HOPE HOSPITALITY AND WARMING CENTER INC

HOPE provides safe and judgment-free shelter, innovative programs and ​public advocacy to end homelessness

aka HOPE   |   Pontiac, MI   |  http://www.hopewarmingpontiac.org

Mission

HOPE provides safe and judgment-free shelter, innovative programs and public advocacy to end homelessness.

Notes from the nonprofit

HOPE Adult Shelter offers shelter without judgement. As a low barrier shelter, we work with clients regardless of a background check, Identity documentation or sobriety. We invite all service providers to meet with clients within the shelter to eliminate service barriers (such as transportation, on-time schedules, or remembering documents). HOPE Recuperative Shelter works with people who are homeless and being discharged from the hospital with medical goals. We teach people how to correctly use the medical system. An Oakland University study found that this shelter saved local hospitals more than $185,000 during the first 3 months of operation.

Ruling year info

2002

Executive Director/CEO

Elizabeth Kelly

Main address

249 Baldwin Avenue

Pontiac, MI 48342 USA

Show more contact info

EIN

38-3571989

NTEE code info

Temporary Shelter For the Homeless (L41)

Homeless Services/Centers (P85)

Emergency Assistance (Food, Clothing, Cash) (P60)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

When a person experiences homelessness, it is important to resolve that homelessness quickly and permanently. Too often, it is not resolved quickly with a permanent solution. Lengthy or repeated homeless experiences erodes trust and exacerbates the problem.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Adult Shelter

HOPE provides low barrier shelter (removing a lack of ID or lack of sobriety as a barrier to services) to homeless men and women over age 18.

Population(s) Served
Adults
LGBTQ people
Social and economic status
Ethnic and racial groups
Health

A discharge from hospital option for people experiencing homelessness but needing to achieve medical goals as a recuperation plan. HOPE connects guests with primary care and teaches guests how to properly us the medical system. Guests will also work on resolving their homelessness.

Population(s) Served
Health
Sexual identity
Adults
Social and economic status
Ethnic and racial groups

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

HOPE seeks to help each person resolve their own homelessness in a way that is sustainable and permanent.

HOPE advocates for each shelter guest. We seek to assure that service providers give each guest fair treatment. When ineffective service relationships are identified, we advocate for improved service or refer the guest to another service provider. HOPE advocates for improvements to public policy, availability of resources and improved revenue to adequately resolve issues related to people experiencing homelessness.

HOPE cultivates effective relationships with any and all service providers associated with people experiencing homelessness. The collaborative work effectively engages with government agencies and legislators to lead advocacy for changes to public policy and funding models.

Each year, more than 250 guests exit the shelter to a place they can call home. HOPE currently maintains a recidivism rate below 5%. Moving forward, HOPE intends to improve outcomes by adding additional case management/Service Navigation to focus more on people experiencing long-term homelessness (aka: the chronically homeless).

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    Clients identified the need for more privacy for online meetings. As a result, we provided headphones and designated more private space for online appointments.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our community partners,

  • What challenges does the organization face when collecting feedback?

    The people we serve tell us they find data collection burdensome, Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to identify actionable feedback,

Financials

HOPE HOSPITALITY AND WARMING CENTER INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

HOPE HOSPITALITY AND WARMING CENTER INC

Board of directors
as of 2/3/2021
SOURCE: Self-reported by organization
Board co-chair

Lindsay Calcatera

Macomb Oakland Regional Center


Board co-chair

Robert Jenkins

Susan Abbey

Retired

Susan Wood

St. John Lutheran

Marianne Morgan

BASF

Bart Miles

Madonna University

Mary Ann Ryan

St. Joseph Mercy Oakland Hospital

Chuck Dorantes

Exact Target

Marlene Mullin

Nurse Practitioner

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 02/03/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 12/03/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.