PLATINUM2024

Welcome Home, Inc.

Honoring Veterans - Restoring Lives

aka Welcome Home, Inc.   |   Columbia, MO   |  www.welcomeveterans.org

Mission

Welcome Home works to honor Veterans and restore lives with a vision to end Veteran homelessness.

Ruling year info

1985

Executive Director

Megan Sievers

Main address

Welcome Home, Inc. 2120 Business Loop 70 E

Columbia, MO 65201-5504 USA

Show more contact info

EIN

43-1372690

NTEE code info

Military/Veterans' Organizations (W30)

Temporary Shelter For the Homeless (L41)

Homeless Services/Centers (P85)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Welcome Home is the only exclusively veterans focused shelter and transitional living facility in the state of Missouri, reported from the Harry S. Truman Memorial Hospital, a partner and funder of Welcome Home. There are more than 450 homeless Veterans in the state of Missouri. Many of these Veterans suffer from Post-Traumatic Stress Disorder, Toxic Stress, and Traumatic Brain Injuries often self-medicating their pain with drugs and alcohol abuse. The result is that they lose their jobs, their families, and their support networks ultimately ending up homeless. Some even lose their lives - 20 Veterans commit suicide every day in America. These are the men and women who voluntarily signed on the dotted line, willing to make the ultimate sacrifice for all of us to defend our freedoms, our nation, and our way of life. The least can do is to get them off the streets into safe, appropriate housing, employment assistance, advocacy, and help them rebuild and restore their lives.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Emergency and Transitional Shelter

*Homeless Veterans outreach and day services

*30 single occupancy, and 2 double occupancy rooms for homeless Veterans (Men, Women, & Families); dining room, commercial kitchen, computer lab, lounge area, laundry & shower facilities, walking trail and garden area

*Shelter and Supportive Services; individualized goals; intensive case management; connection to VA benefits, healthcare and recovery services; and local support services

Population(s) Served
Homeless people
Veterans

*Homelessness Prevention Services for Veterans and their families; intensive case management, financial planning, connection to VA benefits and services

*Housing Identification and Matching; improves capacity for long-term housing, income, and personal stability

*Direct Financial Assistance; for upfront housing expenses like move-in deposits, security and utility deposits, household essentials and supplies

Population(s) Served
Veterans

*Provides job readiness training, including resume and interview prep

*Maintains support network with area employers to connect Veterans with meaningful employment

*Secures training opportunities and job placement assistance

*Provides long-term support to help maintain employment

Population(s) Served
Veterans

Where we work

Awards

Most Impactful Charity 2020

COMO Magazine

Best of Columbia - Top 5 2022

Inside Columbia

Best of Columbia - Top 5 2023

Inside Columbia

Most Impactful Employee Honorable Mention 2023

COMO Magazine

Affiliations & memberships

National Coalition for Homeless Veterans 2021

National Coalition for Homeless Veterans 2022

National Coalition for Homeless Veterans 2023

National Coalition for Homeless Veterans 2024

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Average length of stay (in days)

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities, Substance abusers, Veterans, Unemployed people

Related Program

Emergency and Transitional Shelter

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

59% of homeless Veterans enrolled in Emergency & Transitional Shelter positively moved into independent, permanent housing within 127 days of enrollment in the program. *National average is 51%.

Number of meals served or provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans

Related Program

Emergency and Transitional Shelter

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of bed nights (nights spent in shelter)

This metric is no longer tracked.
Totals By Year
Related Program

Emergency and Transitional Shelter

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Welcome Home's vision is to end Veteran homelessness. Welcome Home works to honor Veterans and restore lives by providing services and resources to meet basic needs and improve overall quality of life.

Our Goals are to:
• Reach out to homeless Veterans and build a relationship and trust with them
• Move homeless Veterans off the streets and out of places not made for human habitation into safe appropriate shelter
• Get them stabilized by meeting their basic daily needs for food, clothing, shelter, security, and human connection
• Connect them with the medical and mental health services they need
• Help them locate and secure safe secure independent/permanent housing
• Equip them for gainful employment (when appropriate)
• Prevent recidivism and future Veteran homelessness

Achieving these goals requires a Veterans Centric approach, highly trained professional staff, true partnership with the local Veterans Affairs (VA) Medical Center, collaborative community partnerships, complex individualized interventions and service plans, and most importantly broad-based community support and investment.

The Welcome Home Emergency/Transitional Shelter, Permanent Housing/Rapid Re-Housing programs work exclusively with Veterans who are literally homeless or at imminent-risk of homelessness. Our VETS Work program works with any Veteran who is unemployed or underemployed to increase their potential for quality employment in their community.

The military code says "no one left behind on the battlefield." We believe no Veteran should be left behind on the streets back home.

1. PREVENT VETERAN HOMELESSNESS
• Provide temporary financial intervention to Veterans at imminent risk of losing their housing and becoming homeless

2. PROVIDE EMERGENCY/TRANSITIONAL SHELTER AND SUPPORTIVE SERVICES
• Outreach to literally homeless Veterans – meet them where they are
• Provide safe, clean temporary housing providing basic needs- shelter, food, clothing, medical attention, mental health assessment
• Engage Veterans to build and execute an individualized housing plan
• Provide individualized professional social work case management to help them achieve their goals
• Connect Veterans with the services, supports, medical and mental health services they require through the local V.A. and community services
• Provide individualized temporary financial assistance when funds are available

