Goodwill of Western Missouri & Eastern Kansas

Donate. Shop. Empower.

Kansas City, MO   |  www.MoKanGoodwill.org

Mission

Goodwill empowers people to discover their potential and adapt for the future through the power of work.

Ruling year info

1978

President and CEO

Mr. Edward Lada Jr.

Main address

800 E. 18th Street

Kansas City, MO 64108 USA

Show more contact info

EIN

43-1125281

NTEE code info

Vocational Rehabilitation (includes Job Training and Employment for Disabled and Elderly) (J30)

Thrift Shops (P29)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Systemic inequalities perpetuate the cycle of poverty. - 16% of adults have no digital skills; and the digital divide disproportionately impacts individuals who identify as Black (22% have no digital skills) or Hispanic (35% have no digital skills) - 16% of adults score below a basic reading level, and 33% of adults score below a basic math level; and Black and Latino communities see a disproportionate rate of poor reading and numeracy skills - In the Kansas City area, only 28% of people who identify as Black and 25% of people who identify as Hispanic have at least an Associate’s degree At the same time, technology is changing work. - 54 million jobs will be eliminated by 2030 due to automation - 60% of jobs have at least some tasks that could be automated today - Many vulnerable adults are working in low wage occupations with skills that will soon be obsolete We aim to upskill individuals to close gaps and create generational wealth through the power of work.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Individualized Employment Services

COVID19 caused the unemployment rate to spike at 11% in our region. This is the largest unemployment rate we have experienced since the Great Depression. Thousands of individuals were laid off, furloughed, and/or experienced reductions in hours or wages. Entire industries, including hospitality, food service, and retail, will never be the same. While the unemployment rate has steadily declined, many people are still in need of support. The unemployment rate does not capture individuals who are so discouraged that they have stopped looking for jobs entirely. It also does not accurately reflect the number of people who are working, but in positions that do not provide a high enough wage or a large enough hours for that person to support themselves and their family.

Goodwill's employment services support adults seeking to earn employment and advance their careers. Participants work one-on-one with Community Resource Specialists to create Career Development Plans that outline their career goals and the steps it will take to accomplish those goals. The purpose of these services is to support individuals in successfully overcoming barriers and consistently moving forward on their career journey. We track progress on Career Development Plans, services received, jobs earned, and wages earned.

Each person receives services in a customized way based on their individual needs. Services may include: career development planning, career exploration, resume development, interview practice, benefits navigation, job application support, wraparound services, digital skills training, essential skills training, financial literacy support, job placement, and retention support.

Population(s) Served
Adults
Unemployed people
Low-income people

In 2019, only 19.3% of persons with a disability were employed in the United States. For persons without a disability, the employment participation rate is 66.3%. Additionally, the unemployment rate for persons with a disability is more than twice that of persons without a disability.

From AbilityOne.gov: "Providing employment opportunities to more than 45,000 people who are blind or have significant disabilities, including approximately 3,000 veterans, the AbilityOne Program is among the nation’s largest providers of jobs for people who are blind or have significant disabilities. The AbilityOne Program uses the purchasing power of the federal government to buy products and services from participating, community-based nonprofit agencies nationwide, dedicated to training and employing individuals who are blind or have significant disabilities. Through the AbilityOne Program, people who are blind or have significant disabilities enjoy full participation in their community and can market their AbilityOne-learned skills into other public and private sector jobs."

Goodwill manages two AbilityOne contracts, through which we provide janitorial services at the Richard Bolling Federal Building in downtown Kansas City, Missouri and Fort Leavenworth in Leavenworth, Kansas. The contracts provide living wage employment, benefits, wraparound services, ongoing case management, and high quality of life for individuals with significant disabilities.

Population(s) Served
People with disabilities

Annually, nearly 20,000 individuals are released from incarceration in Missouri, and between 2000 and 4000 settle in Kansas City. These individuals face significant barriers in their reentry: securing housing, addressing health and mental health issues, and re-establishing a support network; they need the same things as everyone else, but they aren’t given much time or support in finding those things.

Within three years of release, data shows over two thirds of prior offenders recidivate, and within five years, over three fourths are rearrested. Employment is one of the most important factors in preventing recidivism, since jobs allow people to support themselves and their loved ones, pursue life goals, and participate in their communities. The faster a justice-involved individual can find employment, the faster they gain economic stability. The Missouri Department of Corrections reports that 69% of offenders who’ve never had full-time employment return to prison within two years, compared to only 23% who have full-time employment. However, data from the Prison Policy Initiative finds that the unemployment rate among formerly incarcerated people is 27%.

