Casa Central

Transforming Lives, Strengthening Communities

Chicago, IL   |  http://www.casacentral.org/

Mission

Casa Central transforms lives and strengthens communities with a special focus on Hispanics. Our network of social services propels a diverse population of all ages toward self-sufficiency and a higher quality of life.

Notes from the nonprofit

Casa Central’s bilingual and culturally responsive programming ensures that each of our programs are uniquely accessible to Spanish-speaking and Latino individuals and families, who often face linguistic or cultural barriers in accessing services elsewhere. The majority of Casa Central’s direct service staff are bilingual and Latino, allowing us to meet the specific needs of the communities we serve. In all of our family-centered, wraparound services, Casa Central is not only able to fulfill the linguistic and cultural needs of our participants, but we are also able to provide health, wellness, safety, and educational programming that incorporates cultural traditions, celebrations, and identities. Although we serve a diverse population of all different backgrounds, Casa Central’s La Posada Transitional Housing Program is uniquely equipped to accommodate large and Spanish-speaking families. La Posada’s apartment-style housing and bilingual case workers allow entire families.

Ruling year info

1972

President & CEO

Mr. Martin R. Castro

Main address

1343 N. California Ave

Chicago, IL 60622 USA

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EIN

36-2728618

NTEE code info

Human Service Organizations (P20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Children and Youth

Annually, 300 children ages 0-5 prepare for kindergarten through our three Head Start early learning programs, and 60 students ages 5-12 participate in out-of-school time activities through our School Age Program.

Population(s) Served
Children and youth

Casa Central's programs build important bridges that help families integrate into the larger society, connect with their own community and make positive contributions. Our programs for individuals and families provide safety and foster self-reliance. Casa Central’s Violence Prevention & Intervention Program provides services to children, adults, seniors, and families who have been impacted by domestic violence, sexual abuse, community violence, and other traumas. Casa Central's Intact Family Services Program serves families and their children by helping to improve family functioning and increasing child well-being and safety. La Posada’s main goal is to restore families who are experiencing homelessness to stable and permanent living situations by providing interim housing.

Population(s) Served
Victims and oppressed people
Homeless people
Children and youth

Casa Central’s Adult Wellness Center (AWC) offers daily center-based care to Latino and other older adults in Chicago, and provides a wide variety of fun and therapeutic activities that help older adults maintain, improve, and/or restore their emotional, cognitive, and physical well-being. Home Care Services provides compassionate and reliable in-home care so that older adults can remain safe and independent as they age. Our day-to-day caregiving provides assistance with a variety of daily tasks.

Population(s) Served
Seniors
Older adults

Where we work

Accreditations

Council on Accreditation (COA) 2000

Council on Accreditation (COA) 2004

Council on Accreditation (COA) 2008

Council on Accreditation (COA) 2012

Council on Accreditation (COA) 2016

Council on Accreditation (COA) 2020

Awards

Aaramark Building Community Innovation Award for Workplace Readiness 2012

Aramark Corporation/Alliance for Children and Families

Top 25 Hispanic Nonprofits 2013

Hispanic Business Magazine

Top 25 Hispanic Nonprofits 2013

Hispanic Business Magazine

Celebrating Solutions 2016

Mary Byron Foundation

Gold Circle of Quality 2021

ExceleRate Illinois

Affiliations & memberships

Council on Accreditation 2020

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of households that obtain/retain permanent housing for at least 6 months

This metric is no longer tracked.
Totals By Year
Population(s) Served

Families, Homeless people

Related Program

Individuals and Families

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Casa Central improves communities by promoting self-sufficiency and a higher quality of life for families and individuals. The agency serves residents from throughout the City of Chicago, regardless of age, ethnicity, religion, or ability to pay. Programming is focused in three main areas: Children and Youth; Individuals and Families; and Seniors. To measure progress across all programs, Casa Central has developed a set of ten domains used by each program when developing their yearly work plan, which outlines their specific goals and outcomes for the upcoming Fiscal Year. The domains are divided into the following three objectives:

Physical Well-Being:
•Environmental Safety: Participants are physically and/or emotionally safe within their environments.
•Functional Ability: Participants receive support to maintain or enhance the functional abilities needed to remain engaged in activities of daily living.
•Housing: Participants secure and maintain stable housing.
•Physical Health: Participants receive support in order to maintain or enhance a healthy lifestyle.

Emotional Well-Being:
•Interpersonal Safety: Participants engage in emotionally supportive and nurturing relationships.
•Mental Health: Participants are emotionally stable and able to function day-to-day.
•Parenting/Caregiving: Parents/Caregivers are nurturing and provide age-appropriate, responsive care to their children or loved ones.

Social Integration:
•Access to Services: Participants are aware of community resources and are able to advocate for their immediate and longer-term needs.
•Career Resiliency: Participants are equipped to secure and/or maintain long-term employment.
•Childcare: Participants have access to safe and age-appropriate childcare.
•Child Education: Participants have the academic and/or social emotional skills to succeed.

