Face to Face Health & Counseling Service, Inc.

Empowering youth.

St. Paul, MN   |  http://www.face2face.org

Mission

Empowering youth to overcome barriers and strive toward healthy and self-sufficient lives.

Ruling year info

1974

Principal Officer

Hanna Getachew-Kreusser

Main address

1165 Arcade Street

St. Paul, MN 55106 USA

Show more contact info

EIN

41-0986780

NTEE code info

Children's and Youth Services (P30)

Reproductive Health Care Facilities and Allied Services (E40)

Community Mental Health Center (F32)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Face to Face empowers youth who are marginalized and experience disparities in access to health and housing resources. Youth experiencing homelessness lack the societal resources and attention needed to overcome barriers and build healthy, self-sufficient lives. The neighborhoods of Face to Face’s primary service areas have the highest poverty rates in St. Paul. 99% of our youth are below 200% of the Federal Poverty Guidelines; 87% are POC, and 17% identify as part of the LGBTQ+ community. They face challenges such as lack of family support, unstable housing, histories of trauma and/or substance abuse, unplanned pregnancy, mental health issues, a lack of preventive health care, HIV or STD positive status, and other challenges. Youth are underserved and overlooked in public policy and the social service world. They need comprehensive, wrap around services that can address the multifaceted traumas and barriers they have. Face to Face is the only organization in our entire county.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Medical Clinic

Face to Face's medical clinic is at our Arcade location and provides a wide range of services, including physicals, medical care for illness and minor injury, pregnancy testing, birth control, emergency contraception, and STD/STI testing and treatment. We also have a prenatal care and pregnancy support program to support pregnant and parenting youth. Available to youth ages 11-24.

Population(s) Served

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of youth who received case management services through the clinic

This metric is no longer tracked.
Totals By Year
Related Program

Medical Clinic

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of clinic visits provided

This metric is no longer tracked.
Totals By Year
Related Program

Medical Clinic

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Number of youth who received basic needs services

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Number of people who received clinical mental health care

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Number of medical clients as a percentage who report general satisfaction with their clinic services

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Face to Face's mission is: Empowering youth to overcome barriers and strive toward healthy and self-sufficient lives. Our goal is to be a safety net to youth ages 11-24 in our community by addressing health disparities, food insecurity, housing disparities, and racism. Face to Face fights against poverty, homelessness, and the many barriers our youth face.

Face to face operates the only drop-in center for youth experiencing homelessness in our entire county. 89% of these youth are youth of color, an incredibly disproportionate number since only 16% of youth in the county are youth of color. Our goal is to comprehensively support the youth at SafeZone by providing them with basic necessities, employment coaching, education services, intensive case management, healthcare, therapy, and rental assistance so that they can stabilize, heal, and thrive.

Our medical clinic responds to the needs of youth in a culturally responsive way, addressing the complex experiences they have and addressing them holistically. Our medical providers not only care for the medical needs of our youth, they also listen to their stories. Beyond medical services, our clinic also offers intensive case management, insurance support, basic necessities, parenting support, and more. Our goal is to empower our youth to reduce harmful behaviors, receive comprehensive healthcare, and live healthy lives, both physically and mentally.

Our mental health program is staffed by licensed therapists that specialize in working with youth with complex trauma. Our therapists are trained to understand that the underlying disparities our youth face impact their mental health. These disparities include adverse childhood experiences (incarceration, violence, instability, parental, maltreatment); neighborhood-level stressors (racial and ethnic segregation, safety, social support, norms, quality/quantity of resources); Socioeconomic status; family structure and Implicit biases and cultural competence. Our goal is to walk beside our youth through their many traumas, so they can find healing, stability, and hope for their futures.

Face to Face sees and addresses the disparities that exist for youth in our community at the root level. We recognize the impact of poverty, classism, racism, homophobia, transphobia, gender-based discrimination, social isolation, and past trauma on the youth we serve. Our successes are built on developing authentic, trusting relationships with youth. We take a positive youth development approach, focusing on the strengths of the young people we serve. We provide youth with support and access to the information and opportunities they need to overcome the barriers in their lives and achieve their goals. The voice of our youth is currently informing our decisions and leading our work against systemic racism.

