DUPAGE P A D S INC

aka DuPagePads   |   Wheaton, IL   |  www.dupagepads.org

Mission

The mission of DuPagePads is to end homelessness in DuPage County, Illinois. DuPagePads' solution to ending homelessness is housing coupled with support services and employment opportunities.

Ruling year info

1991

President & CEO

Ms. April Redzic

Main address

601 W. Liberty Dr.

Wheaton, IL 60187 USA

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EIN

36-3675494

NTEE code info

Temporary Shelter For the Homeless (L41)

Temporary Shelter For the Homeless (L41)

Temporary Shelter For the Homeless (L41)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Emergency Temporary (hotel-placed) Housing

Due to the local outbreak of COVID-19, DuPagePads pivoted from providing Interim Housing in congregate shelter settings to instead provide Emergency Temporary (hotel-placed) Housing to protect the health, safety and wellbeing of clients, volunteers and staff.

Hotel-placed clients continue to receive intensive support, weekly deliveries of food and essential supplies and wellness checks conducted as frequent as every 48 hours in order for case managers to continue to assess needs, develop housing plans, assist in accessing eligible entitlements, including critical healthcare, and prevent isolation. In addition, program staff are continuing to refer job-prepared clients to the organization’s Career Employment Solutions program which assists in obtaining employment and developing income.

Since the transition to hotels, DuPagePads has documented an 80% reduction in client mental health incidents and a 75% reduction in physical health-related incidents.

Population(s) Served
Homeless people

Individuals and families experiencing homelessness can obtain comprehensive support services to address the root causes of their homelessness, including ongoing case management, basic needs assistance, transportation and entitlements enrollment assistance, linkages to medical services, coordinated healthcare navigation assistance, substance use treatment and mental health services. DuPagePads also provides a variety of collaborative strategies to assist individuals to obtain and retain employment, including partnering with the College of DuPage to provide GED instruction and with Literacy DuPage to offer literacy classes.

Population(s) Served
Homeless people

The Career Employment Solutions Program assists clients in becoming job-qualified and identifying employment that pays a living wage through resume writing training, teaching job search techniques, connecting clients with social coaches and bolstering interview skills. DuPagePads works with more than 150 local employers to match individuals with careers in their industry of interest and provides intensive support to help sustain employment, including professional apparel, transportation assistance and self-empowerment workshops.

Population(s) Served
Homeless people

DuPagePads provides affordable apartments coupled with supportive services to individuals and families who have been homeless for one year or more and have a documented disability. Case managers assist residents to become productive members of their communities, including providing opportunities for education and employment services. DuPagePads is the largest and most inclusive provider of Permanent Supportive Housing in DuPage County with 127 supportive housing apartment units.

Population(s) Served
Homeless people

Where we work

Accreditations


Since 2009

Awards

4-Star Rating 2014

Charity Navigator

Seal of Excellence 2013

Standards for Excellence Institute (www.standardsforexcellenceinstitute.org)

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Total number of clients experiencing homelessness

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Context Notes

This number represents the unduplicated total number of individuals served in all of DuPagePads' programs. This year was heavily disrupted by COVID-19 and safe transition of shelter model.

Number of people using homeless shelters per week

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people

Related Program

Emergency Temporary (hotel-placed) Housing

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Context Notes

Last year, DuPagePads provided 60,694 nights of shelter and provided 182,082 meals, leading to an average of 1,167 nights spent in shelter per week. Note this year was heavily disrupted by COVID-19.

Number of service recipients who are employed

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people

Related Program

Career Employment Solutions Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The recorded number of clients employed at the time of entry into Interim/Emergency Housing. DuPagePads' Career Employment Solutions program assists 100+ people in obtaining a career each year.

Number of individuals who have obtained stable housing in a year.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Homeless people

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of clients assisted with obtaining permanent housing during the year. Note this year was heavily disrupted by COVID-19.

Number of bed nights (nights spent in shelter)

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth, Families, People with disabilities, Economically disadvantaged people

Related Program

Emergency Temporary (hotel-placed) Housing

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Decreasing

Context Notes

Total number of individual nights of emergency shelter provided during each fiscal year. Note 2020-2021 was heavily disrupted by COVID-19 and transition from congregate shelter to emergency hotels.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

DuPagePads' ultimate goal is to assist participants in obtaining permanent housing. Over 36 years of service, DuPagePads has grown to be the largest and most inclusive provider of comprehensive services to families and individuals who are homeless in DuPage County. As a result of the organization's comprehensive housing and support services, program participants experience improved health and economic sustainability. In addition to improving the wellbeing of the participant, communities become safer and tax payers experience cost savings in major public systems, including medical services and the criminal justice system.

DuPagePads' solution to ending homelessness is housing, coupled with support services and employment opportunties. The organization first addresses the basic need for food and shelter, then provides a wide array of professional services for each individual.

Due to the local outbreak of COVID-19, DuPagePads pivoted from providing Interim Housing in congregate shelter settings to instead provide Emergency Temporary (hotel-placed) Housing to protect the health, safety and wellbeing of clients, volunteers and staff.