Each year, all programs establish a variety of measurable objectives that fall within any of the 10 domains listed above. By using a set of unified agency domains shared by each program, Casa Central is able to better measure achievements as the agency pursues its mission of increasing the self-sufficiency and quality of life of individuals and their families.

Many Hispanic families with language barriers, limited resources, and those intimidated by cultural differences often do not receive the help they need from the government or other social service agencies. Casa Central's bilingual and bicultural programs build an important bridge to help Hispanics overcome these barriers and make positive contributions to their families and communities. The agency takes a family-centered, holistic approach to service delivery. Upon intake into any given program, staff works with clients to identify any additional factors which may have an impact on the family's stability and self-sufficiency, and as needs are identified, may provide referrals to other agency program or services. As part of Casa Central's current strategic plan, the agency is developing a universal intake form that all program will use to help determine participant and family need, and to better measure the impact of our programming.

Casa Central has over 60 years of experience working with underserved Hispanic populations. Over this period the agency has grown to efficiently and effectively manage a $18 million budget, while employing a staff of over 500 members. Nearly 90% of Casa Central's funding is derived from government entities, meaning that the agency is continuously audited and reviewed by numerous city, state, and federal boards. Among these government agencies are: the U.S. Department of Housing and Urban Development, Office of the Administration for Children and Families, the Illinois Department on Aging, and the City of Chicago Department of Family and Support Services.

The agency has shown itself to be in compliance with all government grants and has promptly addressed any findings or concerns. Casa Central's dedication and commitment gives public and private partners alike the confidence to renew grants and continue to place their trust in our programs.

In Fiscal Year 2014, Casa Central programs fully achieved an average of 81% on their established indicators and 99% of participants reported being satisfied with the services that they received; and 90% of programs demonstrated quality services by achieving 85% or higher compliance during the case record review process. Program outcomes for FY 2014 include:

•Over 90% of children in early learning programs met or exceeded expectations in social-emotional development, language and literacy skills, and mathematics knowledge.
•100% of children in our two after school programs successfully advanced to their next grade level.
•Children and their parents participated in over 2,500 food experiences to introduce healthy snacks and eating habits.
•100% of surveyed Domestic Violence Intervention participants reported increased knowledge about methods to help maintain their own safety and the safety of their children.
•Among families participating in the Intact Family Services program 96.5% were able to remain intact, avoiding disruptions and substitute care.
•77% of La Posada families were able to move into permanent housing within 180 days.
•90% of caregivers with loved ones in the Home Care Services (HCS) program reported that they were able to remain engaged at work and in their community because of the care provided by HCS.
•Of the 201 participants served by the Adult Wellness Center, 99% avoided premature placement in a nursing home or other form of institutional care.
•22 seniors found employment through our Over 55 Employment Training Program, allowing them to maintain their independence.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Casa Central serves communities throughout Chicago and Cook County. All of Casa Central’s onsite programming is based in Humboldt Park, while home-based programs reach participants who live as far southwest as Cicero and as far northwest as Elmwood Park. The majority of program participants reside in predominantly Latino West Side Chicago neighborhoods such as Humboldt Park, Hermosa, Belmont Cragin, Logan Square, and West Town.

  • How is your organization collecting feedback from the people you serve?

    SMS text surveys, Electronic surveys (by email, tablet, etc.), Paper surveys, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Based on feedback regarding communication, especially during the COVID-19 pandemic, Casa Central increased the number of channels used to distribute messages to include not only email, but also text messaging, voice messages, and increased print-based communication. Additionally, all communication is bilingual.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Asking and sharing feedback with the people we serve has further reinforced their trust in Casa Central. Additionally, our participants feel heard and that their input matters when they see infrastructure or programmatic improvements as a result of their feedback.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Casa Central
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Casa Central

Board of directors
as of 02/08/2022
SOURCE: Self-reported by organization
Board co-chair

Mr. Joseph Teller

Family Office Exchange


Board co-chair

Dr. Rosita Lopez

Northern Illinois University

Salvador Arana

Peoples Gas Company

John Filan

FTP Management

Rosita Lopez

Northern Illinois University

Perfecto Perales

Perales Tech Consulting

Joseph Teller

Family Office Exchange

Araceli De La Cruz

Acero Schools

Annette Martinez

Argonne National Laboratory

Purva Sule

Northern Trust

Mary Ann Vasquez

Linde

Dave Delgado

Crowe LLP

Ana Belaval

WGN Morning News

Michael Cruz

Adobe

David Escontrias

Combined Insurance

Maureen Flood

Ernst & Young, LLP

Jennifer Lopez

Arclight Cinemas

Monse Moreno

Facebook

Raphael Rastelli

Macquarie

Guadalupe Sanchez

Bank of America

Mark Shulman

BMO Harris

Vania Wit

United Airlines, Inc.

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 11/24/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Hispanic/Latino/Latina/Latinx
Gender identity
Male
Disability status
Decline to state

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

Equity strategies

Last updated: 11/23/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.