GOLD2021

CITY SERVE OF THE TRI-VALLEY

People Serving People

aka CityServe of the Tri-Valley   |   Pleasanton, CA   |  www.cityservecares.org

Mission

CityServe exists to mobilize mercy in the Tri-Valley by: Caring for people in crisis Coordinating resources and volunteers between the faith-based community, non-profits, schools, businesses, and government agencies Connecting volunteers in the local church and community to the non-profits in our Tri-Valley

Notes from the nonprofit

CityServe’s mission is to serve people in the Tri-Valley by caring for people in crisis, coordinating resources between the faith-based community, nonprofits, schools, businesses, and government agencies, and connecting volunteers in the local church and community to the non-profits in the Tri-Valley. Our blueprint for change is to rescue the needy from homelessness or other crisis situations and walk with the toward stable housing/household environment and so that they can become self-sufficient. We are the only Tri-Valley agency that addresses helping families and others in need via comprehensive care coordination, not just assistance with one need. As Becky Hopkins, Assistant to the Pleasanton City Manager has stated, our services are particularly valued because we “help our clients from start to finish”.

Ruling year info

2013

CEO

Christine Beitsch-Bahmani

Main address

P.O. Box 1613

Pleasanton, CA 94566 USA

Show more contact info

EIN

37-1735822

NTEE code info

Personal Social Services (P50)

Human Services - Multipurpose and Other N.E.C. (P99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2020, 2019 and 2018.
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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Care Coordination

The foundation of our care model is to bring the “human” into the human services. The care and compassion we offer through our volunteer base and team of care coordinators is the reason the three cities have asked us to step into the gap to help others connect all the dots. Our goal is to continue emanating compassion as we walk alongside people in need while they move towards stability and sustainability.

The care model motivates clients to access services available to them, learn about resources specific to their situation and participate in crafting a sustainability plan that is achievable and fulfilling.

Everyone has a story and it doesn’t matter if you need help in one category or all of them, we are here to help you find the resources you need!

Our team of care coordinators uses a model we call the “care wheel” to assess and individuals basic needs, emotional health and well-being, community, connections, physical health, vocational/educational and financial health.

Population(s) Served
Families
Homeless people
At-risk youth
Single parents
Low-income people

Emergency short-term housing is provided to individuals and families at local, low-cost hotels/motels.

Population(s) Served
Adults
Homeless people

We connect local volunteer to human service needs at our local non-profits, school and communities. We interact with the non-profits consistently to understand these needs. We receive calls from individuals and companies in the Tri-Valley to identify volunteer opportunities.

Population(s) Served
Adults
Children and youth
At-risk youth
Homeless people
Low-income people

Urgent support for extremely low to no income residents including transportation, food, clothing, phone, vital documents, job and shelter navigation and other necessities.

Population(s) Served
Families
Low-income people
Homeless people
At-risk youth

Where we work

Awards

Excellence in Service 2018

Pleasanton Chamber of Commerce

Videos

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of coalition meetings

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Each year we facilitate 11-13 community meetings, providing cities, churches, non-profits,school districts, businesses & general community members a platform to connect solutions & volunteers to needs

Number of referrals to resources offered

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

We are a hub for resource referral for the needy in the Tri-Valley. Through direct calls to our office, our website, our monthly newsletter, and our general community network many are served daily.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Our largest client referral sources are the 3 local school districts & our network of non-profits. We are recognized by school & city staff to be the most effective non-profit at serving general need

Total number of volunteer hours contributed to the organization

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults

Related Program

Volunteer Coordination

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Over the last 8 years we have grown into a major resource for information re: local volunteer human service opportunities. We are contacted by local businesses for group matching to volunteer needs.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

(use 6/20 Core Team meeting as input)
Our Goals will be to:
Example:

Increase our direct aid to clients by XX% over X years
Increase our volunteer hours by XX% over X years
Increase our referrals to local non-profits by XX% over X years

Use input from 6/20 Core Team meeting

CityServe Staff and Board will focus on the following efforts to accomplish the above GOALS:

Use notes from Core Team meeting on 6/20 to identify capabilities that can be used to accomplished the STRATEGIES listed above.

TBD

Should we get the BOARD to develop/input/align to this section?

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.

  • Who are the people you serve with your mission?

    Low to no income individuals and families in crisis.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Case management notes, Community meetings/Town halls,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Follow-up in a timely manner. We crafted a custom database to collect very detailed communications and accountability so no one falls through the cracks.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    The people we serve tell us they find data collection burdensome, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

CITY SERVE OF THE TRI-VALLEY
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

CITY SERVE OF THE TRI-VALLEY

Board of directors
as of 10/25/2021
SOURCE: Self-reported by organization
Board co-chair

Roger Valci

Chairman and Co-Founder


Board co-chair

Mark Williams

Business Consultant

Mark Williams

Business Consultant

Terri Molano

Outreach/Community Advocate

David Co

Treasurer, Controller Owner Maaco Collision and Repair

Bill Adams

Secretary, Owner Adams Autoworx

Chris Coli

Lead Pastor - Crosswinds Church

Tim Sbranti

Chabot-Las Positas College Board Trustee

Lisa Ludden

Child Welfare Worker ll, Alameda County Children and Family Services Department

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 10/25/2021
info Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 10/25/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.