ROBIDOUX RESIDENT THEATRE INC

Who are the people you serve with your mission?

RRT's mission is to engage, inspire, entertain and challenge the greater St. Joseph community through exceptional quality theatrical and artistic productions; to provide theatrical artists a venue for artistic expression and community; to provide life-long educational programming; and to ensure the long-term viability for volunteer theatre in our community. As a community theatre, RRT believes we should include the entire community in our target audience. RRT strives to offer a season with a variety of shows so every group within our diverse community will be attracted to several shows. Our new location provides fabulous opportunities to reach new potential patrons in a disadvantaged area. We reach out and invite our neighbors, most of whom have never attended a live production.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Constituent (client or resident, etc.) advisory committees,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

In response to feedback from patrons, staff and board members, RRT created an outreach for our disabled population. We collaborated with several community groups and found that attending public performances can cause a variety of difficulties for both the disabled person and their caregiver. As a result, we began inviting them to attend dress rehearsals, which allows these patrons to enjoy a production without the worry of navigating around 1,000 other patrons. Just a few of the comments we've received are, "Thank you for inviting our learning disabled folks and their caregivers to attend the dress rehearsal for free. It's a wonderful experience for everyone, and they are very appreciative of your generosity. Thank you so very much!"

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection,