Hegira Health, Inc.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Constituent (client or resident, etc.) advisory committees,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

What significant change resulted from feedback?

A recent survey of behavioral health leaders in our community demonstrated a need to improve our organizational communication and branding. We have increased the amount of information available about our organization and strengthened our brand. We have also increased the frequency of posting on social media.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

Which of the following feedback practices does your organization routinely carry out?

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,