Illinois Wisconsin Sertoma Regional Center for Communicative Disorders

aka Sertoma Speech and Hearing Centers   |   Palos Hills, IL   |  www.sertomacenter.org

Mission

Illinois Wisconsin Sertoma Regional Center For Communication Disorders was founded in 1978. Sertoma Speech and Hearing Centers believes that quality professional audiology and speech-language pathology services should be made available to all people who are speech or hearing impaired regardless of their income level.

Ruling year info

1977

Executive Director

Dr. Michelle K Morrison CCC-SLP

Main address

10409 S. Roberts Rd.

Palos Hills, IL 60465 USA

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EIN

36-2882864

NTEE code info

Health - General and Rehabilitative N.E.C. (E99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Sertoma believes our purpose is to advocate, promote and encourage the prevention, early intervention and rehabilitation of hearing, speech and language disorders including deafness through rehabilitative, therapeutic and educational programs. We further believe that Sertoma should cooperate and collaborate with other organizations to promote the cause of the communicatively impaired.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Speech and Hearing Healthcare

In the US, 22 million persons - about one in ten - has a communicative disorder, with many persons being unaware of the problem or thinking nothing of it. Sertoma Speech and Hearing Centers provides speech evaluations and therapy for children and adults, hearing evaluations and hearing aids for children and adults. SSHC offers services for the diagnosis of hearing and speech disorders. Through intense fundraising SSHC has increased its free and scaled services to the public.

Population(s) Served
Adults
People with hearing impairments

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

SSHC seeks to ensure individuals with speech, language or hearing disorders in our communities have access to professional, high quality and affordable evaluations, treatment and products (hearing aids). For those who cannot afford these services and products, we offer scaled fees to make sure all of our treatment is attainable. With over10% of the population having some degree of speech or hearing problem, and with the state of today’s economy, the community’s need for our services and prices grows yearly.

Sertoma Speech and Hearing Center provides free screenings in the community at Heatlh Fairs, Senior Fairs, Back to School events, and at a 130 companies where employees are exposed to excessive noise. We also partner with school districts to provide speech and hearing services in the deaf and hard of hearing classrooms. Additionally, we are early intervention providers and a resourse for pediatricians and geriatricians. SSHC staff provides non-sedated auditory brainstem response testing, balance assessments, cognitive/memory assessments and auditory processing assessments in addition to hearing evaluations and speech-language evaluations.

Mobile Hearing Van-ability to test 24 individuals per hour.
6-Full service audiology suites in clinic
4-Full service speech pathology suites in clinic
Portable audiological equipment to serve patients in independent/supported living

To date, we have provided speech and hearing services to nearly 300,000 individuals. We average 7,500 patients per year in our clinics and on our Mobile Unit. We also average 12,000 individuals/year seeking hearing screenings at the health fairs we attend. We have added sensory integration programs and in the process of building a dedicated sensory treatment room for our patients with Autism, ADHD, stroke and Traumatic Brain Injury. We offer a specialized voice treatment program for patients with Parkinson Disease and cochlear implant mapping in our audiology department.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Individuals (infants -geriatric) with sensory disorders such as hearing and speech challenges.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We have contracted interpreters to meet the needs of immigrant families who are seeking speech and hearing services. This facilitates better outcomes for families entering the medical and educational arenas have better understanding on the patient's needs and better relationship with the serving professional.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Higher rates of appointment completion and compliance with recommendations for treatment or hearing aid use.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection,

Financials

Illinois Wisconsin Sertoma Regional Center for Communicative Disorders
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Illinois Wisconsin Sertoma Regional Center for Communicative Disorders

Board of directors
as of 4/1/2021
SOURCE: Self-reported by organization
Board co-chair

Raymond Sullivan, Jr.

Sullivan and Sullivan, Ltd

Term: 2017 - 2020


Board co-chair

John Parker

Nat'l Windowfilm

Term: 2017 - 2020

Candace Truckenbrodt

CIBC Bank

Susan Colella

John Elson

TAB Chicago

Larry Durrant

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 04/01/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Decline to state
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

No data

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 04/01/2021

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.