GOLD2023

Ronald McDonald House Charities of Madison, Inc.

Keeping Families Close

aka RMHC-Madison   |   Madison, WI   |  www.rmhcmadison.org

Mission

Believing that every family deserves access to healthcare, RMHC-Madison creates, finds, and supports programs that directly improve the health and well-being of children and their families. Our Vision: A community where all families have access to healthcare and the support needed to fully participate in their children’s care.

Ruling year info

1994

Chief Executive Officer

Stephanie Hayden

Main address

2716 Marshall Ct

Madison, WI 53705 USA

Show more contact info

EIN

39-1655790

NTEE code info

Other Housing Support Services (L80)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Helping a sick child fight their illness takes a big enough emotional toll on a family. Adding a financial strain can make it all almost too much to bear. RMHC can help address those problems, whether they involve housing that’s near a hospitalized child, the expense of staying together in another city, or even getting basic medical and dental care in a vulnerable community.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Ronald McDonald House

Ronald McDonald House is that “home-away-from-home” for families so they can stay close by their hospitalized child at little or no cost.

Our House is built on the simple idea that nothing else should matter when a family is focused on the health of their child – not where they can afford to stay, where they will get their next meal or where they will lay their head at night to rest. We believe that when a child is hospitalized the love and support of family is as powerful as the strongest medicine prescribed.

Population(s) Served
Children and youth
Families

When families walk into the Ronald McDonald Family Room®, we want them to forget they’re in a hospital. The Ronald McDonald Family Room® at St. Mary's Hospital in Madison offers families a place to rest and regroup right at the hospital, just moments away from their sick child.

Population(s) Served
Children and youth
Families

The Ronald McDonald Care Mobile, in partnership with Mercyhealth, provides medica care to uninsured children in northern Illinois and south-central Wisconsin. The Care Mobile is a 40-foot pediatric clinic on wheels. The vehicle houses two patient examination rooms, a laboratory, and a reception area.

A team of medical professionals including a nurse practitioner and nurse travel on the Care Mobile offering such care as physicals, immunizations, and treatment of chronic conditions.

Population(s) Served
Children and youth

Where we work

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The Ronald McDonald House provides a cost-free home-away-from-home to families traveling to Madison, WI from all around the state, the country, and even the world, to have their child treated at one of our world-class hospitals. All amenities a family could need are provided. Similarly, the Ronald McDonald Family Room in St. Mary's Hospital in Madison offers the same amenities as the Ronald House, though on a smaller scale (yet still one of the largest Family Rooms in the country at 3,500 square feet, taking up an entire wing on St. Mary's third floor!). Finally, the Ronald McDonald Care Mobile provides cost-free dental and medical services to underserved and uninsured children.

We work with the local hospitals to admit families into the Ronald McDonald House and Ronald McDonald Family Room. The process is very efficient and effective, with thousands of families helped every year. The Ronald McDonald Care Mobile travels to numerous local schools in south central Wisconsin and northern Illinois every year to screen and treat kids in need of dental and medical support (including immunizations).

The Ronald McDonald Family Room continue to serve hundreds of families per year with Chapter financial, staff, and volunteer support. The Ronald McDonald Care Mobile is staffed by and run out Mercy Health Hospital in Rockford, IL. The Chapter provides significant financial and other admin support from Madison. The Ronald McDonald House is currently undergoing a massive construction project to double the size of the current House. Because the need for our services has only grown over the years, we undertook and successfully completed an $8.9 million dollar capital campaign to double the size of our Ronald McDonald House. The project is due to be completed and the expanded House opened in the Summer of 2019.

The massive construction project to double the size of the Ronald McDonald House and add underground parking is progressing and expected to be completed in Summer of 2019.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    Staff find it hard to prioritize feedback collection and review due to lack of time, It is difficult to get honest feedback from the people we serve, It is difficult to identify actionable feedback

Financials

Ronald McDonald House Charities of Madison, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Ronald McDonald House Charities of Madison, Inc.

Board of directors
as of 11/07/2023
SOURCE: Self-reported by organization
Board chair

Jason Speich

Next Level Planning & Wealth Management

Term: 2023 - 2024

Jason Speich

Next Level Planning and Wealth Management

Mary Basel

M3 Insurance

Amber Bucciferro

Bucciferro Family McDonald’s

Brian Flad

Flad Development & Investment Corp.

Heidi Kloster

UW School of Medicine and Public Health Department of Pediatrics

Wendy Lommen

Courtesy Corporation

Kyle Nondorf

SSM Health St. Mary’s Hospital – Madison

Chris Roth

UW Health

JoAnne Vaccaro

UW School of Medicine and Public Health Department of Surgery

Shannon Wendricks

UnityPoint

Sue Gullickson

Priority, Inc

Brad Armstrong

Unity Point-Meriter

Deirdre Hargrove Kreighoff

Alma Advisory Group

Jeannine Jagielski

Sean McMurrough

American Family Insurance

Beth Rozak

American Family Children's Hospital

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 11/6/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 11/06/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.