In partnership with the Missouri Department of Corrections, Goodwill provides support to individuals with legal history in earning and keeping employment. Participants apply for and earn jobs within Goodwill's donated goods retail operations. Simultaneously, workers are provided services to support their careers long term - whether advancement within Goodwill or earning and retaining community employment. Those services include creating an individual career development plan, digital skills training, financial literacy support, benefits support, funding for transportation, funding for clothing and devices, and funding for vocational training. The goal is for justice-involved individuals to secure employment, advance their careers, and not recidivate.

Population(s) Served
Incarcerated people

82% of job openings require basic digital skills. Engaging devices and the Internet is a vital part of participating in the workforce and society. However, 32 million Americans (16% of the working age population) have no digital skills at all, and over half of Americans have some basic digital skills, but struggle with comprehensive digital literacy. The digital divide also disproportionately impacts individuals who are older, black, and Hispanic. 35% of Hispanic individuals, and 22% of African American individuals, have no digital skills.

Goodwill offers digital skills assessments and training in order to combat the digital divide. Goodwill offers training in the following areas: basic computing skills, Internet basics, using email, Window, Mac OS, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and web browsing. These training courses occur in-person and virtually. Individuals can engage in one, several, or all of the digital literacy courses we offer based on their needs. Goodwill partners with Northstar to conduct pre- and post-assessments in all of the above areas to help individuals determine where they need to grow their skills, and to provide a certificate when skills have been developed.

Population(s) Served

The 4th Industrial Revolution is here, and it is changing work. A 2019 McKinsey and Company study found that 54 million jobs in the United States may be eliminated by 2030 due to automation. Already, 60% of jobs have at least some tasks that may be automated with currently available technology. COVID-19 has sped up that timeline by changing consumer trends and forcing employers to make modifications to encourage social distancing and working from home. On top of that, our community’s most vulnerable citizens will be disproportionately impacted. Individuals with limited education, limited work history, different abilities, criminal backgrounds, etc. are more likely to hold entry level, repetitive jobs - these tasks are the most automatable.

The fastest growing need for upskilling is for workers without a 4-year degree. In the Kansas City area, only 28% of African Americans and 25% of Hispanics have at least an Associate’s degree. There are 850,353 adults 25 years old and over who have less than a 4-year degree, and our region has persistently struggled to close this gap. These individuals must be able to access upskilling opportunities for the jobs of the future before they become unemployed, and even unemployable.

The Goodwill Artemis Institute is launching in 2021. This adult workforce training program will focus on preparing vulnerable workers and individuals with disadvantages for the jobs of the future. We will work hand-in-hand with employers and other training providers to create stackable certifications in booming fields including robotics, 3D printing, artificial intelligence, cybersecurity, virtual/augmented reality, and the Internet of Things. The program will incorporate best practices for adult education, and care for the whole person with wraparound services. Participants will be paired with a Community Resource Specialist to support them in creating a career plan, overcoming barriers, and earning and retaining employment. We also plan to build in real world learning opportunities provided by real employers, to promote skill building.

BRIDGE TO TECHNOLOGY (2021):
Most middle-skill careers require proficiency in high school-level math, reading, and writing skills. Yet, 1 in 6 adults in the US scores below a basic reading level , and 1 in 3 adults in the US scores below a basic math level. Socioeconomic factors have a strong impact on literacy skills in the United States, and Black and Latino communities see a disproportionate rate of poor reading and numeracy skills. Many credential and degree-providing programs exist in our region, but interested individuals are locked out because they cannot pass pre-assessments, perpetuating gaps in employment and wage growth. 8 in 10 bridge programs turn away at least 10% of applicants for not meeting requirements, and 27% turn away at least half of applicants.

The Goodwill Artemis Institute will close these opportunity gaps with a Bridge to Technology course. This short, flexible course will quickly upskill individuals who have an aptitude for and an interest in tech careers, but who were unable to pass training entrance exams. We will offer training in numeracy, literacy, digital skills, and 21st Century skills. Additionally, we will provide modules describing the 4th Industrial Revolution, and the new industries and job opportunities it is creating. Community Resource Specialists will walk alongside participants to provide wraparound services and career exploration. Graduates will be referred back to other training providers to continue their stackable training toward a living wage tech career.

Population(s) Served
Economically disadvantaged people
Economically disadvantaged people
Adults
Low-income people
Unemployed people
Economically disadvantaged people
Adults
Low-income people
Unemployed people

Where we work

Accreditations

Commission on Accreditation of Rehabilitation Facilities (CARF) - Employment and Community Services - 3 Year Accreditation 2013

(CARF) - Employment and Community Services - 3 Year Accreditation 2017

Awards

Sustainability Awards - Gold Winner 2018

Kanas City Industrial Council

Affiliations & memberships

Nonprofit Connect Member 2018

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of participants who gain employment

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Incarcerated people, Unemployed people, People of African descent, Multiracial people

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Goodwill empowers people to earn and keep employment. We track how many individuals earn a job while, and immediately after, a person receives services.

