Guest House

aka IMD Guest House Foundatio   |   Chicago, IL   |  https://guesthousechicago.org/

Mission

Guest House builds community and healing by providing comfortable, affordable accommodation for patients and their families throughout their treatment.

Ruling year info

1999

Executive Director

Mr. Adam Helman

Main address

1933 W. Polk Street SSR #214

Chicago, IL 60612 USA

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EIN

36-4284387

NTEE code info

Health (General and Financing) (E80)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Lodging & Support for Veterans

Guest House provides no-cost lodging and support services for veterans participating in the Rush University Medical Center Road Home Intensive Outpatient Treatment Program. Veterans enrolled in Road Home receive two weeks of intensive, evidence-based treatment for post-traumatic stress disorder (PTSD) and co-occurring conditions such as military sexual trauma or traumatic brain injury. Guest House's services and accommodations are customized to support the Road Home program by providing lodging and support tailored to meet the needs of military veterans with PTSD. In 2021, Guest House provided 201 military veterans with 2,341 nights of lodging – an increase of 27% over 2020.

Population(s) Served
Veterans
Families

Guest House provides lodging on a sliding-fee scale to patients with a serious illness and their family members. Patients and families stay in one- or two-bedroom apartments, each with a living room, private bath, and full kitchen. Lodging includes internet, cable, laundry facilities, 24-hour security, weekly cleaning service, and access to a Community Room that offers social activities and support programming. Guest House serves patients of all ages, a fact that sets us apart in Chicago. Diagnostically, medical patients/families are diverse. The most common diagnoses/healthcare Guest House's clients face include cancer, solid organ transplant, and neonatal and pediatric intensive care. In 2021, Guest House provided 390 medical guests with 6,619 nights of lodging – an increase of 25% over 2020.

Population(s) Served
People with diseases and illnesses
Economically disadvantaged people

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with diseases and illnesses

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This metric was heavily influenced by the COVID-19 pandemic in 2020 and 2021.

Number of families served in cancer treatment

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with diseases and illnesses

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This metric was heavily influenced by the COVID-19 pandemic in 2020 and 2021.

Average length of stay (in days)

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with diseases and illnesses

Type of Metric

Context - describing the issue we work on

Direction of Success

Holding steady

Number of veterans with PTSD served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of nights of lodging provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with diseases and illnesses

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This metric was heavily influenced by the COVID-19 pandemic in 2020 and 2021.

Dollar amount of lodging subsidies provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with diseases and illnesses

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Providing subsidized medical lodging near Chicago's major hospitals is more than just a service of convenience – it is a service that enables hundreds of patients and families to access life-saving treatment every year. Through our programs, Guest House aims to accomplish the following:

1) Ensure equitable access to advanced healthcare. Guest House's medical lodging increases access to advanced healthcare by reducing the financial burden of medical-related lodging for income-qualified families. One such family came to Chicago while their daughter was receiving treatment for Neimann-Pick. They shared, "We come from modest means, and the cost of traveling here plus the treatment expenses have been staggering. Staying at IMD Guest House made it possible for our daughter to receive world-class care with Dr. Berry-Kravis and for both of us to be here for every treatment."

2) Reduce stress. Serious illness and hospitalization are profoundly distressing life events. Guest House helps patients and families reduce the stress of facing a serious illness by providing social support programming. More than 500 volunteers provide daily meals and opportunities for support and healing, such as counseling, fitness classes, arts and crafts, and faith-based events. While participation in these activities is optional, 80% of guests participate, demonstrating the value these opportunities provide. As one guest shared, "Being able to talk to other parents about what they're going through and sharing information and resources have been blessings to us. We live in a pretty small town, so we were able to find a community here with people who really understand what we're going through."

3) Improve physical and emotional health. Research shows that affordable short-term lodging for patients and families significantly improves health, quality of life, and financial wellness. Ensuring family members can stay close to their loved ones during advanced treatment allows for more family engagement in patients' healthcare experiences, which leads to improved emotional and physical outcomes for family members and patients (Epstein & Street, 2008). Guest House's services are especially impactful for families with a child receiving advanced healthcare. Parents of hospitalized children report better sleep and benefits to the overall family's well-being when they can stay near the hospital where their child is receiving treatment (Franck et al., 2014; 2013). Parents also report keeping families together during a serious illness was critical to their child's recovery (Franck et al., 2013).

Guest House's core strategy is to provide a home away from home for patients receiving hospital-based care and their families. Guest House serves patients receiving treatment at Cook County Hospital, Rush Medical Center, the UChicago Medicine, and UI Health. We also partner with American Cancer Society and Gift-of-Hope Organ & Tissue Donor Network. Patients/families learn of Guest House through referral agents at partner hospitals and healthcare providers. Referral partners work closely with Guest Services Managers to discuss patient/family needs, including length of stay, number of family members, and relevant medical details that help Guest House choose the best available apartment for patients and families. Our standard rate of $72/night is a tremendous value. Yet even that amount is unaffordable for many of the families we serve, who receive subsidized rates based on their incomes. We believe no patient should face an illness alone, and no family should be forced to sleep in their car or a hospital waiting room during such a stressful time. Whether a family can pay the full rate, a discounted amount, or nothing at all, all patients and families are welcomed into a community of empathy and care.

