HOLLAND SYMPHONY ORCHESTRA INC

aka HSO   |   Holland, MI   |  www.hollandsymphony.org

Mission

The Holland Symphony Orchestra is committed to engaging people in music to enrich the cultural life of the community. To that end, Holland Symphony Orchestra seeks to meet the following goals: 1)Create varied, quality symphonic concerts to entertain and inspire; 2)Provide educational programs to promote a lifelong interest in music; 3)Encourage the musical education of area youth; 4) Expand community collaborations and respond to community needs; 5) Increase audience and patron participation; 6) Assure responsible stewardship of financial and human resources.

Notes from the nonprofit

As we approach our 30th Anniversary in 2019-20, Holland Symphony is at a crossroads in so many respects. We have grown to the point where our systems could use more sophistication: databases, ticketing, staff. Yet we are a semi-professional symphony where our musicians have day jobs and we are closely related to community with most musicians coming from our local area. The audience loves the organization with our main stage concerts selling out. Again, do we have two performances for some or all of our concerts? How do we balance resources: financial, staff, artistic with the reality of a smaller metropolitan area with many other arts organizations? We have a 30th Anniversary Committee in place to work on these issues, planning a celebration, raising funds to increase stipends for orchestra members and trying to balance our concerts with the interests of our community.

Ruling year info

1991

Principal Officer

Ms. Kay Walvoord

Main address

PO Box 2685 96 W. 15th Street, Suite 201

Holland, MI 49422 USA

Show more contact info

Formerly known as

Holland Chamber Orchestra

EIN

38-2953082

NTEE code info

Symphony Orchestras (A69)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Our organization is working to address the balance of our new and smaller size venue with increasing costs of doing business in a smaller city where ticket prices are low and aging audience/larger donors are diminishing. We are at the cusp of balancing growth with size of staff and budget. HSO has a very loyal audience/donor base and thus strong support. Especially in this pandemic, HSO has remained in a strong financial position although building back to a balanced budget next year as we return to live concerts will probably be more of a challenge than this past year has been.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Concerts: Classical, Family, Holiday & Pops

Holland Symphony Orchestra reaches an audience of over 8700 people and provides 3 classical concerts, 1 chamber orchestra concert, 2 summer pops concerts, a Family Concert, two Holiday concerts and two Carnegie Hall Link Up Concerts.   HSO sponsors three youth orchestras:  Holland Area Youth Orchestra, auditioned high school full orchestra, Holland Area Concert Strings, auditioned mid level string orchestra, and Holland Area Junior Strings, non-auditioned beginning string orchestra.  HSO also provides a variety of educational programs for all ages which are listed on the HSO website: www.hollandsymphony.org.

Population(s) Served
Adults
Children and youth

Holland Symphony Youth Orchestras is comprised of three orchestras:  Holland Area Youth Orchestra, an auditioned high school full orchestra, Holland Area Concert Strings, an auditioned mid level string orchestra, and Holland Area Junior Strings, a non-auditioned beginning string orchestra.

Population(s) Served
Children and youth
Parents

String orchestra for senior musicians many who desire to get back to playing their instruments again.

Population(s) Served
Seniors
Adults

Where we work

Accreditations

Better Business Bureau Wise Giving Alliance 2013

Awards

Arts Education in American Communities 2012

National Endowment for the Arts

Arts Education in American Communities 2013

National Endowment for the Arts

Grant 2012-2013 2012

Michigan Council for Arts & Cultural Affairs

Grant 2013 2013

Michigan Council for Arts & Cultural Affairs

Grant 2014 2014

Michigan Council for Arts & Cultural Affairs

Grant 2017 2017

Michigan Council for Arts & Cultural Affairs

Grant 2018 2018

Michigan Council for Arts & Cultural Affairs

3-year Grant for Link Up 2019

Community Foundation of Holland/Zeeland Area

Affiliations & memberships

American Symphony Orchestra League 1990

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Total number of performances

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

Concerts: Classical, Family, Holiday & Pops

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Performances for the Holland Symphony and Holland Symphony Youth Orchestras may vary from year to year when double concerts are scheduled for large works.

Total number of free performances given

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

Concerts: Classical, Family, Holiday & Pops

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Holland Symphony Orchestra presents a FREE Community Concert in the core City of Holland at Kollen Park each summer in August for core city residents, cultural tourists and summer residents.

Average dollar price for performance tickets

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

Concerts: Classical, Family, Holiday & Pops

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Average prices vary for HSO from $5 Student tickets to $22 adult tickets. Youth tickets are $5 Students and $10 adults.

Total number of off-site performances held

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

Concerts: Classical, Family, Holiday & Pops

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Our numbers include two videoed youth orchestra concerts as well as two videoed concerts of the Holland Symphony. These four concerts were recorded and donated to our audience members.

Total number of paid seats filled for performances

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

Concerts: Classical, Family, Holiday & Pops

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

In the 2019-20 end of season, all concerts were cancelled due to Covid 19 Stay at Home orders of Michigan. Video concerts were sent to audience ticket holders/donors and parents.

Total number of free seats filled for performances

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

Concerts: Classical, Family, Holiday & Pops

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

No free seats at regular performances. Free concert had 1500 in attendance.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Holland Symphony seeks to impact the greater Holland community by engaging the entire community with: 1) a variety of orchestral concerts, 2) educational opportunities for the communities we serve through the three youth orchestras as well as many other workshops, lectures, printed materials and chamber music, 3) advocacy for the arts through outreach performances, lectures, and collaborations with many different groups. The Carnegie Hall Link Up program has been a successful new initiative for the orchestra. Almost 1500 4th graders from local schools are enrolled in our first year and almost 1900 for the second year!

