Feeding America HQ

Connecting people with food and ending hunger through a nationwide network of food banks.

Chicago, IL   |  www.feedingamerica.org

Mission

Our mission is to advance change in America by ensuring equitable access to nutritious food for all in partnership with food banks, policymakers, supporters, and the communities we serve.

Ruling year info

1990

Chief Executive Officer

Ms. Claire Babineaux-Fontenot

Main address

161 North Clark Street Suite 700

Chicago, IL 60601 USA

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Formerly known as

America's Second Harvest

EIN

36-3673599

NTEE code info

Food Service, Free Food Distribution Programs (K30)

Alliance/Advocacy Organizations (K01)

Disaster Preparedness and Relief Services (M20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Food Procurement

The food procurement program includes supply chain, logistics, and product sourcing services. Supply chain services facilitate the acquisition of food and grocery products for free distribution to Americans in need across the country. (see more in Schedule O of 990)

Population(s) Served
Adults

Member services advance the operations of Network food banks through capability development, consulting, assessment and training. (see Schedule O of 990 for more information)

Population(s) Served
Adults

Our Research and Evaluation team spearheads critical research initiatives to better understand hunger and to continually improve our strategies to end it. We analyze the dynamics at play among the nation's food insecure individuals and families, the patterns surrounding their use of our services, and endeavor to utilize this data to ultimately create better local feeding programs. Additionally, we investigate our own organizational operations as a network, identifying opportunities for continual growth and refinement. (see Schedule O of 990 for more information)

Population(s) Served
Adults

Public Awareness and Education Services advance awareness of and engagement with the issue of hunger through marketing, media relations and other outreach means. We believe the American public has a significant role to play in ending hunger. (See Schedule O of the Federal 990 tax return for additional information)

Population(s) Served
Adults

Where we work

Accreditations

Better Business Bureau Wise Giving Alliance 2016

Charity Navigator 2016

Charity Navigator 2017

Better Business Bureau Wise Giving Alliance 2017

Better Business Bureau Wise Giving Alliance 2018

Better Business Bureau Wise Giving Alliance 2019

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Our mission is to advance change in America by ensuring equitable access to nutritious food for all in partnership with food banks, policymakers, supporters, and the communities we serve. Millions of children and families living in America face hunger and food insecurity every day. Due to the effects of the coronavirus pandemic, more than 42 million people may experience food insecurity, including a potential 13 million children. The pandemic has most impacted families that were already facing hunger or one paycheck away from facing hunger. According to the USDA's latest Household Food Insecurity in the United States report, more than 35 million people in the United States experienced hunger in 2019. Households with children are more likely to experience food insecurity.

  • How is your organization collecting feedback from the people you serve?

    SMS text surveys, Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Feeding America is committed to delivering an equitable and dignified experience to the people we serve. In January, we completed phase one of “Reimagining the Neighbor Experience,” an initiative to develop a multi-year roadmap of solutions to enhance the charitable food experience, in partnership with the people we serve, member food banks and agencies. We used a design-research approach, keeping neighbors’ voices and experiences at the center of this work through in-depth interviews and diary studies, with a focus on communities of color. The research explored our neighbors’ current journeys and experiences with food—both from charitable and other sources—to inspire and inform how the charitable food experience needs to evolve to meet their needs.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Future plans are still being developed but the first phase resulted in a portfolio of prioritized concepts that we will be further co-developing, testing and implementing in partnership with the network. One concept includes embedding benefit enrollment in existing digital neighbor touchpoints like OrderAhead to make seeking charitable food and enrolling in benefits seamless.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people,

  • What challenges does the organization face when collecting feedback?

    We don’t have the right technology to collect and aggregate feedback efficiently, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

Feeding America
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Feeding America

Board of directors
as of 11/1/2021
SOURCE: Self-reported by organization
Board chair

Gary Rodkin

Retired CEO ConAgra Foods

Term: 2019 - 2021

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 04/30/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Black/African American/African
Gender identity
Female

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

No data

Equity strategies

Last updated: 04/30/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.