People's Resource Center

Meeting Our Community's Needs - Neighbor to Neighbor

aka PRC   |   Wheaton, IL   |  www.peoplesrc.org

Mission

People's Resource Center exists to respond to basic human needs, promote dignity and justice, and create a future of hope and opportunity for the residents of DuPage County, Illinois through discovering and sharing personal and community resources.

Ruling year info

1983

Executive Director

Ms. Jenifer Fabian

Main address

201 South Naperville Road

Wheaton, IL 60187 USA

Show more contact info

EIN

36-3157600

NTEE code info

Emergency Assistance (Food, Clothing, Cash) (P60)

Food Banks, Food Pantries (K31)

Housing Expense Reduction Support, Rent Assistance (L82)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

PRC grew out of the efforts of community members who realized their neighbors struggled with hunger. Over the last 20 years, the closing of manufacturing plants and retailers, increase in low-wage jobs, and a high cost of living have all contributed to a staggering 84% rise in the number of low-income individuals living in Chicagoland. In DuPage County alone, more than 150,000 people live at or below 185 percent of the poverty line, the cut-off for most public benefits programs. With one of the highest costs of living in the United States, though, even families who are just above this line suffer financial crises, too. As poverty continues to grow in the suburbs, so does the need for emergency support to prevent families from sliding deeper into poverty. The PRC community exists to meet the needs of neighbors facing hard times and help them to reach their full potential.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Food Pantry

PRC's food pantries offer fresh produce, meats, dairy, bread, canned goods, and household staples to our clients. During each visit, clients are given a cart and encouraged to select the foods which are right for their family, rather than receiving a pre-packed box. Food pantry services are available to all residents of DuPage County. Each client household may receive food twice per month. The amount of food is dependent on family size and special needs. In addition, cooking demonstrations are frequently offered through the PRC food pantries, highlighting inexpensive meals that can be prepared with food available in the pantries.

Population(s) Served

Clients can ‘shop' in PRC's Clothes Closets for free, gently-used, seasonal clothing for men, women and children. Each month, PRC client families receive 5 points per person to use in the Clothes Closet (e.g., a family of 5 would get 25 points.) Clothes typically cost 1 - 2 points. 100% of the clothing distributed is provided through community donations.

Population(s) Served

Emergency financial assistance is available from PRC on a limited basis for qualified clients who are facing special hardships or unexpected needs, such as transportation, utilities, and medical expenses. Trained social services staff and volunteers work to connect clients to assistance from PRC or other area service providers.

Population(s) Served

The Job Assistance program at PRC helps unemployed and underemployed residents of DuPage County find and keep a job. PRC provides workshops and one-on-one job search mentoring. PRC also partners with area employers to connect pre-screened, qualified candidates with employers seeking to hire. Participating clients attend an orientation workshop and make a commitment to follow through on a job search action plan. In the program orientation, held in two half day sessions, clients learn important job search tips and receive information about PRC's job search workshops and Career Resource Center. Clients are connected with a job coach. Job coaches are volunteers trained to help with essential skills such as writing resume and cover letters, completing application forms, improving interview skills, finding job leads, and conducting internet job searches.

Population(s) Served

PRC's Adult Learning and Literacy program offers instruction in English, math, reading skills, GED preparation and citizenship test preparation. Learning occurs in classrooms, small groups, and one-on-one sessions with volunteer tutors. PRC also offers “drop-in” tutoring sessions open to students at any level of learning.

Population(s) Served

The PRC Computer Literacy, Training & Access program provides free classes in computer skills and software, including Intro to Computers, Windows Fundamentals, Word, Excel, PowerPoint, and Microsoft Office Specialist Certification. As a Microsoft Registered Refurbisher, PRC takes donated computers and refurbishes them for distribution to people who need a home computer. The Dr. Fix-It program provides free repairs on home computers for PRC clients. All clients are welcome to drop in and use a computer at one of PRC's locations during open hours listed on the organization's website.

Population(s) Served

PRC offers free art classes for DuPage County residents. Classes include topics such as watercolor painting, pottery, creative writing, photography, and mixed media. Classes are taught by local volunteer artists. Special class sessions are offered for women, families and kids. Kid's Art classes are offered in partnership with local schools and after-school programs around DuPage County. PRC also organizes exhibitions and art sales across DuPage County to provide opportunities for PRC artists to promote their work. PRC's art classes offer clients the opportunity to express themselves in an inclusive and supportive environment, meet new people, and have fun creating art.

Population(s) Served

Where we work

Awards

Gamon Award - Best Non-Profit of the Year 2009

Wheaton Chamber of Commerce

Gamon Award - Best Non-Profit of the Year 2010

Wheaton Chamber of Commerce

Gamon Award - Best Non-Profit of the Year 2011

Wheaton Chamber of Commerce

Gamon Award - Best Non-Profit of the Year 2018

Wheaton Chamber of Commerce

Agency of the Year 2015

United Way of Metropolitan Chicago

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

No target populations selected

Related Program

Food Pantry

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of food boxes distributed

Number of clients participating in educational programs

This metric is no longer tracked.
Totals By Year
Population(s) Served

No target populations selected

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of people benefiting from educational opportunities such as computer training, job search assistance, literacy programs and art classes.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

No target populations selected

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Total number of individuals served across all of our programming

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

In 1975, a group of concerned neighbors asked their friends to bring bags of groceries to a small house in Wheaton to help feed hungry families. That first year, they shared groceries with 125 families; last year, we served more than 8,000. Today, we are a food pantry -- and so much more.