3. PROVIDE RAPID REHOUSING SERVICES AND SUPPORT
• Build a knowledge base of affordable housing options in the community, including a network of Veteran friendly landlords and rental property options
• Build a knowledge base of available Veteran housing subsidies and other financial support opportunities
• Assist Veterans with housing search and initial contact
• Advocate for Veterans with local landlords and rental agents
• Help Veterans navigate the housing application and leasing process
• Provide temporary financial assistance for application fees, lease security deposits, and utility deposits when funds are available
• Provide move-in assistance
• Provide follow-up to ensure stability and sustainability

4. PROVIDE EMPLOYMENT READINESS TRAINING AND EMPLOYMENT PLACEMENT SERVICES
• Provide basic employment readiness and job search training and coaching
• Build a dynamic database of local employment opportunities
• Build a network of Veteran friendly employers
• Build a database of educational opportunities for Veteran job-skill development
• Assist Veterans with job search and initial contact
• Advocate for Veterans with local employers and HR professionals
• Help the Veteran navigate the job application process
• Assist the Veteran in planning and securing transportation as required for employment
• Provide temporary financial assistance for items required for employment (work boots, uniforms, driver's licenses, etc.) when funds are available

5. ENGAGE AND EDUCATE THE COMMUNITY ABOUT VETERAN HOMELESSNESS TO SECURE FINANCIAL INVESTMENT IN PROGRAMS
• Develop and implement an annual strategic marketing plan
• Develop and implement an annual strategic fundraising plan, including corporate, foundation, and other grant support
• Develop and implement an annual community engagement plan
• Recruit volunteers to assist with implementation of marketing and fundraising plans
• Identify and cultivate potential major, recurring donors
• Develop opportunities to provide community education about Veteran homelessness and presentations on
Welcome Home's programs and services
• Provide ongoing top-quality donor relationship management

The leadership and Board of Directors have an intimate understanding of what it means to serve in the military, as more than half are Veterans. This genuine perspective ensures our strategies align with the demographic we are dedicated to serving, Veterans. We have Masters level Social Workers and professional Case Managers on staff. They provide intensive one-on-one case management, interact with the Veterans regularly to ensure they have the resources and tools required to meet their needs and reach their goals. We have incredible community support, as well as a positive, contracted partnership with our local Truman VA hospital. Welcome Home's shelter and supportive services center offers individual, private rooms to each Veteran served, as well as a computer lab, commercial kitchen, community space, laundry facilities, garden, walking trail and much more. This space and amenities ensure we are capable of doing what we promise to do - honor Veterans and restore lives.

Our shelter was founded in 1992 by 5 Vietnam Vets after a homeless Veteran died on the streets of Columbia while sleeping along the railroad tracks downtown, due to exposure to the elements. They pooled their money, mortgaged homes, bought a building at 1206 Rangeline Street and ran it as a volunteer-run men's shelter.

For years they struggled to garner enough support to operate the shelter. Then in 2013 they applied for and were awarded a VA Health Care for Homeless Veterans contract to provide shelter and food to Veterans. Another VA contract followed to provide Supportive Services to Veteran Families. These allow the employment of Masters Level social work staff to provide case management and other services. For the next 4 years, staff worked to standardize service protocols and effectiveness. In 2016, Welcome Home served 124 Veterans through all programs. In 2018, Welcome Home served 350+. 83% of those served between in 2018 moved into independent/permanent housing.

In 2014, with new Board leadership and a clear understanding of the unmet need, leadership began to explore the potential of building a new expanded transitional shelter and service center in partnership with the Truman VA and local Columbia Housing Authority. A massive $8.3 million collaborative campaign was launched in late 2014, with Welcome Home's portion being $3.4 million – this from an agency with less than $600K in annual funding.

By 2017, more than $3.5 million was raised and in September, residents moved out of the original 11-bed shelter where 13 men were sleeping per night, into a new state-of-the-art, 32 private-room facility complete with family rooms, wheel-chair accessible rooms, a secure corridor for women, commercial kitchen, computer lab, laundry facilities, professional staff offices and 24/7 staffing.

Within two weeks of opening, more than 25 Veterans were residing at Welcome Home. Understanding that for some Veterans, the only hope of sustainable permanent housing means they must have gainful employment, Welcome Home launched the VETS Work program to provide employment readiness, resume writing, interview skills, and job search strategies training to any unemployed or underemployed Veteran.

The Board of Directors is currently focused on Welcome Home's Strategic Plan and carrying out the highest standards of CARF Accreditation (Commission on Accreditation of Rehabilitation Facilities). This is an important conversation because the Truman VA reports that with nearly 450 homeless Veterans in the state of Missouri, Welcome Home is the only Veterans centric and exclusive transitional housing and support services in the state. The Board will also consider the potential of adding hard skills training for in-demand industries, and permanent Veterans housing development.

Like our founders before them, our leadership believes that dreaming big and taking action to Honor Veterans and Restore their Lives makes anything possible in the future!

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback

Financials

Welcome Home, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Welcome Home, Inc.

Board of directors
as of 02/12/2024
SOURCE: Self-reported by organization
Board co-chair

Jenny Lorenz-Rudkin

Honor Homes with Jenny - RE/MAX Boone Realty

Term: 2024 - 2024


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Marcus Glover

Dollar General Distribution Center

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Terry Roberts

Bell Bank

Ross Bridges

Vessell Bridges Murphy Law Offices

Dale Fitch

University of Missouri

James Chapman

Veterans United

Jenny Lorenz-Rudkin

RE/MAX Boone Realty

Tanner Sutton

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Jason Gruender

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Marcus Glover

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Jennifer Sticken

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Joanie Mains

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Don Howser

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Shay Roush

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Matthew Lightle

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Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/12/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

Equity strategies

Last updated: 01/27/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.