Big Brothers Big Sisters of Metropolitan Chicago
Defenders of Potential
Programs and results
What we aim to solve
The Big Brothers Big Sisters Youth Outcomes Survey substantiates that its mentoring programs have proven, positive academic, socio-emotional and behavioral outcomes for youth. Pathways to success are not the same for each youth; our programming helps to highlight the development of both academic and non-academic skills, and encourages the development of interests and hobbies as well. Supporting all aspects of growth and youth development allows for a well-rounded mentoring experience, providing youth with the proper resources to succeed in life. We know that all children need a web of relationships to ignite and defend the potential already within them. Long-term, impactful mentoring relationships (“matches”) between mentors (“Bigs”) and their mentees (“Littles”) help promote understanding, provide new perspectives, and provide stability for youth in difficult yet formative times.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Community Based Mentoring
Community Based Mentoring is the traditional Big Brothers Big Sisters brand of mentoring where caring, screened and trained adult volunteers are paired in one-to-one mentoring relationships with young people, aged 7-19, who are at higher risk or in more vulnerable situations due to the systemic barriers and/or adverse conditions present in their lives. BBBSChi employs a Service Delivery Model (SDM) where professionally trained staff such as customer relations specialists, enrollment & matching specialists, and match support specialists recruit, screen, train, match and support the volunteer, child and family every step of the way. Big and Little matches spend time together for several hours each month engaging in outcome-based activities they both enjoy.
Site Based Mentoring
Site Based Mentoring Programs–The same components of the Service Delivery Model outlined above provide the foundation for Site Based Mentoring. Site Based Mentoring uses the same one to one mentoring approach as Community Based Mentoring but Bigs and Littles meet at a prearranged space such as a school, community center or place of business 2-4 times per month with other Big/Little pairs. BBBSChi utilizes full time Program Coordinators to facilitate the programs and support the match relationships. The matches center their time on a variety of outcome-based activities: one-to-one time on homework help, reading, playing board games, engaging in arts/crafts projects or group activities for all matches linked to key skill development such as financial literacy, presentation skills and college and career exposure, recreational activities, holiday projects, academic challenges, community affairs projects, and field trips to the mentor’s work or university site. BBBSChi offers the following Site Based Program options for mentors and mentees: Workplace, University Based, and Neighborhood Based.
Where we work
Awards
Gold Standard Award 2015
Big Brothers Big Sisters of America
Mentor Illinois Gold Star Award 2015
MENTOR
Pinnacle Award 2016
Big Brothers Big Sisters of America
Quality Award 2017
Big Brothers Big Sisters of America
Quality Award 2018
Big Brothers Big Sisters of America
Biggy Award - Multi Language 2021
Big Brothers Big Sisters of America
Large Agency Board of the Year 2022
Big Brothers Big Sisters of America
Affiliations & memberships
Big Brothers Big Sisters of America
MENTOR: National Mentoring Partnership - Respondent
Greater Bronzeville Neighborhood Network 2020
Chicago Mentoring Collaborative 2019
External reviews
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of clients served
This metric is no longer tracked.Totals By Year
Population(s) Served
Students, Children and youth
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of high school seniors who graduate from high school on time
This metric is no longer tracked.Totals By Year
Population(s) Served
Students, Children and youth
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Context Notes
Percentage, not whole number
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Big Brothers Big Sisters of Metropolitan Chicago helps children realize their potential and build their futures. We nurture children, strengthen communities and believe that inherent in every child is the ability to succeed and thrive in life. Big Brothers Big Sisters, the nation's largest donor- and volunteer-supported mentoring network, holds itself accountable for children in its program to achieve measurable outcomes such as educational success, avoidance of risky behaviors, higher aspirations, greater confidence and better relationships. Partnering with parents/guardians, schools, corporations and others in the community, Big Brothers Big Sisters carefully pairs children (“Littles") with screened volunteer mentors (“Bigs"), and monitors and supports these one-to-one mentoring matches throughout their course.
Big Brothers Big Sisters' mentoring positively impacts the negative effects of poverty and violence and is backed by independently proven youth outcomes – educational success; higher aspirations and improved confidence; and avoidance of risky, delinquent behaviors. Proven educational and behavioral outcomes have been verified by the most rigorous independent evaluation. Our program models have been demonstrated in rigorous, large-scale experimental studies to provide measurable benefits to participating youth Our programs appear on numerous lists of model and effective prevention programs, including, for example the American Youth Policy Forum, the Model Program Guide of the Office of Juvenile Justice and Delinquency Prevention, and the Blueprints for Violence Prevention.
What are the organization's key strategies for making this happen?
