Healthcare Hospitality Network
Helping homes that help and heal.
Mission
The mission of the Healthcare Hospitality Network is to support homes that help and heal to be more effective in their services to their patients and families. HHN is a nationwide network of unique, nonprofit organizations that provide lodging and support services to patients, families and their loved ones who are receiving medical treatment far from their home communities.
Ruling year
1986
Executive Director
Ms. Melissa Thompson
Board Chair
Sean Meyerhoffer
Main address
22640 Hazel Lane
Rapid City, SD 57702 USA
Formerly known as
National Association of Hospital Hospitality Houses, Inc.
EIN
38-2693343
NTEE code
Professional Societies & Associations (E03)
Other Housing Support Services (L80)
Health Support Services (E60)
IRS filing requirement
This organization is required to file an IRS Form 990 or 990-EZ.
Sign in or create an account to view Form(s) 990 for 2022, 2021 and 2020.
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Communication
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Member Support & Advocacy
Healthcare Hospitality Network (HHN) is a central connecting organization for the national member community of healthcare hospitality houses and affiliates, whose primary mission is to provide affordable, clean, and compassionate lodging for patients and their caregivers traveling away from home for medical care. By providing access to support, resources and shared best practices, advocacy, and education, HHN members are better equipped to provide warm, caring support and meet the unique needs for over a quarter of a million patients and caregivers each year.
Our membership program focuses on providing assistance to members for the improvement of their operational, fund development and public awareness efforts. Visit any HHN member/house and you recognize immediately that it has the style and atmosphere of a special place in which patients and/or caregivers can relax and feel at home and supported, yet each operates with skill and compassion. With lean budgets and staff structures, access to the strong network of similar organizations enables the members to share best practices and resources to identify opportunities for improvement. HHN is the connector and resource center for the members to have a one-stop place for resources, training, information, and collaboration, allowing members to focus on their missions.
Where we work
Photos
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Healthcare Hospitality Network
Board of directorsas of 02/11/2022
Sean Meyerhoffer
Brent's PLace
Term: 2021 - 2022
Neil Chace
Trivers
Term: 2021 - 2021
Nancy Mader
Ronald McDonald House of Chapel Hill
Janice Ross
SEC Family House UNC
Jan Weinstock
Gift of Life Transplant House
Joel Ettinger
Family House, Inc
Cynthia Baptista
Grace Guest House
Karen Banks
Family House, Inc
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
The organization's co-leader identifies as:
Race & ethnicity
No data
Gender identity
No data
Transgender Identity
No data
Sexual orientation
No data
Disability
No data
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