CITY ON A HILL INC

A Place of Transformation

Milwaukee, WI   |  www.cityonahillmilwaukee.org

Mission

City on a Hill's mission is to transform the lives of people living in poverty in Milwaukee's central city. We work, in collaboration with other organizations, to alleviate the symptoms of chronic poverty in our neighborhood, help young people break the cycle of generational poverty in their families, and engage others in solutions to poverty and injustice.

Ruling year info

2001

Executive Director

Diane De La Santos

Main address

2224 W. Kilbourn Ave.

Milwaukee, WI 53233 USA

Show more contact info

Formerly known as

City of Hope

EIN

39-2017873

NTEE code info

Human Services - Multipurpose and Other N.E.C. (P99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2019, 2018 and 2017.
Register now

Programs and results

What we aim to solve

This profile needs more info.

If it is your nonprofit, add a problem overview.

Login and update

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Family Events And Adult Programs

Family Events and Adult Programs provide opportunities to reach both the families of children involved in our programs and the people living in our neighborhood, allowing City on a Hill to build relationships that put the gospel into action.

Population(s) Served
Ethnic and racial groups
Economically disadvantaged people

Health & Social Programs meet medical, nutritional, social, emotional, and spiritual needs of more than 300 residents of the central city each month by mobilizing large groups of medical professionals and other volunteers.

Population(s) Served
Economically disadvantaged people
Adults

Neighborhood Transformation has resulted in the creation of 150 units of affordable housing on our campus.

Population(s) Served
Economically disadvantaged people
Seniors

Mission Trips bring transformation to people serving and learning together in Milwaukee’s central city who then return home to do compassionate work in their communities and churches.

Population(s) Served
Adolescents
Adults

Compassion Events are biblically based, interactive training programs designed to open eyes, touch hearts and motivate action to address poverty and injustice. These events spur compassion and generosity.

Population(s) Served
Children and youth
Adults

Our original "Removing Racial Residue" workshop combines a visual object lesson, a presentation of the racial residue concept and levels, and personal stories told by black, white, Latino and/or Asian trainers about the impact of racism and its residue in their lives. Participants gain understanding and skills that make them bridge builders and leaders in the area of diversity.

Population(s) Served
Adults

Children & Youth Programs are central to the mission of City on a Hill. We provide a safe place for hundreds of children to develop academic, social and life skills while reducing high risk behavior.

Population(s) Served
Adolescents
Children and youth

Where we work

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Children, youth, and families we serve live in Milwaukee's central city, primarily in Zip Codes 53233 and 53208. Here, 66.2% of residents live below the poverty line – nearly three times the 24.9% of residents living in poverty city-wide. When we look at child poverty in these Zip Codes, the differences are even greater. Whereas in the city 36% of children live in poverty; in Zip Code 53208, 39% of children live in poverty; and in 53233, an astounding 76% of children live below the poverty line. (census data, 2018 update).

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    We redesigned our youth center operation to create a Remote Learning Center that expanded our service hours to meet the needs of families related to learning support for students during the pandemic. Parents and caregivers shared direct feedback on what was most important for them at the onset of distance learning shifts across all schools for the 2019-2020 school year and beyond. We used the feedback to adapt our delivery systems, hours, support structures, and staffing to meet the emergent needs of our constituents.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    Our Neighborhood Council was created in 2013 to: 1) To identify and articulate needs of the community, 2) to advise the board on Ends Policies to meet the needs of people being served by City on a Hill, and 3) to contribute to the evaluation of programs and services of the organization. Since that time, the Council has been instrumental to guide the evolution of our program initiatives and transformed the culture of how we go about designing or scaling programs. Once new additional, for example, was deciding to incorporate COVID-19 education efforts, including the provision of the COVID-19 vaccine, as a result of stated client needs.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection,

Financials

CITY ON A HILL INC
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

CITY ON A HILL INC

Board of directors
as of 10/16/2021
SOURCE: Self-reported by organization
Board chair

John Davis

Wisconsin Northern Michigan Ministries Network

Term: 2019 - 2022

Melanie Gray

Aurora Sinai Medical Center

Robert O’Keefe

Mount Mary University

John Davis

Wisconsin Northern Michigan Ministries Network

Terry (T.J.) Bernander, Jr.

BMO Harris Bank National Association

Robert Young

Ascend Talent Strategies

Keith Stanley

Near West Side Partners/Avenues West Association/BID #10

Gayland Hendrickson

Wisconsin Northern Michigan Ministries Network

Diane De La Santos

City on a Hill

Organizational demographics

SOURCE: Self-reported; last updated 02/25/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data