Number of clients satisfied with employment training services

This metric is no longer tracked.
Totals By Year
Type of Metric

Other - describing something else

Direction of Success

Holding steady

Context Notes

We survey participants annually to ensure we are meeting expectations and providing satisfactory services. We measure this as a percentage who give a rating of "highly satisfied" or "satisfied".

Number of clients served

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This is the total number of unduplicated individuals served across all of our services and workforce development programs.

Total weight of materials recycled

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

Goodwill receives generous donations of used household items and clothing from the community. Items are sold, salvaged, or recycled to maximize waste reduction. This number is total donation poundage.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Goodwill of Western Missouri and Eastern Kansas empowers people to discover their potential and adapt for the future through the power of work. Goodwill strives to be a leader in innovative practices that promote individual self-sustainability for people who have been marginalized.

Goodwill remains committed to helping people become more independent and reach their potential, primarily through education, training, and employment. While the core of our mission is unchanged, we will seek new collaborations and partnerships with like-minded organizations and businesses. Our services and operations will expand thoughtfully and with the support of local communities. We will build a greater understanding of our work and why it matters, and we will increase the number of persons served while working to further improve individual outcomes.

We aim to:
- Engage proactively with individuals with barriers, individuals who have been marginalized, individuals who are under- and unemployed, and individuals of low to moderate income
- Expose individuals to new, future-state opportunities in the workforce
- Train individuals in the skills needed for the future state of work, including digital literacy, 21st Century skills, numeracy, literacy, and tech-career credentials
- Support individuals in earning right-fit jobs
- Connect individuals to wraparound supports
- Empower people to retain work and advance their careers

To accomplish our goals, we will:
- Open new Goodwill resale stores to grow sustainable revenue for our mission
- Grow janitorial service offerings to continue to diversify revenue
- Seek community partners for collaboration and feedback
- Develop and integrate future state technologies into our retail processes and mission services
- Be an agile, data-driven organization
- Improve our feedback loops with stakeholders
- Become a community convener, influencer, and advocate for emerging issues around equity, adult education, and the future state of work
- Launch career training opportunities for the 4th Industrial Revolution
- Expand the number of job seekers we serve each year
- Become an employer of choice so that we can attract, hire, and retain diverse talent
- Create a culture of learning, growth, and accountability

Goodwill has a passionate workforce with diverse backgrounds and experiences. Our staff have the training and expertise necessary to guide clients down the road to self-sustainability. Goodwill also has a strong group of community partnerships and memberships including several Chamber of Commerce organizations through the metro area, Nonprofit Connect, the Kansas City Coalition for Digital Inclusion, the Kansas City Tech Council, the Federal Reserve, NCircle, Healing House, Inc., SkilledKC, and so many more. Goodwill offers comprehensive services in order to assist people with barriers to employment with the job search, position acquisition, and job retention through training, case management, career coaching, and financial positioning.

Goodwill of Western Missouri and Eastern Kansas has been providing workforce development services for 127 years. Since our inception, we have:
- Served 632,000 people
- Provided over 23,032,000 services
- Secured over 203,000 jobs

We are also part of an international network of 150+ Goodwill organizations, the leading workforce development entity in the US. In 2019, Goodwill collectively served more than 25.7 million people. One out of every 275 new hires received services from a Goodwill.

In 2020, Goodwill served 12,065 people and placed 601 people into employment.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    SMS text surveys, Electronic surveys (by email, tablet, etc.), Paper surveys, Constituent (client or resident, etc.) advisory committees,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    Our staff, Our board,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, It is difficult to identify actionable feedback,

Financials

Goodwill of Western Missouri & Eastern Kansas
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Goodwill of Western Missouri & Eastern Kansas

Board of directors
as of 6/2/2021
SOURCE: Self-reported by organization
Board chair

Mr. Jameson Auten

Kansas City Area Transit Authority

Term: 2017 - 2024

Steve Hamilton

Retired

Carlanda McKinney

CHWC, Inc.

Beth Ward

Hallmark Cards

Kelly Schemenauer

AMC Entertainment

Jameson Auten

Kansas City Area Transportation Authority

Mike Collins

Freightquote

Kolette Schneider

Community Volunteer

Awais Sufi

SchoolSmartKC

Andrew Place

GEHA

Carolyn Vertovec

Position Changing

Christian Scharosch

1248 Holdings and Montage Investments

Jason Spacek

Blue Cross and Blue Shield of Kansas City

Ghadeer Garcia

The BrandLab

Sandra Garcia

Metropolitan Community College

Sheri Johnson

McCownGordon Construction

Organizational demographics

SOURCE: Self-reported; last updated 06/02/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Decline to state
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability