Supporting Families, Strengthening Community

aka The Center of Concern   |   Des Plaines, IL   |


The mission of the Center of  Concern is to provide housing solutions, support services, and counseling for older adults, people with disabilities, and others in need, enabling them to live with dignity and independence.

Notes from the nonprofit

The Center of Concern is a nonprofit agency offering community services, older adult programs, housing assistance to individuals and families in suburban Cook County. Our primary objectives are to assist those in crisis, follow up with supportive services, and to provide support for homebound older adults and people with disabilities to help them retain their independence. The many services provided by the Center of Concern make a real difference in the quality of life for many in our community and are furnished without regard to age, sex, disability, race, national origin or financial status. If you or someone you know needs assistance, please call the Center of Concern at 847-823-0453 for information or an appointment. Our office is open Monday through Thursday from 9:00 AM to 4:30 PM, Friday from 9:00 AM to 12:00 PM, and weekends and evenings by appointment.

Ruling year info


Executive Director

Mr. John McNabola

Main address

1665 Elk Blvd.

Des Plaines, IL 60016 USA

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NTEE code info

Services to Promote the Independence of Specific Populations (P80)

Other Housing Support Services (L80)

Homeless Services/Centers (P85)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The Center of Concern aims to address community issues related to aging, income, and housing. The agency provides supportive services and interventions to improve the quality of life for homebound older adults, people with disabilities, and others in need.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Housing Services and Homelessness Prevention

Homelessness Prevention: Residents from suburban Cook County receive help with rental, security deposit, utilities, or financial assistance

Senior Housing: Dedicated staff presents older adults and their families with care options, counseling, referrals, and facility information

Rapid Re-Housing/ Transitional: Helps individuals and families who are experiencing homelessness secure safe and affordable housing

Home Sharing: Connects home owners and responsible adults seeking affordable to rent through careful interviews and matching

Population(s) Served
Older adults

Senior Services: The Center of Concern’s experienced case managers and trained volunteers provide quality services to older adults and people with disabilities in suburban Cook County. We offer a variety of programs to help seniors live with dignity and independence.

Services include:
In-Home Support/Case Management Assessment
Telephone Reassurance
Friendly Visiting
Senior ASK
Chore Housekeeping
Senior Companion Program (SCP)
Lunch With Us
Medicare and Health Insurance Counseling
Alzheimer’s Caregivers Support Group
Intergenerational Programs
And more

Population(s) Served
Older adults

Legal Counseling: Professional volunteer attorneys provide general legal assistance and advice

Financial Counseling: Budget and debt counseling with volunteer counselors to assess current financial situations, develop realistic spending plans, establish achievable financial goals, and create a personal plan for success

Income Tax Assistance: Professional volunteer accountants provide income tax preparations services to clients with an annual income below $60,000 from February 1st to April 15th

Employment Counseling: Employment counselors reviews education, skills, interests, and personality of clients to determine and plan for possible career paths

Population(s) Served

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Hours of programing delivered

This metric is no longer tracked.
Totals By Year
Population(s) Served

Older adults, Families, Low-income people

Type of Metric

Output - describing our activities and reach

Direction of Success


Context Notes

Client service hours for all housing, community, and older adult services

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The Center of Concern sets a number of goals to improve the lives of older adults and their family caregivers who are adversely impacted by changes in healthcare, longer life expectancy, and isolation associated with aging. Additionally, the Center of Concern aims to increase access to safe and consistent housing, as well as provide valuable unbiased counseling services to increase independence.

The Center of Concern builds upon existing community partnerships to support program findings and create a stronger awareness of our social services programs. The agency utilizes client and community feedback in addition to qualitative and quantitative assessments to evaluate program success, and adjust service delivery to improve outcomes.

Through ongoing donor initiatives, strategic planning, and community projects, the Center of Concern is always planning to ensure that the agency will be able to continue its important mission. The Center of Concern's goals and objectives are examined prior to each fiscal year in relation to the unmet needs of area residents, services provided by other organizations, and opportunities which can be embraced to further the mission of the agency. A formal budget process follows engaging the staff and the Board of Directors to prepare an accurate projection of monthly income and expense to prepare an effective agency budget for the coming year.

Every year, the Center of Concern strives to improve service delivery by setting strategic goals and objectives to better serve the needs of older adults and others in need. We strengthen existing partnerships and cultivate and develop new ones, as well as adapt programs to be more effective to the community when needed. In the past year, the Center of Concern has expanded many programs and added new services. These accomplishments and new partnerships are growing the Center of Concern's ability to serve an increasing number of clients.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    The Center of Concern serves older adults, people with disabilities, those with low household incomes, and individuals and families experiencing or at risk of homelessness.

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • What significant change resulted from feedback?

    The Center of Concern continuously evaluates service delivery through client feedback. Older adult clients are most vulnerable during the COVID-19 pandemic, though with vaccines being widely available many clients have requested that program delivery resume in-person, so the agency responded by implemented safety guidelines and resuming in-person older adult programs with optional virtual/remote choices.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback



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The people, governance practices, and partners that make the organization tick.


Connect with nonprofit leaders


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Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.


Board of directors
as of 01/19/2023
SOURCE: Self-reported by organization
Board chair

Mrs. Patricia Sheehan

Tom Merlin

Home Helpers of Northeastern Illinois

Rudy Smolka

McDonagh Demolition

George Schelter

Retired/ Trinity Lutheran Church

Hardik Prajapati

Digital Initiatives

Mary Pfeifer Massari

Revenue Cycle Manager

Cathy Thompson

Park Ridge Library

Eric Stenstrom


Janis Eizis

Healthcare Operating Consultant

Jim Radermacher

Science & Arts Academy

Kathy Rolsing

Retired/Park Ridge Public Library

Cathy Thompson

Park Ridge Public Library

Karen Stanton

Chicago Bar

John Pearson

Zurich American Insurance

Patrick Keenan

AbbVie Pharmaceuticals

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 10/21/2020

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

Gender identity


Sexual orientation


No data

Equity strategies

Last updated: 10/21/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.