SILVER2023

Angel Flight Central, Inc.

Giving Hope Wings

Kansas City, MO   |  www.angelflightcentral.org

Mission

Angel Flight Central is serving people in need by arranging charitable flights for access to health care or other humanitarian purposes.

Ruling year info

1995

Principal Officer

Mr. Brendan Sneegas

Main address

Charles B. Wheeler Downtown Airport 10 Richards Road

Kansas City, MO 64116 USA

Show more contact info

Formerly known as

Wings Over Mid-America Inc.

EIN

43-1699607

NTEE code info

Transportation (Free or Subsidized) (P52)

Other Public Safety, Disaster Preparedness, and Relief N.E.C. (M99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Simply stated, Angel Flight Central (AFC) is interested in solving problems and eliminating "access" as a barrier to individuals seeking health care and treatment utilizing a compassionate team of highly qualified men and woman who own and operate their own FAA-approved aircraft. Angel Flight Central serves anyone who resides within a 10-State territory (North & South Dakota, Minnesota, Wisconsin, Illinois, Indiana, Iowa, Nebraska, Kansas and Missouri); however, we also have the ability to provide specific types of flight service to partners and people across the Country.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Angel Flight Central Medical Missions

Free long distance non-emergency air transportation for children and adults in financial need who are unable to access appropriate care on their own due to financial, geographical and health constraints.

Population(s) Served
People with diseases and illnesses
Adults

Angel Flight Central coordinates compassion flights that include humanitarian issues not associated with health care.  Examples include flying domestic violence victims out of harms way, reuniting loved ones with an ill relative, coordinating flights for ill children to get to special needs camps, and flying "cargo" to hospitals and treatment centers (PPE, blood, tissue, breast milk).

Population(s) Served
People with diseases and illnesses
Adults

Angel Flight Central volunteer pilots sign up for our emergency response program. Angel Flight Central enacts a quick notify system during a local, regional and national crisis. Staff members collaborate with other disaster response agencies in preparation for a national disaster. Angel Flight Central pilots fly disaster relief personnel, emergency supplies and/or evacuate people from the area and reunite separated family members.

Population(s) Served
Families

Angel Flight Central local grassroots volunteer Ambassadors are groups of non-pilot and pilot volunteers, divided by State boundaries, who help to advocate for AFC in their communities and assist in building relationships with health care professionals, social workers and other key contacts in their community. Additionally, the recruitment of volunteer pilots and non-pilots is a key element to broadening the lives we touch.

Population(s) Served
Adults

Where we work

Accreditations

Better Business Bureau Wise Giving Alliance 2020

Awards

Affiliations & memberships

Better Business Bureau Wise Giving Alliance - Organization 2020

International Air & Space Hall of Fame Inductee 2018

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of individuals obtaining access to healthcare

This metric is no longer tracked.
Totals By Year
Population(s) Served

Health

Related Program

Angel Flight Central Medical Missions

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The decrease in number served is a result of the airlines, healthcare industry closures due to COVID-19.

Number of people gaining access to needed healthcare and treatment.

This metric is no longer tracked.
Totals By Year
Related Program

Angel Flight Central Medical Missions

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Every day the phone at Angel Flight Central rings and someone, desperate and scared, shares their story. Their mother has been diagnosed with cancer but can’t afford traveling hundreds of miles for treatment every two weeks; their son is afflicted with a rare disease and the closest specialized care available is three states away. A dear friend has been in a horrific accident but can’t afford traveling to monthly therapy or their grandmother is in the last stages of her battle with disease halfway across the nation.
In all of these calls there is another common factor. Point A and Point B are seemingly insurmountable distances apart and there are no discernable means to traverse the two.
Time after time, Angel Flight Central offers HELP and HOPE. Angel Flight Central coordinates an average of five successfully completed missions every day, assisting children and adults in accessing life-saving distant medical treatment. The impact we make on a daily basis is substantial and unwavering. Yet the scope of the service we provide remains largely unknown.
A general aviation pilot is often our passengers’ last hope due to their geographic location and medical condition as much as their strained financial situation. By leveraging our resources to arrange transportation through volunteer pilots as well as the occasional airline contact, we offer general aviation pilots a unique opportunity to give back to their community by helping thousands of children and adults. In addition, Angel Flight Central allows people with medical illnesses to remain at home with their families, where the family unit can stay together. Some can even continue working to secure income and insurance benefits instead of relocating temporarily to their treatment facility.
The intended outcomes of our services are to sustain and improve access to health care and treatment; increased one’s quality of life and life-span. AFC's free services allow families to save thousands of dollars in travel costs.
While the COVID virus has greatly challenged the ability to raise funds and complete face-to-face outreach, our strategic goals for the for the next 3-5 years need to remain top priority. They include targeted outreach to nurses, social workers and case managers, as well as qualified general aviation pilots to educate and reach more people in need of our services as well as maintain a pilot pool ready and willing to fly them, while leveraging our commercial partnerships for additional travel sources. And finally, broadening our donor base to support the costs of screening, coordinating and scheduling our services by the full-time AFC staff.
The lasting impact and success of AFC's services will improve access to healthcare options and treatment for all, and the well-being and quality of life for patients and their families.
The leadership and staff of Angel Flight Central will know success when requests for flights consistently grow, and passenger surveys indicate that our services increased their quality of life, life-span, and access to care. Success will also be seen with a strong Volunteer Pilot pool large enough to meet the flight-needs of the passengers while attracting and maintaining new/existing funding sources capable enough to guide the longevity of the organization.

