Mount Carmel Care Center Inc

The Difference is Love

aka Mount Carmel Care Center   |   Lenox, MA   |  www.mountcarmelcare.org

Mission

THE MISSION OF MOUNT CARMEL CARE CENTER, INC. IS TO PROVIDE CARE AND SERVICES TO THE COMMUNITY IN CONFORMANCE WITH THE THEOLOGY, PHILOSOPHY, TEACHINGS AND DOCTRINES OF THE ROMAN CATHOLIC CHURCH, RESPECTING AND BUILDING ON THE MISSION, PHILOSOPHY AND VALUES OF THE CARMELITE SISTERS FOR THE AGED AND INFIRM, INC.

Ruling year info

1946

Administrator

Mr. George Andrew Mercier

Main address

320 Pittsfield Rd

Lenox, MA 01240 USA

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Formerly known as

Providence Care Center of Lenox

Valley View Nursing Home

EIN

38-3902709

NTEE code info

Nursing, Convalescent (Geriatric and Nursing) (E91)

Roman Catholic (X22)

Nursing, Convalescent (Geriatric and Nursing) (E91)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

"Our apostolate is not only to provide care in up to date homes for the aged, but as religious, it is to bring Christ to every old person under our care." - Venerable Mary Angeline Teresa, Foundress The Carmelite System fosters the healing ministry of Christ in Catholic Health Care by proclaiming the value and dignity of the aged and infirm and providing collaborative ways to meet the nees of today's elderly. A commitment to compassionate, loveing care striving to attain the highest standards with wise stewardship of resources is the hallmark of programs and services rendered. Vision: The Carmelite System will be a beacon of Catholic Health Care to the aged and infirm and to all those whose lives we touch. It will proclaim the value of life and the beauty and dignity of old age and will strive to maintain a leadership role.

Our values define who we are in carrying out the mission God and His Church entrusted to us:
Sanctity of Life - Hospitality - Shared Commitment - Hospitality

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Post-Acute Rehabilitation and Long Term Care

Mount Carmel Care Center offers Skilled Nursing Facility services to residents of Berkshire County and the Surrounding Areas in a Faith-Based environment. Programs include Short Term Rehabilitative Care and Long Term Skilled Nursing Care Services. Short-Term admissions must be 55 years of age and older, Long Term residents 65 years of age and older.

Population(s) Served
Seniors
Adults

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of health outcomes improved

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Related Program

Post-Acute Rehabilitation and Long Term Care

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Mission to care for the Aged and Infirm who require the Skilled Nursing Facility environment in Berkshire County Massachusetts.

Number of health education trainings conducted

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Related Program

Post-Acute Rehabilitation and Long Term Care

Type of Metric

Context - describing the issue we work on

Direction of Success

Increasing

Context Notes

Geriatric Nursing and Rehabilitation services training. Clinical competencies to improve successful outcomes for resident and patients served.

Number of readmissions to the same/similar or higher level of care within 90 days

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Related Program

Post-Acute Rehabilitation and Long Term Care

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Decreasing

Context Notes

Measurement of 30-day all cause readmissions to acute care following skilled nursing facility rehabilitation and return to the community.

Total number of paid admissions

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors

Related Program

Post-Acute Rehabilitation and Long Term Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Achieving budgeted occupancy and payor mix to provide high-quality services and health care employment.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Goal #1: Service to the Aged and Infirm based on the Mission, Vision and Core Values of the Carmelite Sisters. At Mount Carmel Care Center, this method is employed in the Long Term Care Skilled Nursing Facility level of care compliant with Medicare and Medicaid standards. Goal #2 to offer "Post-Acute" short-term rehabilitative care. This service is often provided following an Acute Hospital or Medical Center admission for physical illness with the related mental, psycho-social and emotional well being of the individuals served. Goal #3 Provide qualtiy Long Term Care for those residents who, due to physical or mental incapacity cannot safely reside in Assisted Living, Independent Living or Community Housing.