BBBSChi fulfills its mission through delivery of Community Based Mentoring and a variety of Site Based Mentoring Programs. Community Based Mentoring is the traditional Big Brothers Big Sisters brand of mentoring where caring, screened and trained adult volunteers are paired in one-to-one mentoring relationships with youth. BBBSChi employs a Service Delivery Model (SDM) where professionally trained staff such as customer relations specialists, enrollment & matching specialists, and match support specialists recruit, screen, train, match and support the volunteer, child and family every step of the way. Big and Little matches spend time together for several hours each month engaging in activities they both enjoy. Activities can range from playing sports, going to a museum, reading together, working on homework, visiting a college campus or just hanging out, talking and enjoying each other's company. Achievement of outcomes is supported through programmatic grounding in the BBBSA Service Delivery Model (SDM) mentioned above, a systemically planned process of volunteer assessment, orientation, training, matching, ongoing match support, and program evaluation. Site Based Mentoring Programs–The same components of the Service Delivery Model outlined above provide the foundation for Site Based Mentoring. Site Based Mentoring uses the same one to one mentoring approach as Community Based Mentoring but Bigs and Littles meet at a prearranged space such as a school, community center or place of business 1-4 times per month with other Big/Little pairs. The matches center their time on a variety of activities: one-to-one time on homework help, reading, playing board games, engaging in arts/crafts projects or group activities for all matches linked to key skill development such as financial literacy, presentation skills and college and career exposure, recreational activities, holiday projects, academic challenges, community affairs projects, and field trips to the mentor's work or university site.
What are the organization's capabilities for doing this?
The SDM includes: Program Orientation that addresses the needs of mentors and mentees and explains eligibility criteria, time commitments, expectations and restrictions, and program policies; Eligibility Screening for mentors that includes an application process and review, a face-to-face interview, home visit for Community Based Program applicants, reference checks, a DCFS background check, a criminal background check with real time criminal conviction updates, and a department of motor vehicles check; Readiness and Training Curriculum that provides skills development, cultural/heritage sensitivity and appreciation training, guidelines for relationship management, role descriptions, confidentiality and liability information, and crisis management/problem solving resources; Matching Strategies that emphasize consistency, a grounding in the program's eligibility requirements, appropriate criteria for matches (including gender, age, language requirements, interests, preferences of volunteer and participant, life experiences, and temperaments), a signed statement of understanding, and pre-match social activities; Match Monitoring and Support that consists of regular, scheduled meetings with staff, mentors and participants, a tracking system for ongoing assessment, written records, and a well-defined process for managing grievances, re-matching, interpersonal problem solving, and premature relationship closure; Recognition of Matches and volunteer commitments at annual appreciation events; Program Outcome Measurements that assess benefits of the match to the child through BBBSA survey tools (Youth Outcome Surveys, Child Outcome Surveys, and Strength of Relationship Measures) grounded in a set of research-based social, emotional, and academic indicators; and Closure Steps that include private and confidential exit interviews, a clearly stated policy for future contacts, and assistance for mentees in defining next steps for achieving personal goals.
What have they accomplished so far and what's next?
FY2022 continued our trend of positive programmatic, financial and organizational accomplishments:
• Serving 1,700 youth in high-impact 1:1 mentoring relationships
• Continued investment in our regional outreach office on the South Side plus the July 2022 opening of new West Side outreach office in Austin in partnership with Westside Health Authority
• Continued youth, family engagement strategies, including LGBTQIA+ program enhancements
• Expansion of our community partner network to facilitate referrals through our wraparound resource equity connector model
• Agency-sponsored match outings and enrichment events
• Ongoing Representation events to diversify volunteer base
• Monthly Bigs Discussion Series – topics such as goal setting, mental health, LGBTQ+
• Hosted College and Career Expo
Our current goals for FY2023 are:
• Generate $6.7M in revenue for core programs and growth initiatives
• Remain debt free with a minimum of 110 days of working capital reserves
• Serve 2,000 youth in high-impact 1:1 mentoring relationships
• Graduate at least 99% of our high school seniors with 95% going on to a post-secondary success
• Expand services on the far south side of Chicago, south suburban Cook County, and Lake County in both Illinois and Indiana
• Continue Diversity Committee initiatives for volunteers, youth, board members, and staff
• Maintain operational excellence and measure return on investment in all our services
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Big Brothers Big Sisters of Metropolitan Chicago
Board of directorsas of 01/29/2024
Robert Hallberg
BMO Harris Bank
Term: 2023 -
BBBSChi Executive Board
http://bbbschgo.org/about/
BBBSChi Leadership Board (Young Professionals)
http://bbbschgo.org/about/
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 09/11/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.