COULEECAP INC

We are People Helping People

Westby, WI   |  www.couleecap.org

Mission

Couleecap fights poverty and promotes self-sufficiency, economic development, and social justice. We are People Helping People, and every day our actions make a difference in the lives of people and families throughout the Coulee Region.

Ruling year info

1966

Executive Director

Ms. Hetti Brown

Main address

201 Melby Street

Westby, WI 54667 USA

Show more contact info

Formerly known as

Wisconsin Coulee Region Community Action Program, Inc.

EIN

39-1077614

NTEE code info

Other Housing Support Services (L80)

Emergency Assistance (Food, Clothing, Cash) (P60)

Housing Development, Construction, Management (L20)

IRS filing requirement

This organization is not required to file an annual return with the IRS because it is an arm of a state or local government.

Sign in or create an account to view Form(s) 990 for 2019, 2018 and 2017.
Register now

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Couleecap helps people with lower incomes in need with housing, food, transportation, and more. Created in 1966, we are a community action program that fights poverty and promotes self-sufficiency in Crawford, La Crosse, Monroe, and Vernon counties in western Wisconsin.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Homelessness Programs

Couleecap offers a transitional housing program, permanent housing for individuals with disabilities, and housing to support homeless individuals living with a mental illness. Couleecap's many programs make it a leader in the area of homelessness.

Population(s) Served
Economically disadvantaged people
Homeless people

The Weatherization program is designed to reduce heating and electrical costs while providing a safer and healthier home at NO COST to homeowners and landlords. Some common services include repair or replacement of water heaters, furnaces, appliances, and ventilation to address indoor air quality in addition to insulating and air sealing.

Population(s) Served
Adults
Economically disadvantaged people

Couleecap's home rehabilitation program helps income-eligible homeowners repair their homes. The focus is on repairs that make the home safe, sanitary, and energy-efficient.

Population(s) Served
Adults
Economically disadvantaged people

Couleecap provides 0% interest vehicle loans and 0% interest vehicle repair loans to qualified low-income households. The loan program is for employed, income-eligible individuals and families who need a safe and dependable vehicle.

Population(s) Served
Adults
Economically disadvantaged people

Technical assistance to business start-ups and entrepreneurs. Help is available for developing business plans. Affordable co-working space for entrepreneurs of any income is also available.

Population(s) Served
Adults
Economically disadvantaged people

Where we work

Awards

Governor's Excellence in Community Action Award 2020

WISCAP

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of overall donors

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Couleecap greatly appreciates the support we receive from our donors to help meet the needs of individuals and families in our area.

Number of organizational partners

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Couleecap actively works with both public and private organizations to expand resources and opportunities in order to achieve outcomes.

Number of customers reporting satisfaction with program

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Couleecap's goal is to have at least 20% of households complete a program satisfaction survey; of those respondents, we have a goal of at least 85% reporting a high rate of satisfaction.

Number of clients served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Couleecap primarily serves people with lower incomes by providing a variety of programs and services to help meet their needs and provide additional opportunities for them and their families.

Hours of volunteer service

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Couleecap values our partnerships with our volunteers to ensure we are able to provide much needed programs and services to others in our area.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Five overall goals/priorities for Couleecap include:
1. Situate Couleecap as the recognized community expert on poverty and build our capacity to address current and emerging community needs.
2. Build and support community infrastructure in under-served areas that enables people of all ages with low incomes to prosper.
3. Improve safe, stable, and affordable housing options backed by supportive programming to encourage sustainability and support along the housing continuum.
4. Evolve our programs and services to meet the needs of the changing population demographics of our area.
5. Modernize Couleecap to create an innovative and efficient workplace and make us an employer of choice.

Couleecap's strategies to meet these five overall goals/priorities include:
1. Increase community visibility of the dynamic Couleecap brand, diverse programs, and results, and expertise on the social, economic, and political elements of poverty; Strengthen the skills and competencies of staff to best support client needs and the capability of the organization to best serve clients/customers; and Position Couleecap as a crucial partner with funders, donors, and key institutions in our service area.
2. Decrease barriers to resource accessibility in rural areas; Develop and expand programs and the Couleecap presence in communities to support working families and individuals with low income; and Utilize community partnerships and case management expertise to expand services or offer a broader array of services.
3. Increase housing stability for people with no income or low income backed by supportive programming and Improve living conditions for pole with low incomes.
4. Increase cultural competency within organization and apply more broadly for program delivery to underrepresented populations and Create or expand programs that meet the needs of the aging population and people with disabilities.
5. Develop a work environment supportive of an employee's individual goals, wellbeing, and engagement; Promote a culture where employees feel trusted and empowered to make decisions critical to the performance of the organization; and Identify opportunities to ensure Couleecap is an efficient workplace focused on performance, excellent customer service, financial sustainability, and waste reduction.

Couleecap is well positioned to meet these five overall goals/priorities. Couleecap's Management Team and other staff, along with our Board of Directors, are highly skilled in developing plans and initiatives to carry out strategies and activities to meet these goals. In addition, Couleecap has the reputation of fulfilling contract obligations. Contract goals and objectives are regularly met and exceeded. Auditors annually congratulate our staff for accuracy, cooperation, and compliance with contract regulations and accounting principles. No material weaknesses have been found in internal customer control structure and operation. Overall, the agency is well suited to operate complex and comprehensive programs to serve low-income individuals and families.

As of December 2020, a sampling of progress made towards meeting these goals/priorities include:
1. Providing at least 30 public presentations or displays each year about Couleecap, our mission, and issues related to poverty to create more community exposure.
2. All staff have a professional development plan in place that they helped create.
3. Securing at least 5 new grants and partnering with at least 2 groups to host fundraisers for Couleecap each year.
4. Creating an agency-wide development strategy and communications strategy to accomplish new program development, increased funder and donor engagement, and event planning.
5. Providing targeted services to immigrant families in our area.
6. Providing financial literacy training to more than 500 people each year.
7. Providing accessible and affordable healthy food resources to more than 1,900 people through our 2 food pantries.
8. Providing down-payment and closing cost assistance to at least 15 families each year so they can buy a home of their own.
9. Providing weatherization services to at least 100 families each year to improve energy efficiency, reduce energy burden, and increase safety of homes in winter months.
10. Providing cultural competency training for all staff and Board each year.
11. Developing an employee wellness plan that encompasses health and well-being, stress and compassion fatigue prevention, family-supportive policies, and retirement planning.
12. Implementing departmental succession plans that include cross-training of key staff and supervisors on critical operations.

Couleecap staff and Board will continue working on these goals, with a targeted completion date of December 31, 2021. In 2021, our staff and Board will work together to create our new strategic plan for 2022-2024 that will include new goals/priority areas.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    People with low-moderate incomes in Crawford, La Crosse, Monroe, and Vernon counties in western Wisconsin.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups,

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

COULEECAP INC
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

COULEECAP INC

Board of directors
as of 4/5/2021
SOURCE: Self-reported by organization
Board chair

Mr. George Kruck

No Affiliation

Term: 2018 - 2020

Maureen Freedland

Monica Kruse

Rick Blasing

Mari Freiberg

Karen Joos

Gary Thompson

Larry Kelley

Gail Muller

Theresa Burns-Gilbert

Bill Rudy

Roger Slama

Larry Quamme

David Eggen

Sharon Folcey

Peg Gallagher

Anastasia Penchi

Nidia Alcantar

Danya Day

Michele Engh

Mai Lee

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 04/05/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data