiency by providing various programs. We have two primary purposes: to provide essential anti-poverty programs and to advocate for the needs of low-income individuals and families.

CFC - Our therapists use a variety of innovative therapy methods to meet client needs. Our clinicians are widely paneled and participate in on-going trainings. FSA is one of the only Medicaid approved providers in DeKalb County and surrounding communities. We did this at great personal time and financial strain because we know it is what is best for the community. We did not make this decision independently, or lightly. As you can see, our strategy here is to serve as many low-income clients as possible to ensure that nobody in DeKalb County goes without counseling services.

SS - Like most senior services agencies we offer the low-impact aerobics, tai-chi, chair yoga, Wii bowling, spelling bee, and card playing our seniors do, and the truth is that they love that with their cookies and coffee. However, for 50 years weve done a lot more than that to stimulate our seniors minds and keep them engaged in the community. We do some pretty amazing outings and host some hard to forget celebrations. We host a monthly food pantry with Northern Illinois Food Bank. Not only does this create fellowship, but it also helps combat senior food insecurity. As you can see, essentially our strategy is to get aging individuals involved as early as possible to help thwart the negative and costly aspects of aging alone.

SBYP - School-Based & Youth Programming operates a number of programs. Our strategy is to listen to the needs of our community, including feedback from youth, guardians, educators, and fellow youth serving organizations. We implement a preventative approach to engage youth in educational and social opportunities to halt bullying, criminalization, substance misuse, victimization, and other mental health concerns. We provide youth, guardians, and educators with the tools necessary for youth to live healthy, safe lives.

CAC - 1 in 10 children are sexually abused before their 18th birthday. Since 2002, Children's Advocacy Center has helped over 2,000 of such children living in DeKalb County. The CAC not only coordinates investigations of child sexual and physical abuse allegations, we provide holistic and life changing interventions for the children and their families. We aim to provide prevention services to students, children, and adults.

CAP- Over 16% of DeKalb County residents live below the poverty line. We provide essential anti-poverty programs. CAP changes peoples lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community and we are dedicated to helping people help themselves and each other. Our strategy is to minimize the recurrence of poverty across generations and lessen the burden of those who qualify as low-income.

CFC - All therapists are licensed and credentialed in their respective fields. They receive regular supervision and all requisite training. FSA is a Medicaid-approved provider and is accredited by the Council on Accreditation. The Council on Accreditation (COA) is an international, independent, nonprofit human service accrediting organization. Founded in 1977 by the Child Welfare League of America and Family Service America (now the Alliance for Strong Families and Communities), their mission is to partner with human service organizations worldwide to improve service delivery outcomes by developing, applying, and promoting accreditation standards. They envision excellence in delivering human services globally, resulting in the well-being of individuals, families, and communities.

SS - As an agency, we have over 100 years of experience with geriatric populations. Our staff has a variety of degrees, including Human Services, Human Development, Social Work, and many others. We are well-trained and well-versed in working with senior citizens. This program received full funding from the Retirement Research Foundation to kick-start Senior Connections.

SBYP - For over 50 years, we have been connecting youth who may benefit from an additional caring adult to stable and healthy adults who want to help be a stabilizing factor for a youth who may need it in their community. We utilize evidence-based programming in everything we do, in addition to comprehending the needs of our community. This program is led by highly trained and educated staff and implemented by knowledgeable employees, interns, and volunteers.

CAC - The CAC is Accredited by the National Children's Alliance. CAC meets the standards for forensic interviews, follows strict standards regarding victim support and advocacy, attends mandatory monthly case reviews, adheres to strict guidelines on mental health and medical evaluation standards, and attends regular conferences for CEUs.

CAP- Community Action has employees with lived experience and the education to support it. We have employees who have lived through Domestic Violence, poverty, and homelessness. This gives us the advantage of knowing what our community needs regarding resources and funding. Every Family Support Specialist within CAP becomes a certified case manager and holds a Bachelor's degree or equivalent life experience.

Since FSA opened in an old TB sanitarium on the grounds of Hopkins Park as the county's original mental health care provider, it has changed a lot. That first year in 1956, we counseled 479 people in our only program - the Center for Counseling. Our impact continues to grow every year, and we now serve over 2,000 individuals annually.

If you haven't already added up our years of service across those five programs, it equals over 175 years! And that doesn't include the additional 5+ programs we started and have since seen spin-offs into their programs because they got to be so prominent and successful, something we're incredibly proud of! Suppose you added Homemakers, Elder Care Services, a respite program for families of children with disabilities, Meals on Wheels in Sandwich, and Family Life Education. In that case, you'd be looking at another 121 years of service.

Since we opened, we've also seen Kishwaukee College open over a decade later. The Northwestern Kishwaukee Hospital expanded from about 20 beds to what it is today, and the population has more than doubled.

Our progress can be measured in the lives we've touched and the vast number of people in the county who have either received services or know someone who has worked here or volunteered as a board member or in a different capacity. Approximately 1 in 3 residents of DeKalb County have been involved with Family Service Agency in some capacity.

In 2019, we moved into a newly renovated building. Our previous facility was roughly 7,000 sq. ft., and our new building is 14,000 sq. ft. This doubling in size has helped alleviate what can only be described as us having been bursting at the seams for some time now. Now that we can accept Medicaid clients, we can take clients non-stop. We have undergone several periods with clients on waitlists but have added additional clinicians and staff to prevent this.

In 2022, we acquired Youth Service Bureau of DeKalb County (YSB) through a merger. At the time, YSB was navigating the process of securing a Medicaid license and locating a new building with a new Executive Director. These combined stressors led to their Board of Directors contacting our organization and seeking a potential merger. Since the merger, our staffing, internship placement, and youth-serving programs have expanded rapidly.

Unfortunately, there doesn't seem to be any slowing of child sexual abuse or severe child physical abuse in DeKalb County. Our new building has allowed the Children's Advocacy Center to make technological advances beyond what we could have imagined. We have a state-of-the-art forensic interviewing room with a detached observation room. Our medical room is fun and welcoming, which allows children to feel safe during their medical examinations.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.)

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Family Service Agency of Dekalb County, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Family Service Agency of Dekalb County, Inc.

Board of directors
as of 01/18/2024
SOURCE: Self-reported by organization
Board chair

Mrs. Cassandra Gottschalk

Foster, Buick, Conklin, Lundgren & Gottschalk, LLC

Term: 2023 - 2026

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/18/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 02/08/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.