WILLIAM BONIFAS FINE ARTS CENTER INC

Who are the people you serve with your mission?

Our mission is to "...enchance and inspire the cultural and creative life of the community" and our vision is "every community member is touched by the arts". Following our mission and vision, we endevour to servce every demographic in our community. The people we serve include: local and regional artists students from k - 12 from 7 school districts, families with preschool age children, young adults - college students and working, senior citizens, assisted living communities veterans, Native Americans (local tribal community - kids and adults) handicapped individuals and community groups working adults

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Paper surveys, Suggestion box/email, social media feedback,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

We have adjusted our Culinary programs from demonstrations to hands on. We are bringing back the summer arts camp format instead of just series of summer arts classes. We have incorporated exhibits demonstrating the work of artists with mental illness and mental and social disability in our annual exhibit line up. We have introduced "Studio" format in our fundamental arts programs, including painting and pottery.

With whom is the organization sharing feedback?

Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

Staff has generated ideas for incorporating community suggestions or fixing issues with our programming. Our community partners work with us to improve and develope programming addressing the needs and suggestions of the community members. As a result of all of those actions, the people we serve receive access to activities and programs they are seeking and our programming becomes ever more inclusive and diverse.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,