Programs and results
What we aim to solve
We recognize structural racism and other forms of oppression that have contributed to persistent disparities that United Way seeks to dismantle. Our United Way network strives to engage community members, especially those whose voices have traditionally been marginalized. We work with residents and public and private partners to co-create solutions that ensures everyone has the resources, support, opportunities, and networks they need to thrive. We commit to leveraging all of our assets (convening, strategic investments, awareness building, advocacy) to create more equitable communities.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Community Impact
We improve the health, education and financial stability of every member of our community by forging unlikely partnerships and co-creating solutions to problems with the help of local members of our community. As a data-informed organization Community Investments are made through Impact Grants, COVID-19 Pandemic Response and Recovery, Inclusion, Diversity and Equity (IDE) grants and Capacity Building/Continuous Improvement program.
Education Impact Investments
United Way funds services that ensure young people have equitable access to gain the knowledge, skills and credentials so they are prepared for the workforce and able to obtain family sustaining employment. We recognize community investments are crucial from early childhood through transition to young adulthood (age 0-26).
We remove educational barriers for young people and their families by investing in programs that demonstrate the following client age-appropriate outcomes:
Meet or exceed age-appropriate developmental milestones
Gain positive parenting/co-parenting skills
Improve kindergarten readiness
Increase social connectedness
Increase prosocial behaviors
Develop positive values, social competencies, and positive identities
Improve or maintain academic performance
Graduate from high school on time, and/or earn HiSET, and/or earn credentials, based on client goals
Gain further education, vocational skills, and/or job readiness skills, based on client goals.
Financial Stability Investments
United Way funds services that strengthen the financial stability and economic mobility of individuals and families who are financially vulnerable.
We address the community’s financial stability needs by targeting programs that demonstrate the following client and/or community outcomes:
Gains in skills and/or credentials needed for employment and/or increased wages.
Gain and sustain employment and/or increase income.
Increase disposable income by increasing financial literacy and/or reducing costs and/or accessing benefits.
Health Impact Investments
United Way funds services that strengthen the health and well-being of individuals and families who are most vulnerable. In alignment with the community, United Way recognizes four programmatic areas necessary to achieve health and well-being: (1) Basic Needs, (2) Safe, Healthy, Affordable Housing, (3) Mental Health care, and (4) Medical and Dental care.
We address the community’s health needs by targeting programs that demonstrate the following client and/or community outcomes:
Progress toward stability
Healthy behavior, based on client goals
Decreases in negative health behavior, based on client goals
Measurable health improvements
Where we work
External reviews

Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsTotal number of grants awarded
This metric is no longer tracked.Totals By Year
Population(s) Served
Social and economic status, Health, Age groups
Related Program
Community Impact
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
This metric reflects Community Impact Grant Investments. Total dollars invested has increased while some grants have been consolidated to reduce grant burdens on funded agencies.
Net promoter score
This metric is no longer tracked.Totals By Year
Population(s) Served
Work status and occupations
Related Program
Community Impact
Type of Metric
Other - describing something else
Direction of Success
Holding steady
Context Notes
This net promoter score is specifically in relation to the Equity Challenge email series. This data was collected through a survey of people who completed the challenge. The Equity Challenge is open.
Number of organizations applying for grants
This metric is no longer tracked.Totals By Year
Population(s) Served
At-risk youth, Economically disadvantaged people, Victims and oppressed people
Related Program
Community Impact
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
In 2021, Heart of Missouri United Way received 14 applications for Education Impact Funding from 12 local organizations serving people in Boone, Cooper and Howard Counties.
Number of diversity training courses conducted
This metric is no longer tracked.Totals By Year
Related Program
Community Impact
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
2021 Equity Building Dialogues tailored for each audience.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Heart of Missouri United Way is strategically advancing community impact, enhancing internal improvements, advancing community-wide awareness, and increasing revenue to improve lives in our community.
What are the organization's key strategies for making this happen?
No Poverty, Gender Equality, and Decent Work and Economic Growth: Lead community impacts efforts to expand effective job readiness efforts and support inclusive economic growth in local communities. Connect people to the workforce via job skills training, employment services and opportunities for wage growth. Provide access to mainstream financial services to help families lower costs.
Zero Hunger, Good Health and Well-Being, and Clean Water and Sanitation: Lead community impact efforts to improve health and/or reduce hunger in low-income communities. Increase access to physical activity and healthy food. Expand access to healthcare services and insurance.
Quality Education: Lead community impact efforts aimed at improving education outcomes for children and youth. Expand access to high-quality Pre-K and literacy supports. Connect youth with academic support, enrichment, college and career prep, mentors. Connect youth to early work experiences via internships and jobs. Engage parents to support early learning.
Industry, Innovation, and Infrastructure, Reduced Inequalities, Peace Justice and Strong Institutions, and Sustainable Cities and Communities: Lead community efforts to convene leaders and residents to understand common challenges, define aspirations, and identity local solutions. Lead efforts to engage residents to ensure that diverse perspectives and experiences help create equitable solutions to common issues.
What are the organization's capabilities for doing this?
What have they accomplished so far and what's next?
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
We serve people of Boone, Copper, and Howard County.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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What significant change resulted from feedback?
Each year, Heart of Missouri United Way hosts a Community Summit, in part to inform our investment strategy for the upcoming Impact Grant cycle. In 2021, at our Equity in Education Summit we learned and improved in the following ways. Resources for students in middle school or older are scarce so we're increasing our Education Impact to reach young people up to age 26. Educators shared concerns that the pandemic affects students' learning progress and also their social and emotional development. In response, we've expanded our Education Impact funding strategy to support long-term recovery for students. In Spring of 2022, we will host the Equity in Economic Opportunity Summit to inform improvements in our Financial Stability Impact grant program.
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
We don’t have the right technology to collect and aggregate feedback efficiently, The people we serve tell us they find data collection burdensome
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
HEART OF MISSOURI UNITED WAY INC
Board of directorsas of 06/16/2022
Mike Ireland
Bank of Missouri
David Putnam
First State Community Bank
Lee Hendrickson
Providence Bank
Erica Pefferman
The Business Times Company
Mitzi Clayton
University of Missouri Athletics
Randy Cole
City of Columbia
Debbie Daniels
13th Judicial Circuit Court of Missouri
Aimee Davenport
Stinson Leonard Street
Damian Dean
United Community Builders
Tom Dugan
KOMU-TV 8
Gary Ford
Community Volunteer
Stan Gerling
Central Bank of Boone County
Greg Grupe
Community Volunteer
Steve Guthrie
Landmark Bank
Steve Hollis
City of Columbia
John Landrum
Landmark Bank
Mindy McCubbin
Shelter Insurance Companies
Nikki McGruder
Diversity Awareness Partnership
Nathan Miller
Columbia College
Steve Nagel
Joe Machens Autogroups
Eryca Neville
Columbia Public Schools
Troy Norto
Williams-Keepers LLC
Clyde Ruffin
First Ward Councilman
Bob Schaal
Missouri Orthopaedic Institute
Cynthia Schreen
Zimmer Radio Group
Mahree Skala
Community Volunteer
Bernard Solomon
Columbia Public Schools
Peter Stiepleman
Columbia Public Schools
Garnett Stokes
University of Missouri
Steven Sowers
Commerce Bank
Dale Tideman
3M
Kelly Wallis
Boone County
Andy Waters
Community Volunteer
Jessie Yankee
Easy PC
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
We do not display disability information for organizations with fewer than 15 staff.