Mount Carmel Care Center employs Professional Admissions Staff to accept referrals from area Acute Care facilities, screen candidates for admission, and to offer needed services specifically tailored to provide for each individual's needs. This is done through a defined assessment process including a professional interdisciplinary team: Physician, Nursing, Rehabilitation, Social Services, Activities, and Spiritual Care for persons of all faiths. For Short-Term resident care the focus is on improving functional capacity and returning to the community. For Long-Term resident care the team works to support quality of life, maximizing resident choices, and providing opportunities to improve services through the "Quality Assurance / Performance Improvement" (QAPI). This model allows facility residents a higher level of independence, and to maintain or improve capacity where possible.

Mount Carmel Care Center participates in Centers for Medicare and Medicaid Services Skilled Nursing Facility process. This requires that we have a Medical Director, Nurse Practitioner, Administrator, Director of Nursing, Rehabilitation Services, Medically related Social Services, Direct Care workers and resident Activities provided by trained, licensed and credentialled staff. The services of the Interdisciplinary team are validated by the Massachusetts Department of Public Heatlh (MA DPH) via unannounced annual "surveys" where the standards of operation are subject to review. When facilities do not meet the standards, the facility must provide a Plan of Correction and may be subject to significant other sanctions based on the CMS Survey, Certification and Enforcement process. MA DPH also licenses the facility for continued operation in these reviews. The Carmelite Sisters also review facility operations, and based on Mission make recommendations for change and follow-up.

Mount Carmel Care Center is in the process of reducing and eliminating bed "side rails" which may restrict resident movement which also cause severe injuries. We are also working to reduce or eliminate the use of audible resident "alarms" which can also be a source of restraint. The facility has restricted the use of "psychotropic" or mental status influencing medications which may sedate or otherwise constrain an elderly facility resident. All these efforts are directed at providing a "Resident-Centered" Quality of Life, maximizing Dignity, Self-Determination, and Quality of Care. The feedback on our progress comes directly from those we serve. The high degree of resident / family satisfaction and clinical outcomes are the hallmark of Mount Carmel Care Center.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Carmelite Sisters for the Aged and Infirm, founded in 1929 by Mother Angeline Theresa McCrory in New York City. Now sponsoring more than 20 Skilled Nursing Facilities in the United States and one in Ireland, we are on a mission to care for the frail and medically compromised elder population. "The Difference is Love" is our byline, and our focus is on serving the needs of geriatric care in our community.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Based on our CoreQ resident satisfaction surveys in Q1 of 2021, 100% of residents receiving care recommend Mount Carmel Care Center for Skilled Nursing Facility Care. Internal goal: Increase capacity and treatment by speech therapy to provide for those with dysphagia diagnoses.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    The facility administrator serves with the direction and at the pleasure of the Board of Directors. The Board is comprised of Carmelite Sisters, physicians, accountants, and other community members.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Mount Carmel Care Center Inc
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Mount Carmel Care Center Inc

Board of directors
as of 7/15/2021
SOURCE: Self-reported by organization
Board co-chair

Sister Mark Louis Randall

Carmelite Sisters for the Aged and Infirm

Term: 2013 - 2020


Board co-chair

Sister Cyril Methodius Kasper

Carmelite Sisters for the Aged and Infirm

Term: 2013 - 2020

Sister Patricia Rawdon

Carmelite Sisters for the Aged and Infirm

John Krol

180 Media, Inc.

Sister Mary Heery

Carmelite Sisters for the Aged and Infirm

Dr. John Kearns

Berkshire Medical Center Physician

Sister Jean Haley

Carmelite Sisters for the Aged and Infirm

Christine Arace

Furlano & Arace, P.C.

Monsignor John Bonzagni

Catholic Diocese of Springfield, MA

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 07/15/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

Equity strategies

Last updated: 07/15/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.