Healthcare Hospitality Network

Helping homes that help and heal.

aka Homes That Help and Heal   |   Rapid City, SD   |  http://www.hhnetwork.org

Mission

The mission of the Healthcare Hospitality Network is to support homes that help and heal to be more effective in their services to their patients and families. HHN is a nationwide network of unique, nonprofit organizations that provide lodging and support services to patients, families and their loved ones who are receiving medical treatment far from their home communities.

Ruling year info

1986

Executive Director

Ms. Melissa Thompson

Board Chair

Sean Meyerhoffer

Main address

22640 Hazel Lane

Rapid City, SD 57702 USA

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Formerly known as

National Association of Hospital Hospitality Houses, Inc.

EIN

38-2693343

NTEE code info

Professional Societies & Associations (E03)

Other Housing Support Services (L80)

Health Support Services (E60)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Member Support & Advocacy

Healthcare Hospitality Network (HHN) is a central connecting organization for the national member community of healthcare hospitality houses and affiliates, whose primary mission is to provide affordable, clean, and compassionate lodging for patients and their caregivers traveling away from home for medical care. By providing access to support, resources and shared best practices, advocacy, and education, HHN members are better equipped to provide warm, caring support and meet the unique needs for over a quarter of a million patients and caregivers each year.
Our membership program focuses on providing assistance to members for the improvement of their operational, fund development and public awareness efforts. Visit any HHN member/house and you recognize immediately that it has the style and atmosphere of a special place in which patients and/or caregivers can relax and feel at home and supported, yet each operates with skill and compassion. With lean budgets and staff structures, access to the strong network of similar organizations enables the members to share best practices and resources to identify opportunities for improvement. HHN is the connector and resource center for the members to have a one-stop place for resources, training, information, and collaboration, allowing members to focus on their missions.

Population(s) Served
Age groups
Health

Where we work

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    We provide connection, training, and advocacy for our members who are organizations that provide lodging for patients and/or their caregivers that are traveling away from their homes for life saving medical care. This includes organizations like Ronald McDonald House and over a hundred other independent nonprofit houses. HHN is the only association that provides a space for organizations with this very special mission to connect and share best practices.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Community meetings/Town halls,

  • How is your organization using feedback from the people you serve?

    To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We are adding a monthly open forum that will allow a time for members to connect virtually and share questions, concerns, and good news about what is happening in their homes. The membership requested more opportunities to connect and engage with each other. We are also updating our website to provide a more engaging and informative space for our members to connect and learn.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders,

  • How has asking for feedback from the people you serve changed your relationship?

    It gives our members the opportunity to help direct the programs and activity of the association. It allows them an opportunity to be heard and for our organization to understand what is most important to the people we serve.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Healthcare Hospitality Network
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Healthcare Hospitality Network

Board of directors
as of 2/11/2022
SOURCE: Self-reported by organization
Board co-chair

Sean Meyerhoffer

Brent's PLace

Term: 2021 - 2022


Board co-chair

Neil Chace

Trivers

Term: 2021 - 2021

Nancy Mader

Ronald McDonald House of Chapel Hill

Janice Ross

SEC Family House UNC

Jan Weinstock

Gift of Life Transplant House

Joel Ettinger

Family House, Inc

Cynthia Baptista

Grace Guest House

Karen Banks

Family House, Inc

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 11/10/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

The organization's co-leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data