Ray of Hope Advocacy Center, Inc.

Focus Areas: Community Outreach, On-Call Staff Solutions, Shelter, Transportation, Medical Program, Program Strength and Sustainability

Goal 1. Ray of Hope will expand our Community Outreach and Education Programs
● Consider full-time staffing
● Expand community education resources
● Expand outreach opportunities to school and other community partners
● Expand on-line and social media presence

Goal 2. Ray of Hope will strive to become an employer of choice
● Review on-call policies
● Review compensation and work adjustment options for on-call staff
● Continue annual review of pay, bonus opportunities, and benefits packages
● Review and align job duties
● Review personnel policy
● Secondary trauma and Team-building Focus
● Wellness committee
● Explore low-cost ways to increase staff satisfaction (flexible schedules, etc.)
● Maintain Zen room
● Succession planning
● Training and Professional Development Opportunities
● Diversity, Equity and Inclusion Focus
● Consider additional staffing needs (shelter, transportation, outreach)

Goal 3. Develop long-term, permanent solution to emergency shelter
● Create a Shelter Committee
● Review program needs and statistics for shelter and transitional housing
● Work with the Delaware Tribe of Indians to avoid duplication of services or resources
● Visit local shelters and/or shelter directors in Oklahoma
● Assess current resources and capacity for expansion
● Consideration of location and facility needs
● Possible capital campaign
● Staffing needs assessment/planning
● Policy and protocol development
● Ongoing funding and resources development
● Project Implementation
● Shelter Certification by Oklahoma Office of Attorney General

Goal 4. Develop long-term, permanent solution to client transportation
● Review current community transportation options
● Work with CityRide/City of Bartlesville to determine more flexible options for client transportation
● Consider partnerships with community organizations that service similar clientele
● Additional considerations: Long-term costs, maintenance, insurance, and staffing
● Gas Cards for clients

Goal 5. Ray of Hope will expand partnerships with healthcare providers, including physicians, with a specific focus on child physical abuse injuries.
● Recruit collaborating physicians, nurse practitioners and physician assistants
● Training and continuing education opportunities with Dr. Stockett
● Create MOU with healthcare providers
● Expert Review with Midwest Regional CAC
● MDT Training

Goal 6. Ray of Hope will focus on the long-term success of our programs, our staff, our clients and our partners
● Maintain sustainable operating funds for existing and new programs
● Maintain Capital Maintenance Fund ($100k)
● Maintain Reserve Fund (1-year funding; $550k)
● Review funding needs and reserves on an annual basis
● Legal Resources/Partnerships
● Annual review of Strategic Plan
● Annual Board Meeting

Our strong 15-year history of advocacy positions us to be a leader in ensuring the safety of the most vulnerable in our community. Ray of Hope is collaborating with the Delaware Tribe of Indians, local law enforcement agencies, child protective services, sexual assault and domestic violence forensic nurses, the district attorney's office, and countless others to ensure that survivors have access to every resource they need to begin their journey towards safety and healing.

The overarching goal of the Domestic Violence, Sexual Assault and Stalking Program is to stop the cycle of violence by providing trauma-focused, professional, and compassionate care and outreach to men, women, and children impacted by intimate partner violence, family violence, sexual assault, and stalking. We will also seek to engage the community as a partner in preventing and protecting individuals from intimate partner violence, family violence, sexual assault, and stalking.

The overarching goal of the Child Advocacy Center Program is to stop the cycle of child abuse and neglect by providing trauma-focused, professional, and compassionate care and outreach to children and families impacted by child sexual abuse, child physical abuse, and neglect. We will also seek to engage the community as a partner in preventing and protecting children from abuse and neglect in all its forms.

Program Evaluation:
The program will be evaluated annually during the October Annual Meeting of the Board of Directors. Ray of Hope staff is responsible for compiling non-identifying statistical data for review at monthly board meetings. Ray of Hope staff is responsible for completing a program assessment on an annual basis to be reviewed at the Annual Board Meeting of the Board of Directors. Annual program goals will be approved by the Board of Directors at the Annual Board Meeting and disseminated to staff and volunteers.
Monthly Review:
• Total Number of Clients Served and Services Provided
• Program Demographics
• Barriers to Access or Care
Annual Program Evaluation:
• Total Number of Clients Served and Services Provided
• Program Demographics
o Child Abuse & Neglect
o Domestic Violence
o Sexual Assault
o Stalking
• Evaluation of Program Goals
• Evaluation of Underserved or Unserved Victims
• Evaluation of Barriers to Access, Treatment, or Care
• Evaluation of Facility
• Program and Client Needs
• Training or Staff Development Needs
• Client Evaluation and Feedback Forms
• Program Sustainability Review
• Assessment of Policies and Procedures
• Review of Social Media and Outreach Efforts