Guest House's operations and programming are sustained through a diverse set of revenue streams. Under the guidance of the Director of Development, Guest House executes an annual fundraising plan that consists of individual giving, grants, corporate contributions, and events. Guest House also ensures financial sustainability through partnerships with Rush, Stroger, University of Illinois, University of Chicago, and Gift of Hope. Our partners recognize the critical role Guest House plays in ensuring equitable healthcare access and are able to provide financial subsidies to support a portion of our programming.

Guest House also works diligently to allocate resources and monitor expenses so that we can subsidize lodging as much as possible. Guest House occupies the first four floors of a single student residency building at the University of Illinois at Chicago (UIC). The housing location and rental agreement with UIC enable Guest House to receive security and facility support, allowing us to keep costs low.

Guest House’s multi-disciplinary staff play a key role in ensuring we meet our organizational and programmatic goals. Nine staff work collaboratively to sustain operations and attend to guests' needs. Staff members are supported by a 24-member Board of Directors and more than 500 volunteers, whose efforts are coordinated by Guest House's Volunteer Manager. Guest House is also supported by more than 200 referral partners at local hospitals who help families coordinate their stay.

Guest House was founded in 1999 in partnership with Rush University Medical Center, John H. Stroger Hospital of Cook County, and University of Illinois Hospital and Health Sciences System. In 2005, Guest House began providing affordable lodging to families of patients, starting with the parents of a baby born at 26 weeks who was treated in the neonatal intensive care unit (NICU). Since then, NICU and other pediatric patients and their families have been a core service population, along with cancer patients, organ transplant recipients, and military veterans. In 2011, Guest House expanded into the first four floors of a student residence building on University of Illinois at Chicago's campus, which allowed us to increase our capacity to 47 lodging units. Guest House partnered with Editha House Foundation one year later, ensuring patients receiving care at any Chicago-area hospital can stay at Guest House. Guest House began providing lodging for the Road Home Program at the Center for Veterans & Their Families at Rush University Medical Center in 2016. Our continued growth and partnership development have allowed Guest House to provide more than 77,000 nights of lodging to 5,000+ patients and families from all over the world. Recent achievements include:

Ensuring equitable access to advanced healthcare: Over our 22-year history, Guest House has issued more than $3M in room rent discounts. As of 2021, nearly 70% of guests receive room rent assistance based on their household income.

Service Throughout the COVID-19 Pandemic: The patients we serve required life-saving medical care during the pandemic—and Guest House was open for them and their families. Guest House also extended stays for patients/families unable to return home when stay-at-home orders went into effect and contributed actively to Chicago's COVID-19 response by providing 1,700+ nights of free housing to 45 front-line medical staff from Rush and UI Health.

Ongoing Recognition of Quality: The results of Guest House's exit survey show consistently high levels of satisfaction, with more than 90% of guests reporting they were "satisfied" or "very satisfied" with the Guest House experience.

Guest House will continue to focus on expanding and enhancing our affordable, short-term lodging service for patients and families. One way we will do this is by continuously improving accessibility through projects such as converting tub/shower combinations to barrier-free showers with grip rails. These projects will improve facility accessibility and thus better meet the needs of patients/families with mobility limitations. Guest House also seeks to build partnerships with additional healthcare organizations, including those that emphasize physical rehabilitation for victims of traumatic injury, stroke, and other illnesses that impact mobility. Finally, Guest House is working to improve wireless service connectivity to support greater access to telemedicine and videoconferencing for guests.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Guest House provides services for patients of all ages and their families who are seeking advanced, hospital-based care in Chicago's Illinois Medical District.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.),

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

Financials

Guest House
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Guest House

Board of directors
as of 08/30/2022
SOURCE: Self-reported by organization
Board chair

Anthony Spangenberg

Savant Wealth Management

Jarold Anderson

Retired

David Cades

Exponent

Charles Gavzer

Hostmark Hospitality Group

Jodi Portnoy

Blue Cross Blue Shield

Jane Reich

Rush University Medical Center

Mary Sabatnio

Wiedner & McAuliffe

Lisa Saul

Forde Law Offices

Paul Smith

Crowe LLC

Gail Straus

GKS Consulting

Peter Tyor

League of Women Voters

Stephen Ross

AMLI

Kanasha Herbert

Locke Lord LLP

Eric Kwok

Best Food Services

Matt Manning

Busey Bank

Joe Moore

Joe Moore Strategies, LLC

Rani Morrison

UI Health

Brenda Ranchino

Horizon Therapeutics

Anthony Scott

Wintrust Bank

Katie Seeman

Mesirow Financial

Cathy Starmann

Stroger Hospital Auxiliary

Denise Szalko

Rush University Medical Center

Sarah Wunder

JPMorgan Chase

Yicheng (Ethan) Xin

PwC

Organizational demographics

SOURCE: Self-reported; last updated 4/28/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data