United Cerebral Palsy-Center for Disability Services

1. Provide nationally recognized programs, service, and facilities in a safe and friendly environment.

2. Optimize and leverage financial position.

3. Achieve operational and environmental excellence.

4. Foster a motivated and accountable team culture.

5. Become an agency leader in diversity.

1. Develop loyalty and support through customer satisfaction.

2. Create programs, services, a facilities that promote our mission.

3. Ensure services are coordinated with client need.

4. Maximize funding opportunities.

5. Best practice financial systems.

6. Proper allocation of resources.

7. Develop consistent communications.

8. Identify and streamline critical processes to improve services.

9. Partnership expansion.

10. Develop environmental awareness.

11. Promote teamwork.

12. Cultivate personal and professional growth.

13. Encourage creativity and innovation.

14. Understanding diversity.

15. Accountability and responsibility.

16. Variety in services.

1. Elements of the plan will be incorporated into the agency's orientation process for ll new staff, board members, and collaborative partnerships.

2. The strategic plan will be incorporated into all of the agency's planning and decision making.

3. The agency's leadership team will conduct staff meetings on a regularly scheduled basis to review the plan's progress and report results to the board.

4. Every employee's goals will have a direct correlation to the strategic plan.

5. The performance appraisal process will reflect the completion of the strategic plan initiatives as an evaluation criterion.

6. The agency will measure and evaluate the progress of all goals and initiatives at every level --- short term, mid term, long term, and ongoing --- to actively calculate the realistic component pf each goal.

7. The agency will provide regular reporting on the strategic plan's progress.

8. Assigned staff will provide updated reports on each initiative they are directly or indirectly responsible for.

9. The measurement system used to track goal and initiative progress will be consistent throughout the district.

10. We will review the inventory of measures on a regular basis and make necessary adjustments to ensure the measures continuously add value to the decision making.

11. Each year, the staff and board will review the planning process and may address any issues, concerns, or process that need improvement.

12. At the beginning of the fourth year of this five year strategic plan, the agency will begin the process for a strategic plan to address the next five years. The goal is to create a seamless transition from one plan to the next, and to avoid a lapse in the planning process.

So far, we have accomplished improvements in communications, fundraising, and in paying down our accounts payable.

What's next is to renovate our building through capital improvements along with our group homes/CILAs, improve our brand's usage of our relatively new organizational name, and improve our direct services to all of our clients.