MILITARY VETERANS RESOURCE CENTER
Programs and results
What we aim to solve
Many veterans return home carrying physical or mental scars of their service. Sometimes, they suffer in silence. Sometimes, the effects of their struggles do not surface until years later. When veterans suffer, their families also suffer. When veterans lives go off the rails, Military Veterans Resource Center is there to help them get back on track. We are not a "band-aid" organization. We rip off the band-aids, pick at the scabs and dig deep to help veterans discover the root cause of their struggles. We then help them develop a plan to develop self-reliance and regain the dignity they felt when they served our nation.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Veterans Career Workshop
This hands-on workshop focuses on two key components of the job search:
1. Getting the interview
2. Acing the interview
The Veterans Food Bank
We operate a food bank that provides emergency food assistance for veterans and their families while we help them address other self-reliance needs.
Vets File Free
Free state and federal income tax filing assistance for veterans and active duty military personnel.
Where we work
Affiliations & memberships
Mid-Ohio Foodbank 2014
Shared Harvest Food Bank 2019
External reviews

Our results
How does this organization measure their results? It's a hard question but an important one.
Average wage of clients served (in dollars)
This metric is no longer tracked.Totals By Year
Related Program
Veterans Career Workshop
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of participants who gain employment
This metric is no longer tracked.Totals By Year
Related Program
Veterans Career Workshop
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Number of meals provided.
This metric is no longer tracked.Totals By Year
Related Program
The Veterans Food Bank
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of Units of Assistance provided
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of new clients within the past 12 months
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
We began operation as an employment services agency for veterans, but soon recognized the barriers that were impeding the progress of veterans toward their career goals - physical/mental injuries, family problems, PTSD, financial or transportation issues, etc. We shifted our focus to help veterans identify and overcome the barriers to their career success and continued evolving to focus on helping veterans regain self-reliance and independence.
Our goal is to serve a minimum of 1,500 veterans each year, with a minimum placement rate of 20 percent. We also expect to provide a minimum of 20,000 meals to veterans each year through our food bank and provide at least 2,400 units of additional assistance.
What are the organization's key strategies for making this happen?
We want veterans to be self-reliant - to have the strength and knowledge to take control of their lives. We provide coaches will be the veterans' "battle buddies" but we want the veteran to personally (1) identify the barriers to his/her success, (2) identify the resources needed to overcome the barriers and (3) access those resources.
We can't provide services if we can't meet with veterans. We facilitate this by
1. Going to where the veterans are - the VA, veterans service commissions, veterans posts, public labor exchanges, etc.
2. Providing reasons for veterans to come to our centers by providing workshops, classes and other activities that veterans have asked us to provide.
3. Reaching out to veterans through social media and event sponsorship.
What are the organization's capabilities for doing this?
Strengths
1. Annual income from donations of about $1 million.
2. We understand veterans because we are veterans.
3. We have the technical knowledge. Our staff has over 75 years experience in the workforce development arena.
4. We have close working relationships with other veterans service organizations.
5. We have close working relationships with social service agencies such as Volunteers of America, Goodwill and the Ohio Association of Foodbanks.
6. We have close working relationships with employers and employer organizations.
Future expected strengths
1. We are a member of the Mid-Ohio Foodbank, which would ensure we have adequate food supplies to meet the needs of our veteran community.
2. We provide employment and housing assistance for homeless and formerly incarcerated veterans.
2. We provide constant training for our coaches to improve their ability to communicate with and guide veterans during their transitions.
What have they accomplished so far and what's next?
1. Over the past five years, we have enrolled between 1,000 and 1,800 new veterans each year. Since we began operations in 2000, we have served over 15,000 veterans.
2. For the past five years, we have had an average placement of over 250 each year.
3. The average wage at placement is about $17 per hour.
3. We currently average over fiive tons of food deliveries each month to veterans and their families.
Challenges
Our greatest challenge is getting younger vets to accept our services. The average age of the veterans we have served is about 45. Like many other veterans organizations, we have had difficulty at times in reaching younger veterans. We have responded by reaching out to families and providing service specifically for younger families - such as gift cards for school supplies and tickets to concerts that are popular with young veterans.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
MILITARY VETERANS RESOURCE CENTER
Board of directorsas of 08/21/2022
Jonathan Dowell
Fluor
Term: 2020 - 2026
Summer Moses
AEP
Brian Borkowski
Asymmetric Technologies
Mark Venzor
Nationwide
Jonathan Dowell
Fluor
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
Equity strategies
Last updated: 08/21/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.