Implementation of long-term goals will focus on 4 pillars:
1. Education & Awareness
2. Recruitment
3. Friend-Raising
4. Passenger Impact
Education and Awareness: In order to meet and exceed our growth potential, finding families in need of free, long-distance air travel is a must. Maintaining our existing contacts as well as participation in existing community events, airshows, airport open houses, health fairs and medical conferences will enrich our existing relationships. In the meantime, AFC staff and leadership are creating a C.E.U. program for nurses, social workers, and case-managers that would provide one credit for learning about, and being tested on, why/how to utilize charitable aviation resources for their constituents. AFC will use Facebook advertising to reach these targeted professionals. It will then be our responsibility to super-serve them when they call upon us for services. This new strategy is a win-win for AFC, the medical and social service professional, as well as the constituent who is referred for free service.
Recruitment: There is no benefit to increasing our referral resources and passenger numbers if we don't have the Volunteer Pilots to serve their flight needs, so much effort will be put toward retaining our existing pilots, while recruiting new ones throughout our 10-State region. The strategy to retain existing pilots is to create a meaningful, impactful and streamlined volunteer experience. Creating safety and education videos, promising a screened and prepared passenger/companion, digitizing the paperwork trail for time savings and sharing their story with the community are ways to improve our volunteer experience. Recruiting the next generation of pilots will be completed by social media and Facebook advertising, as well as being visible and present at airports and pilot clubs. Creating marketing tools and videos that tell our story while accurately describing the benefits of volunteering for AFC must be made available online and accessible to our recruitment volunteers.
Friend-Raising: Through each interaction as described above, AFC leadership, Staff, and volunteers should be taught and encouraged to develop each relationship to the point that the contact wishes to financially support the mission of the organization. All volunteers should also be encouraged to create their own event, while looking for "piggy-back" opportunities in their communities. Current AFC sanctioned events, grants and donors should never be taken for granted.
Passenger Impact: AFC Passenger impact will be measured quarterly through our advanced Flight Coordination Database. All results will be shared with the Staff and Board of Directors to be used in the annual strategic planning of the organization.

Angel Flight Central possesses valuable internal/external assets that provide the resources necessary to accomplish our daily mission, as well as guide our short and long-term goals. Internally, AFC's 26 years of history, starting with a grassroots effort to create something out of nothing, established a drive and passion within its leadership and staff core that has never diminished.
Our financial position is steady, allowing a better chance of surviving a dangerous economic downturn. Staff is kept at a minimum in order to save funds and concentrate on technology and social media for communications with our team of over 500 committed ground-volunteers and volunteer pilots.
The AFC Board is highly committed and involved; elevating "passenger and pilot safety" as a cornerstone to nearly every decision we make.
Finally, Angel Flight Central utilizes a highly advanced Flight Coordination Database which can accept flight requests from passengers around the clock; streamlines the screening process for AFC staff and Flight Coordination Volunteers, as well as shares each flight request digitally with active AFC Pilots on their phones/computers. The database also stores all statistics and measures passenger satisfaction/impact with automatically generated surveys on a quarterly basis.
All of Angel Flight Central's technology infrastructure is less than 4-years old, and data is stored in the cloud for safety and ability to work remotely from anywhere.
Externally, AFC's committed volunteer family is passionate and extremely generous with their time, talent and treasure. Angel Flight Central is involved and participate at a leadership level with the Air Care Alliance and Air Charity Network of charitable aviation organizations in order to share best practices, financial opportunities (grants and events), as well as safety standards on a regular basis. This relationship assists us with sharing flights outside of our 10-State territory which greatly increases passenger satisfaction and pilot safety. Angel Flight Central has also been partnering with Southwest Airlines Medical Transportation Program to oversee screening and scheduling of flights that are outside the parameters of a typical general aviation flight. The Southwest Airlines partnership provides a "national" reach to people in need, as well as hospitals and treatment centers who can share our mission within their establishments, allowing AFC staff and volunteers to provide an abundant array of resource/referrals to people in need- even if we are unable to serve them with flight assistance.

During its -year history, Angel Flight Central has established a successful foundation of policy and procedures, technological systems, availability to people in need, and an open/transparent accounting system which has led to a very dedicated and involved Board of Trustees, volunteer and staff team as well as strong local, regional and national partnerships. We have become more successful in growing a social media footprint. Our flight totals for medical care, compassion-related and national/natural disaster response flights have been on an increase so we enjoy the momentum that has naturally brought to the AFC staff. Our volunteer base (both ground and in-the-air) are also on the increase; as well as attendance and participation in our fundraising events. We have enjoyed national attention by being inducted in to the International Air and Space Hall of Fame and through our successful partnership with Southwest Airlines.
What we have not accomplished is determining the exact numbers of passengers who "qualify" for our service since current Medicaid policy makes traveling out of one's State for medical care nearly impossible. Can we find a way to be helpful for passengers to seek medical service without crossing state lines? In addition, medical and social work staff is rotating all of the time- so we must learn how to constantly regenerate our message to our resource-referral partners in a way that reaches the next generation after than contact leaves their position. Finally, the general aviation pilot "pool" is shrinking dramatically. We must continually search for recruitment methods that attract new pilots while not decreasing our stringent minimum requirements.
If insurance requirements are going to place barriers to people seeking medical care/clinical trials/surgeries/second-opinions and transplants, the survival of the organization may require additional focuses of populations, such as domestic violence victims, human & sex trafficking victims and treatment professionals, and cargo flights (blood, tissue, breast milk).
Should external forces limit the number of people we can help, we can easily change our outcomes to reflect the amount of impact that we can have on our patients. Of course, we would like to reach and help as many people as we possibly can!
In order to reach as many as possible, it will also be necessary to find, recruit, and retain a volunteer leader in each of our 10-States who can lead volunteers, communicate trends, and be the eyes-and-ears of the organization. AFC currently enjoys 3 State leaders out of our 10. Future success is imperative on local leadership.
Angel Flight Central has successfully arranged nearly 30,000 flights since its humble beginnings in 1995. Those flights have covered over 9 million miles in the air. In doing so, countless lives have been forever changed and saved. Families have remained intact. Millions of dollars that would have been spent on airline/train/bus tickets or gallons of fuel where able to be re-allocated to groceries, medicine, co-payments, food and school supplies. Volunteer Pilots have been given the opportunity to directly impact strangers (most, they will never see again) with an abundance of hope and happiness; two traits that regularly lack while battling severe illness. What an honor to play a small part and be able to share it with you, our donors and those who trust in us for service.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Angel Flight Central, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Angel Flight Central, Inc.

Board of directors
as of 08/09/2023
SOURCE: Self-reported by organization
Board chair

Mrs. LaDeena James

Cowell James Forge Insurance Group

Term: 2021 - 2023

Jim Hassenstab

DMSI Software

Joe Ratterman

Charter Pilot, KCAC Aviation

Michael McGraw

Chairman; Data Systems International

Scott Fitzgerald

Merrill Lynch

Joanne Barbera

Co-Founder & Member, Barbera & Watkins, LLC

Peter Sadlo

Financial Manager, Market Group at Morgan Stanley

Dianne White

MMOPA

Jim Stowers

Oxford Companies, LLC

Bill Keen

Keen Wealth Advisors

Mark Green

Kansas City Foot and Ankle

David Moeser

Retired, BP

Matthew Mitchell

Mitchell Private Holdings, LLC

Eric Kaseff

Acertus

Jeff Ragsdale

Ragsdale Steel Co

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 8/9/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

No data

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 09/02/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.