Hotel-placed clients continue to receive intensive support, weekly deliveries of food and essential supplies and wellness checks conducted as frequent as every 48 hours in order for case managers to continue to assess needs, develop housing plans, assist in accessing eligible entitlements, including critical healthcare, and prevent isolation. In addition, program staff are continuing to refer job-prepared clients to the organization’s Career Employment Solutions program which assists in obtaining employment and developing income.

DuPagePads' Career Employment Solutions Program focuses on breaking the cycle of homelessness through assisting participants in obtaining financial stability. Last year, this program assisted 75 individuals in obtaining employment. Recognizing the importance of community partners, this program works with more than 150 local employers from a variety of backgrounds and connects clients to resources including self-empowerment workshops, budgeting assistance, job readiness assessments, tutoring and training.

DuPagePads' Supportive Housing Program provides 127 apartments to individuals and families who have been homeless for a year or longer with a documented disability that impedes their ability to obtain housing. Last year, this program served 186 individuals, including 33 children, with 90% of participants having a home for a year or longer.

Recognizing 36 years of service, DuPagePads is a stable organization committed to finding housing solutions for the families and individuals served.

DuPagePads is supported by 56 employees, more than 4,000 volunteers and over 160 congregations, along with civic agencies, businesses, school groups and human service organizations. More than 60 health, legal and social service agencies provide their resources and expertise to assist DuPagePads' participants.

DuPagePads is governed by a 16-member board of directors, drawn from individuals residing or working throughout DuPage County. The organization's programs are overseen by April Redzic, President and CEO, who has more than 20 years of experience in leadership and human service organizations.

DuPagePads has received awards for fiscal responsibility and non-profit managerial best practices. From Charity Navigator, America's premier non-profit evaluator, DuPagePads has received the coveted Four-Star rating. The organization has also received the Standards of Excellence Institute's Seal of Excellence, a voluntary certification program for organizations demonstrating the highest standards of operational and fiscal conduct.

DuPagePads is committed to ending homelessness in DuPage County. Our organization was founded in 1985 after a county-wide need for emergency shelter was identified due to the increasing number of county residents facing homelessness. In our 36 years of service, we have assisted 34,514 people, provided 886,369 nights of shelter and 2,803,349 meals to prevent hunger.

We are the largest and most inclusive provider of shelter, comprehensive services and supportive housing in DuPage County, engaging clients who often have complex needs and multiple barriers which contribute to their housing instability. Our solution to ending homelessness is housing coupled with support services and employment opportunities and we are focused on restoring dignity, hope and housing stability for all we serve.

In Fiscal Year 2021, we assisted 784 individuals experiencing homelessness, including 195 children in 64 families. Our programs provided 60,694 nights of emergency housing to 432 individuals in addition to 182,082 meals to prevent hunger. We are also proud to report that we assisted 190 individuals in transitioning to stable housing of their own.

In light of the ongoing outbreak of COVID-19, we at DuPagePads know it is more critical than ever to ensure that families and individuals experiencing homelessness may practice safe social distancing and have access to a fixed and consistent residence to rest their heads at night.

To this end, DuPagePads is purchasing a 130-unit hotel utilized for the past 23 months to provide Emergency Temporary Housing to families and individuals experiencing homelessness. The hotel will be fully repurposed to serve as an Interim Housing Center to facilitate client access to shelter, meals, safety, case management and intensive support to streamline the pathway to housing stability for those we serve.

At the property, DuPagePads and other community partners will offer centralized support services that are provided at numerous sites across the county. We have observed a 500% increase in the utilization of case support services from hotel-placed clients, demonstrating the immense need for intensive support to secure and sustain stability.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    DuPagePads firmly believes in the importance of continuous learning and has a proven record of implementing responsive programs based on clients’ needs and changing trends in best practices, including its Housing Now program. The Housing Now program rapidly rehouses those in crisis earning an income by providing the first month’s rent and security deposit necessary to move in to an apartment, coupled with case management services to sustain stability. In Fiscal Year 2020, this program served 64 individuals in 23 households. Of these 23 households, 22 have maintained their housing.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

DUPAGE P A D S INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

DUPAGE P A D S INC

Board of directors
as of 02/23/2022
SOURCE: Self-reported by organization
Board chair

Vickie Tabbert

IASA

Kathryn Birkett

Educational Consultant

Christopher Camp

Crowe Horwath LLP

Kathi Moore

Motorola Solutions

Jim Ryan

Jim Ryan & Associates, Inc.

Brendan Sheehy

Gelber Group

Kathryn Birkett

Educational Consultant

Ryan Bird

Byline Bank

Jacinda Adams

PwC

Matt Breslin

Infor

Greg Horejs

CAGE Civil Engineering

David Johnson

Abraxas Group LLC

Kam Kniss

Wheaton Bank & Trust Company N.A.

Chuck Maganelli

American Family Insurance

Suzanne McCoy

Northwestern Medicine

Mary Morrissey

Huck Bouma

Sean Ryan

Retriever Merchant Solutions

Tamara Weir

Indian Prairie School District 204

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/17/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 06/29/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.