CHERRY STREET SERVICES INC

aka Cherry Health   |   Grand Rapids, MI   |  www.cherryhealth.org

Mission

CHERRY STREET SERVICES, INC IMPROVES THE HEALTH AND WELLNESS OF INDIVIDUALS BY PROVIDING COMPREHENSIVE PRIMARY AND BEHAVIORAL HEALTH CARE, WHILE ENCOURAGING ACCESS BY THOSE WHO ARE UNDERSERVED

Ruling year info

1989

Executive Director and CEO

Mr. Chris Shea

President and CEO

Mr. Mike Reagan

Main address

100 Cherry Street SE

Grand Rapids, MI 49503 USA

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Formerly known as

Cherry Street Health Services

EIN

38-2853534

NTEE code info

Ambulatory Health Center, Community Clinic (E32)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Healthcare Services

Cherry Street Health Services is a nonprofit, comprehensive primary health care provider based in Grand Rapids and serving Kent, Montcalm and Wayne counties. Cherry Street Health Services (CSHS) provides family/internal medicine, pediatrics, women’s health, dental, vision, pharmacy, intensive and family counseling, behavioral health services, integrated care for individuals with co-occurring chronic health conditions, wellness and prevention, community re-entry services, and a traveling school health program that reaches 70 schools. CSHS provides services to approximately 65,000 individuals a year at twenty locations. CSHS accepts most insurance, including Medicaid and Medicare, and also provides a sliding fee scale based on income for those who are uninsured. As a Federally Qualified Health Center, no patient is turned away due to an inability to pay for services. Cherry Street Health Services’ primary focus is to provide quality care to those who cannot access health care through other providers and need a health care home.

Population(s) Served

Where we work

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Accreditations

Accreditation Association for Ambulatory Health Care (AAAHC) 2012

CARF 2013

Awards

Best New Construction Awarded to Heart of the City Healthcare Facility 2011

Neighborhood Business Alliance and Neighborhood Ventures

Greatest Growth Award 2011

Heart of West Michigan United Way

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Cherry Street Health Services' goal is to be a leader among community health centers, both in Michigan and nationally, providing exceptional service to all of its patient groups with measurable outcome improvements. Cherry Street Health Services’ vision for tomorrow’s healthcare delivery system is that area residents are aware of the preventive and fully integrated primary healthcare services available at CSHS and are able to fully access these services and their necessary social supports. This results in improved health outcomes and the ability to control and improve their lives.

As part of the Cherry Street Health Services Strategic Plan, we are focused on three “Triple Aim” organizational and measurable strategy areas: 1) Improved Patient Experience, 2) Improved Population Health, and 3) Reduced Per Capita Costs.

-Improved patient experience’ strategies includes system wide integration among and between services, improvements in patient hospitality, use of health coaches/patient navigators, improvements in patient satisfaction, demonstrated improvements in quality and clinical outcomes, and development of disease management strategies.

- Improved population health strategies include expanded service areas, enhanced outreach efforts, and additional services and delivery methods.

- Reduced per Capita Costs’ strategies include reliance on technology, efficient work environment, procedure protocols, improvements in productivity, maximized usage of facilities, pursuit of philanthropic contributions, capitalizing on grant opportunities, and collaborative relationships.

Enhancing sysytems and streamlining operations is essential to service expansion and improved health outcomes.

Cherry Street Health Services (CSHS) has been awarded numerous competitive national grants (program and research) for advanced work in the reduction of health disparities, improving chronic illness outcomes, smoking cessation, and translating pediatric asthma research findings into effective front line delivery. Partners in these efforts have included but are not limited to National Institutes of Mental Health, Harvard Medical School, Massachusetts General Hospital, George Washington University, Altarum Institute, W.K. Kellogg Foundation, and General Electric Foundation. CSHS was highlighted in a 2012 USA Today/Kaiser Health News report as outperforming national averages in five of six areas of quality of care measures in an analysis of primary care providers. These various organizations have found Cherry Street Health Services to be a highly capable organization with noteable measurable outcomes. We will continue to perform at this high level of professionalism.

Cherry Street Health Services' ongoing goals of continued quality improvement include but are not limited to the following areas:

*Improved clinical outcomes and disease management strategies. We will put an increased level of resources towards clinical program planning and staff training.

*Patient satisfaction and hospitality is another major focus in program improvement. In addition to patient surveys, this requires further data analysis.

*Data, reports, feedback, and staff actions should be aligned from site to site and program to program. This requires updating of IT reports, as well as training staff at all levels.

*Cherry Street Health Services requires more staff to provide greater access due to significant increases in health insurance eligibility.

Financials

CHERRY STREET SERVICES INC
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Operations

The people, governance practices, and partners that make the organization tick.

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CHERRY STREET SERVICES INC

Board of directors
as of 8/26/2016
SOURCE: Self-reported by organization
Board co-chair

Ms. Carolyn Avery

Our Hope


Board co-chair

Mr. David Smith

The Employers' Association

Allen TenHoor Retired Corporate Executive

Ziyadah Shakir Family Independence Manager

Department of Human Services

Paul Clodfelder Retired Physician

Patricia Agosto Activist

Scott Alfree Attorney

Varnum LLP

Jan English Retired Communications Manager

Russ Kinyon Project Manager

Kuntzsch Business Services

Kimberly Lavender Case Manager

Ionia County Community Mental Health

Maggie McGuinness

Horrocks Market

Serena Norris Compliance

Casair, Inc.

Hal Overly Self-employed

Rachael Plumley Volunteer

Oscar Sanchez-Hernandez Volunteer

Pamela Seales Educator

Grand Rapids Public Schools

Richard Stevens Executive Director

Association for the Blind and Visually Impaired

Daniel Strube Volunteer

Marshall Suttles Retired

Allison Swets Homemaker

Angela Vander Hulst Partner

Gibralter Consulting

Amanda Villa Workforce Development Specialist

Telamon Corporation

Jenna Wood Volunteer

Michael Wood

Retired Health Care Administrator