AMERICAN FRIENDS OF JORDAN RIVER VILLAGE FOUNDATION

Who are the people you serve with your mission?

Friends and supporters of AFJRV are a diverse group of individuals and intuitions that believe in the healing power of camp. They are interested in supporting sick children to have a lasting impact on themselves, their families, and their communities in Israel.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Suggestion box/email,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To strengthen relationships with the people we serve,

What significant change resulted from feedback?

As a result of the Covid-19 Pandemic, we had to be mindful of the stress on the external community and our friends. We continued to fundraise while also focusing on building our strategic capacity for when the pandemic concluded. This allowed us to focus on areas we needed to strengthen, focus on story telling, and leadership development.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

Ask for feedback has enabled us to be more responsive with our messaging. It has also connected us with people who want to be leaders in the organization.

Which of the following feedback practices does your organization routinely carry out?

We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently,