School of Economics

Who are the people you serve with your mission?

School districts, elementary school-aged children, teachers, parents, homeschool groups, scouting and other youth nonprofit groups.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

Many school districts are experiencing a shortage of bus drivers for fieldtrips, such as our Program. We received feedback from our schools that we needed to create flexibility and time accommodations around schools potentially arriving to our Program late and/or needing to leave early. We made specific programmatic changes to adjust effectively to the varying arrival and departure times to ensure the quality of our program and its effectiveness remained high.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

We highly value the feedback and input from the people we serve and actively seek that information. Through the use of on-going feedback, focus groups and a formal Continuous Improvement Plan, we are committed to effectively integrating and honoring the feedback we receive from the people we serve.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,