We continue to respond to needs that our community faces through emergency assistance to end and avoid household crises and educational tools that can lift families out of poverty.

Over the next three years, our goals align with a new strategic plan that focuses on four themes: Strengthen Our Foundation; Prepare for Growth; Build our Resources; and Stay True to PRC Roots.

We’ll deepen our understanding of client needs and proactively shape the solutions while leveraging the power and energy of volunteers who deliver all programs.

This coming year, we will continue to assist neighbors struggling to make ends meet through vital services and enriching programs to help stabilize them today and strengthen their futures tomorrow. In order to best meet the community’s needs, we will be conducting an assessment of our facilities to serve more people and expand our IT capacity to improve clients’ transition between programs. We plan to enhance our client-, volunteer-, and employee-listening mechanisms to provide the highest quality services to low-income persons in DuPage County.

Since our humble beginnings in 1975, handing groceries out to neighbors in need from a small house in Wheaton, Illinois, People's Resource Center has grown to become a multi-site, multi-service organization serving nearly 30,000 people each year. All the while, we've remained grounded in grassroots support.

More than 2,600 volunteers carry out our “neighbor to neighbor" model of service, and the majority of our support comes from the donations of caring neighbors in DuPage County. We could not touch as many lives as we do each year without their valuable contributions.

Our latest strategic plan sets forth three main strategies to address and anticipate the issues our neighbors face:

Support People:
- We will help neighbors overcome barriers, including financial literacy, transportation access and senior needs.
- To inspire more neighbors to join in PRC’s mission, we plan to improve and increase outreach and services across DuPage County.

Improve Experience and Environment:
- As the county changes and our programs grow, we must use all of our physical spaces more efficiently, maximize partnerships and
improve our full-service space in Wheaton.
- To improve the PRC experience for guests, volunteers and donors, we will modernize our website and technology systems.

Prepare for Growth:
- To deepen the impact of our work, we will expand partnerships with community, faith and partner groups.
- To engage and energize a new generation of volunteers, we will launch a Junior Board initiative for high school students.

People's Resource Center has built a solid reputation within the community as the agency that evolves to meet the community’s needs head-on and develops programs that are client-focused and flexible.

Because of this approach, we are one of the only human services agencies in the suburbs of Chicago offering a comprehensive array of services for emergency needs and educational and job assistance resources. If we don’t offer a service in one of our locations, we can refer individuals and families to other providers. This model has led to deep relationships with many organizations, businesses, community leaders and more, contributing to our good standing in the area. It’s also earned the trust of struggling households that refer their friends and family to us in times of trouble.

As a volunteer-driven organization, our volunteers deliver our programming and receive support from our staff. This culture has contributed to a strong financial position, showing the community that we use our resources effectively.

We maintain a leadership presence in health and human services initiatives across the county, plugging us into conversations about everything from homeless prevention to health access to food insecurity and more. By holding leadership positions in these initiatives, we get a broader picture of the challenges facing our clients and the solutions needed to alleviate them.

Since our founding in 1975, People’s Resource Center has served tens of thousands of individuals. In the last decade alone, we have distributed 442,266 grocery carts of food to families in need.

In the last five years, PRC successfully opened a permanent, full-service facility in Westmont to better serve residents of DuPage County who face daily transportation challenges; started to enhance the capacity of our data tracking technology; and invested in job roles that provide direct support for client and deepen coordination and across all PRC programs.

We know that transportation, employment and food access are some of the most pressing issues for those we serve. By expanding our partnerships in the community and expanding our food services to reach those who face these challenges, we can adapt to evolving needs—while remaining present for those when they need us most.

Financials

People's Resource Center
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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People's Resource Center

Board of directors
as of 11/5/2019
SOURCE: Self-reported by organization
Board chair

Henry Davis, Jr.

Senior Contract Consultant, BPI group

Term: 2015 - 2018

Sr. Mariette Kalbac, OSF

Wheaton Franciscan Sisters

Kathy O'Malley

Former talk show cohost at WGN Radio; volunteer advocate, CASA DuPage County

Prashant Parikh

Consulting Engineer (director level), Alcatel-Lucent; Founder and Advisor to Indian Cultural Association in ALU

Robert Russo

President, Housing Development Organization

Mary Constantino

Former Assistant State’s Attorney, DuPage County; Board Member, Kott Gerontology Institute

John Wallerius

Consultant, Jones Lang LaSalle

Joel Wilcoxen

Finance and technology consultant, nonprofit sector

Jeff Zidell

Principal, M9 Advisors, LLC

Henry Davis

Former Senior Contract Consultant, BPI group; Society of Human Resources Management

Jack Baldermann

Principal, Westmont High School

Ophelia Barsketis

Senior Portfolio Manager, Northern Trust

Brent Loebig

Partner and Executive Recruiter, Gilman Partners

Erin Keyser Norton

Senior VP and Credit Executive, BMO Harris

Thomas Paulick

Retired HR and Recruitment Executive

Kimberly VanderSchaaf

Vice President, Synchrony Financial Services

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 11/05/2019

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not Transgender (Cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data