Face to Face upholds the following strategies to acknowledge and respond to racism with the goal of creating a more just society:
● As an organization, explicitly acknowledging race and racism as major factors in health
care, mental health, and homelessness.
●Training staff on racism, how people are treated, and inequities and then holding them accountable.
●Ensuring youth have health insurance, basic necessities, safe and empowering medical and mental health care, rental assistance, and access to education.
●Removing barriers to appointments by providing necessary supports (e.g., transportation, interpreters, appointment reminders, etc.).
●Addressing social determinants of health through case management.
●Focusing on better understanding young women of color’s experiences and empowering them in their own care and choices
●Developing youth-led peer education opportunities.
●Focusing on developing trusting relationships with youth who have historically experienced negative and traumatic events.
●Learning to ask the right questions and listening to young people’s experiences during their medical and mental health journeys with Face to Face

Diversity, Equity, and Inclusion are core values of Face to Face. We intentionally recruit and hire staff who reflect the population we serve. Currently, 56% of our overall staff are people of color or part of the LGBTQ+ community, including our Executive Director and many in leadership.

Face to Face, along with other members of the Homeless Youth Collaborative, developed, and tested the Nine Evidence-Based Guiding Principles to Help Youth Overcome Homelessness. We utilize these principles beginning with the perspective that youth are on a journey; all of our interactions with youth are filtered through that journey perspective. This means we must be trauma-informed, non-judgmental, and work to reduce harm. By holding these principles, we can build a trusting relationship that allows us to focus on youths’ strengths and opportunities for positive development. Through all of this, we approach youth as whole beings through a youth-focused collaborative system of support.

Our guiding principles uphold that our work is:

● Journey Oriented: Interact with youth to help them understand the interconnectedness of
past, present, and future as they decide where they want to go and how to get there.

● Trauma-Informed: Recognize that most homeless youth have experienced trauma; build relationships, responses, and services on that knowledge.

● Non-Judgmental: Interact with youth without labeling or judging them on the basis of background, experiences, choices, or behaviors.

● Harm Reduction: Contain the effects of risky behavior in the short-term and seek to reduce its effects in the long-term.

● Trusting Youth-Adult Relationships: Build relationships by interacting with youth in an honest, dependable, authentic, caring, and supportive way.

● Strengths-Based: Start with and build upon the skills, strengths, and positive
characteristics of each youth.

● Positive Youth Development: Provide opportunities for youth to build a sense of
competency, usefulness, belonging, and power.

● Holistic: Engage youth in a manner that recognizes that mental, physical, spiritual, and social health are interconnected and interrelated.

● Collaboration: Establish a principles-based, youth-focused system of support that
integrates practices, procedures, and services within and across agencies, systems, and policies.

Face to Face has been serving marginalized youth since 1972 when the agency began as a walk-in crisis counseling and reproductive health clinic serving youth on St. Paul’s East Side. Programming grew to include a full adolescent medical clinic and mental health program.

In 1994, the State of Minnesota asked Face to Face to start a drop-in center to be a safe place for youth experiencing homelessness to get off the street and get connected with resources. The result, SafeZone, is still the only drop-in center in St. Paul for homeless youth. Today, Face to Face serves approximately 3,000 youth a year through our medical clinic, mental health services, and our SafeZone program.

2020 has brought significant new challenges as well as significant growth. Face to Face has successfully modified and expanded our services to youth during the pandemic to do our part in eliminating the disparities that exist. We have created 3 new programs during the pandemic which include a hotel shelter program for young people age 18-24, a transitional housing program to support survivors of human trafficking, and a workforce development program.

Our long term vision is to increase our relevance and strengthen our sustainability so we can remain an essential safety net in our community. We conducted resource mapping, a community needs assessment and engaged Ramsey County in our strategic planning to identify gaps in our community.

We will expand services in Mental/Medical Health and Housing.

1. In response to community needs and demand for our services, we will explore our
Mental/Medical Health presence in schools and colleges and mobile/kiosk services. We will
expand capacity for mobile and telemedicine and add partnerships with homeless youth
shelters.

2. To meet the shortage of affordable housing, we will expand our short and long term Housing
support (including intensive case management and mental health services).

Financials

Face to Face Health & Counseling Service, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Face to Face Health & Counseling Service, Inc.

Board of directors
as of 9/18/2020
SOURCE: Self-reported by organization
Board chair

Susan Carolan

Anoka County Community Health

Term: 2016 - 2019

Zayed Ahmed

Avenues for Homeless Youth

John Barkholtz

3M

Chris Beamish

Fairview Counseling Centers

Ryan Calvin

Koronis Fabricating

Kevin Casper

Saint Paul Police Department

Kian Glenn

Navigant Consulting, Inc.

Lauren Hunter

Minnesota DHS

Lisa Kiesel

St. Catherine University/University of St. Thomas

Robert Neumann

Cargill, Inc.

Carly Stephani

Bowman and Brooke, LLP

Nyagatare Valens

Minnesota Department of Education

Carol White

Center for Victims of Torture

Jen Schaefgen

Securian