Goals for the next 3-5 years include: 1) long range artistic planning which drives the administrative planning, 2) civic engagement and education with the community we serve 3) focus and creative thinking to maintain and sustain organizational growth.

The Holland Symphony Strategic Plan is updated annually by all teams. Following this process the Executive Committee reviews the work of the teams, follows through on goals and strategies not met and sets the annual goals of the organization presented to the Board of Directors. This process has worked well for years past and keeps the goals and strategies current and fresh. It also has an evaluative conclusion to the year's work. The July Board meeting is annually devoted to strategic thinking and planning.

The current staff, board, and musicians are stable. The organization is on firm financial footing with financial reserves of 50%. The working board is diverse and engaged. The organization is very involved in the community, has many partnerships on a regular basis (see the annual report), has a strong youth orchestra system, and is constantly seeking new and better methods of doing business within the budgetary framework of the organization. It is my feeling that we are positioned well for the future. HSO has moved its office to an diverse building of non-profits with double the space and a dedicated rehearsal room for our educational programs. Financial reserves enable the organization to risk adding new programs such as Link Up Concerts through Carnegie Hall.

We have continued to end our fiscal year with a positive balance in spite of the pandemic which all of us have been dealt with. Artistically, the orchestra has grown in the breadth of its repertoire by adding works of underrepresented composers. Our artistic process guides the rest of the organization as all teams and the board study how best to be vibrant as an orchestra to our community. Money, staff, and depth of the interest in a small city limit how rapidly some of the goals can be achieved. This is a slow and steady process.

My goal as CEO has been to maintain a stable organization as we have struggled with the pandemic and the postponement of almost all of our season concerts. We were able to video two concerts, one in the fall one in the spring which we sent free of charge to our season ticket holders and donors. We have been successful in completing and pivoting in many areas as the lack of in person audiences has kept the orchestra from live performances. HSO plans to resume live performances in July 2021.

Carnegie Hall Link Up program has been added with two fully subscribed concerts planned FREE to 4th grade students in local schools. A new updated website has been launched.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Holland Symphony Orchestra serves the entire community as directed by the State of Michigan which incorporates our organization.

  • How is your organization collecting feedback from the people you serve?

    SMS text surveys, Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Community meetings/Town halls, Suggestion box/email, Personal phone calls, social media,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, Social media, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    As a result of dealing with the Covid 19 pandemic and all of the issues of postponing our regular season of concerts and events, HSO called, by phone, each and every ticket holder and donor for whom we had viable phone numbers. 96% of people rolled over their subscriptions or donated the cost of their tickets to HSO. Only 4% asked for a refund.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders,

  • How has asking for feedback from the people you serve changed your relationship?

    By being communicative and responsive, the community of Holland has been very generous and encouraging to board and staff members as well as musicians. We have concluded the season year in a positive financial situation and look forward to returning to live concerts in a few months. Relationships have been solidified and people have remained very loyal to te orchestra.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    We don’t have the right technology to collect and aggregate feedback efficiently, Staffing, costs and technology are barriers to communication.,

Financials

HOLLAND SYMPHONY ORCHESTRA INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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HOLLAND SYMPHONY ORCHESTRA INC

Board of directors
as of 4/29/2021
SOURCE: Self-reported by organization
Board co-chair

Ms. Jean Olney


Board co-chair

Ms. Ann Query

Holland Symphony Orchestra

Term: 2021 - 2022

Johannes Mueller-Stosch

Music Director of HSO, Director of Orchestras California State Univ Longbeach

Kay Walvoord

Non-profit Executive Director

Marcia Westrate

Retired Nurse

Tim Dyk

CPA Retired, Johnson Controls, Holland

Susan Formsma

HSO Musician

Jean Olney

Retired Teacher & School Board President

Ann Query

Holland Zeeland Comm. Fdn. retired Dir. of Dev., Board of Zeeland Public Works

Cathy Bekken

Personal Banking West MI. Community Bank

Ruth Crouch

Board Black River Pub. School, Fundraiser

Juanita Bocanegra

Asst. Prosecuting Attorney Ottawa Co., 58th District Judge

Marilyn Schmidt

Nurse, Admin. Retired small business owner

Greg Bassett

Hope College Prof., Princpal Horn in HSO

Sarah Bast

Pianist in HSO, private music teacher

Don Cowie

CPA. Retired Financial management career in midsize manufacturing companies, CFO.

Jan Dalman

Retired educator, Asst. Supt of Holland Public Schools

Marcia Forsman

Educator, busy volunteer

Tara Leonard

VP Global Marketing Herman Miller Corp.

Shandra Martinez

Managing Editor of Lakeshore West Mi. reporter for GR Press/MLive

Barb McNally

Manager of an investment office

Rayetta Perez

HR Coordinator for Western Seminary

Kerrissa Silverthorne

Principal bassoon of HSO, educator, conductor

Paul TenElshof

Manager of Meijer Deli operations

Mike Usher

Retired from industry, co-owner of a kitchen shop

Jane VanderMeer

activist and chair of newly formed DEI team of HSO

Matthew Wiebe

attorney with Smith, Haughey, Rice & Roegge

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 04/28/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability