PLATINUM2024

HOWARD BROWN HEALTH CENTER

Serving everyone regardless of ability to pay

aka Howard Brown Health, Howard Brown, Broadway Youth Center, BYC   |   Chicago, IL   |  www.howardbrown.org

Mission

Rooted in LGBTQ+ liberation, Howard Brown Health provides affirming healthcare and mobilizes for social justice. We are agents of change for individual wellbeing and community empowerment.

Notes from the nonprofit

Howard Brown is in the development period of a new strategic plan which will be released in January 2025.

Ruling year info

1978

President and CEO

Mr. David Ernesto Munar

Main address

4025 N Sheridan Rd

Chicago, IL 60613 USA

Show more contact info

EIN

36-2894128

NTEE code info

Community Health Systems (E21)

Youth Development Programs (O50)

Mental Health Treatment (F30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Howard Brown exists to eliminate the disparities in healthcare experienced by lesbian, gay, bisexual and transgender people through research, education and the provision of services that promote health and wellness.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Broadway Youth Center

Founded in 2004, BYC meets the needs of Chicago's street-based youth by serving as an entry-point to long-term, comprehensive care. BYC provides the following comprehensive services: medical care; behavioral health services; resource advocacy/case management; HIV/STI screening, treatment, and prevention; basic needs drop-in support (i.e., food, hygiene supplies, clothing, laundry, etc.); and youth education, vocation, and development services. Unlike Howard Brown's other 10 centers which provide care to people of all ages, BYC provides low-barrier specialty care to LGBTQ and homeless youth ages 12-24.

Population(s) Served
At-risk youth
LGBTQ people
Economically disadvantaged people

Founded in 2018, Howard Brown Health Dental at 63rd Street offers sliding-scale preventative, restorative, and surgical oral healthcare services to individuals living in Englewood and the surrounding neighborhoods. Howard Brown Health Halsted in Lakeview opened a dental center in 2023. Both sites also offer pediatric dental services, allowing the agency to provide comprehensive care to Chicagoans across the lifespan.

Howard Brown Health Dental is one of the communitys only dental care provider offering preventative care for Medicaid, Medicare, and uninsured patients.

Population(s) Served
LGBTQ people
At-risk youth
Economically disadvantaged people
People with HIV/AIDS
People with diseases and illnesses

Howard Brown is the Midwests largest LGBTQ health center, offering a variety of comprehensive primary care services as well as preventative care and routine physicals, gynecological services, HIV and other infectious disease care, transgender and gender nonconforming health services, alternative insemination referrals, and elder care. Howard Browns community-specific approach to primary care works individually with patients to set and exceed their primary care goals through LGBTQ affirming services.

Population(s) Served
LGBTQ people
Chronically ill people
Economically disadvantaged people
Age groups
People with HIV/AIDS

Our team of counselors, social workers, and psychologists offer individual, relationship, and group therapies across our 10 centers throughout Chicago.

Population(s) Served
LGBTQ people
At-risk youth
Economically disadvantaged people
Undocumented immigrants
Immigrants

In tandem with primary care, Howard Brown’s offers a robust social services network that works with clients to support their long-term engagement in primary care, while providing linkages to resources that support independence. Social service program offerings include case management for individuals living with chronic conditions such as HIV or diabetes; basic needs support including grocery access and emergency financial assistance; aging services; case management for survivors of sexual violence; women’s health services; and benefits navigation, among other services.

Population(s) Served
LGBTQ people
People with HIV/AIDS
At-risk youth
Economically disadvantaged people
Chronically ill people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of dental patients screened

This metric is no longer tracked.
Totals By Year
Population(s) Served

LGBTQ people, People of African descent, Multiracial people, People of Latin American descent, People with HIV/AIDS

Related Program

Dental Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

These are the number of unique patients served numbers are based on the fiscal year from July 1 to June 30.

Number of patient visits

This metric is no longer tracked.
Totals By Year
Population(s) Served

Ethnic and racial groups, Women and girls, LGBTQ people, Men and boys, At-risk youth

Related Program

Primary Care Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

UDS measure that consists of clinic and virtual visits for medical care services

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Howard Brown envisions a future where the health and wellness of LGBTQ people is affirmed with healthcare as a human right; where progressive social policy and enlightened societal norms uplift the lives of LGBTQ people and their families; and where affordable, accessible, and culturally competent care from non-judgmental healthcare professionals is available and provided to all who seek it.

Founded in 1974, Howard Brown Health delivers high-quality, affordable health services to patient populations and geographic areas disproportionately affected by health disparities. With an emphasis on LGBTQ people and their allies, uninsured and under-insured individuals, and people living with HIV/AIDS, the agency serves more than 40,000 adults and youth each year through primary medical care; behavioral healthcare; STI/HIV prevention, screening, and education; The Center for Education, Research and Advocacy; youth services; elder services; case management; outreach services; and dental care. These programs serve Howard Brown’s mission of eliminating health disparities and improving health outcomes experienced by LGBTQ individuals through research, education, and the provision of services that promote health and wellness. As a nationally recognized federally qualified health center (FQHC), Howard Brown provides these services regardless of patients’ ability to pay. The agency accepts private insurance and Medicaid and Medicare and has a sliding scale with a lowest nominal fee of $5. No person is turned away for inability to pay and no bills are sent to collection by Howard Brown.

With an integrated, whole health model, the agency maintains a wide reach throughout Chicago across 12 clinical sites. Spanning the city, Howard Brown offers care at its clinics in Uptown (3), Lakeview (2), Edgewater (1), Roger’s Park (1), Humboldt Park (1), Englewood (2), Back of the Yards (1), and Hyde Park (1). Ten of the agency’s clinics provide medical, behavioral health, and social support services to patients of all ages, including pediatric and geriatric individuals; the Broadway Youth Center (BYC) offers similar care exclusively for youth aged 12 to 24, many of whom experience housing instability.

In our 45-year history, Howard Brown has adapted to meet community need for medical and behavioral healthcare and social services, while contributing to the body of knowledge around LGBTQ health through research, education, and advocacy. From partnering on research behind the first hepatitis B vaccine in the 1970s to launching the Broadway Youth Center in 2004 to serve LGBTQ young people facing housing instability, our formative years were deeply rooted in responsive healthcare innovation.

In 2015, Howard Brown became a federally qualified health center, ushering in new opportunities for growth and expansion. Today, we are Chicago’s full-service LGBTQ community health center, serving more than 35,000 youth and adults at 12 clinics on the North, South, and West sides of Chicago. We continue to make our mark by partnering with patients who need to understand complex systems such as HIV treatment, gender-affirming surgery, Hepatitis C treatment, insurance enrollment, and much more. We specialize in walking patients through opaque medical and treatment processes often designed to reject patients without ample financial resources.

Because of this, we remains a leader in healthcare innovation. Some of our key achievements from the last five years include:
• Launching In Power, the nation’s first LBGTQ-focused survivor advocacy program, in 2016 to address the unique barriers to care experienced by LGBTQ survivors of sexual assault
• Offering streamlined hormone access based in informed consent for transgender and gender-diverse people to help affirm their identity, without requiring therapy, in January 2017
• Implementing the Same Day Start HIV care model in January 2018 which empowers patients to start medication at the time of diagnosis and lessens the time needed to achieve viral suppression

Additionally, we have received national recognition for our team-based model of comprehensive care. In January 2018, the National Committee for Quality Assurance recognized Howard Brown as a Patient Centered Medical Home. In March 2018, the Health Resources and Services Administration recognized Howard Brown as a Health Center Quality Leader, being among the top 30% of all federally qualified health centers for best overall clinical outcomes and for demonstrating high-quality clinical operations.

Today, we remain on the forefront. Howard Brown’s extraordinary response to the COVID-19 pandemic is another example of our entrepreneurial approach to care. Our work has been guided by decades of experience in pandemic (HIV/AIDS) and infectious disease (STIs, meningitis, hepatitis) outreach, prevention, screening, and care. Our organization was uniquely prepared to introduce large-scale testing and to expand our long-standing contact tracing program to meet need, while continuing primary and specialty care through telemedicine and in-person care when necessary. As a result, Howard Brown has become an essential partner in Chicago’s COVID-19 response.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals, to inform board recruitment

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, Press Ganey surveys are digital unless requested; Pts not always aware of feedback tools

Financials

HOWARD BROWN HEALTH CENTER
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

HOWARD BROWN HEALTH CENTER

Board of directors
as of 01/18/2024
SOURCE: Self-reported by organization
Board chair

Mike Mazzeo

Washington University

Term: 2023 - 2025

B. Pagels-Minor

Independent Consultant

Garrett Taliaferro

General Star Management Company

Austin Baidas

Finance and Operations Consultant

Nic Belgrave

Genesis Global Trading

Jared Lewis

HR&A/Dentsu

Mike Mazzeo

Washington University

Maliyah Arnold

US Bancorp – Sr. Economic Sanctions Adjudication Analyst

Elliott Crigger

Retired; American Medical Association

Jennifer Purcell

US LBM Holdings

Scott Stuart

Turnaround Management Association

Eric Welch

Rush Oak Park Hospital

Colton Smith

McKinsey & Company

Joseph Niz

Hermes of Paris

Mark Liberson

Hydrate LLC

Justin Douglas

Booth School of Business, University of Chicago

Shaun Carter

re:UNITED Travel Inc.

Ayanna Armstrong-Robinson

Egon Zehnder

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 12/19/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Hispanic/Latino/Latina/Latinx
Gender identity
Male, Not transgender
Sexual orientation
Gay, Lesbian, Bisexual, or other sexual orientations in the LGBTQIA+ community

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

No data

Equity strategies

Last updated: 01/22/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.