NorthEast Independent Living Services

aka NEILS   |   Hannibal, MO   |  www.neils.org

Mission

MISSION To enhance the rights and independence of people with disabilities to actively participate in their communities and to live self-determined lives. VISION Our vision is for Northeast Missouri to be accessible for all people and for our communities to foster and promote acceptance and diversity. VALUES • We believe individuals with disabilities should be able to live with self-determination and participate fully in a society which is accessible to all. • We believe in identifying and creating opportunities for people with disabilities to find secure and challenging employment. • We believe policy makers and the general public alike must be made aware people with disabilities should not be patronized, pitied, excluded, sheltered, or overprotected. • We believe each of us is an architect of this organization; our personal commitment and actions determine NEILS’ form and future. • We believe just as we foster self-reliance, NEILS and its employees are self-reliant. • We believe in maintaining an environment of mutual respect where open, honest communication is encouraged, welcomed, expected, and practiced throughout the organization. • We believe our greatest strength lies in a committed, energetic staff working together to play an active role in shaping NEILS’ future. • We believe because people with disabilities represent a diverse segment of the population, NEILS must aggressively pursue full diversity in our staff, board, and service-delivery system.

Ruling year info

1996

Executive Director

Mrs. Brooke Kendrick

Main address

4500 Paris Gravel Road

Hannibal, MO 63401 USA

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EIN

43-1726532

NTEE code info

Home Health Care (includes Visiting Nurse Associations) (E92)

Services to Promote the Independence of Specific Populations (P80)

Alliance/Advocacy Organizations (P01)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Individuals with disabilities should be afforded the same opportunities and rights as any other human being. Our goal is to assist individuals in identifying disparities, segregation, and discrimination on the basis of disability. Further, we assist the disability community in addressing these issues to ensure full access to programs, services, information that will empower them to live more independently in their own communities.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Information and Referral

Information about disability related issues, resources and services are provided to people with disabilities, professionals, and the general public. Staff members are available to listen and assist with locating resources and developing strategies for individuals to resolve problems, including but not limited to the following: housing issues, benefit issues, accessibility of private and public areas, discrimination, and finding employment. Requests for information are researched and provided in appropriate formats. Referrals are made to other agencies or service providers for existing services in the community.

Population(s) Served
People with disabilities

One on one support is available from volunteers and staff. The goal of peer support is to assist persons in learning coping skills for today’s world. We use the motto “been there, done that,” meaning that experience is the best education. Staff and volunteers who have acquired positive skills for managing their disabilities assist consumers to explore options, solve problems, and develop new skills.

Population(s) Served
People with disabilities

NEILS is available to help people learn how to speak for themselves. We will help all individuals who would like to become better self-advocates. Building skills and self-esteem enables individuals to ask for what they need to become or remain independent. It is necessary for persons with disabilities to develop these skills to more effectively impact their needs, and to impact local, state, and national disability policies. NEILS provides training, networking with other agencies, plus timely information to individuals about disability related issues in its monthly newsletter.

Population(s) Served
People with disabilities

Individualized training in daily living activities that are essential to living independently, safely, effectively, and successfully. Training topics available include but are not limited to: budgeting and personal finance, cooking, lease and tenant/landlord responsibilities, recreation, computer/internet, reading, training on management of attendant services, pre-employment skills, interpersonal skills, utilization of other services available and goal setting to achieve increased independence.

Population(s) Served
People with disabilities

Our equipment loan program has been designed to provide consumer with temporary equipment loan for daily living. The equipment on the program is given by donations from individuals or friends and families of ones who no longer need the equipment. The equipment is checked to ensure safety and then processed into the program to be available for loan to an individual who does have a need. The equipment can be loaned to a consumer on a short-term basis. Examples of equipment are, but are not limited to, walkers, shower chairs, transfer benches, commodes, and wheelchairs.

Population(s) Served
People with disabilities

NEILS Strongly believes in integrating persons with disabilities who are institutionalized back into community living. Our Transition Program is designed to assist persons with disabilities in achieving this goal. There are many steps that must be taken in order for de-institutionalization to occur. NEILS will assist in all stages of this process including the initial planning, finding a home, helping find financial assistance, along with the many other stages of the transitions program. We have resources available about the Olmstead Decision and your Constitutional Rights which play a large role in the de-institutionalization process.

Population(s) Served
People with disabilities

NEILS staff members are trained to provide an assessment of a person with a disability and the technology needs. NEILS can provide assistance with obtaining anything from lifts to vehicle hand controls to assistive computer devices and much more. Staff will provide recommendations for technology choices and assist with locating and applying for financial assistance. People also have an option of trying out times such as adaptive equipment available for loan. If the consumer is looking for used equipment we will assist in connecting them with resources to match their specific needs. The low vision library is in conjunction with Rehabilitation Services for the Blind.

Population(s) Served
People with disabilities

Some persons with disabilities require assistance with activities of daily living to enable them to live independently within his/her community. CDS allows individuals with disabilities to receive assistance with his/her daily living activities and other tasks while remaining in the home. This program allows the direction of Medicaid Dollars for in-home, consumer directed services. The CDS program allows the individual to direct his or her own care at no cost to you, the consumer. Qualified individuals direct his/her own care by hiring the attendant(s) of his/her own choice and managing and directing the services that meet the individuals needs. Eligibility requirements include being a resident of Missouri, need bathing, dressing, meal preparation, etc. The consumer must be eighteen (18) years of age or older, be Medicaid eligible in the state of Missouri and be able to direct his/her own self-care.

Population(s) Served
People with disabilities

In-Home Services are provided to individuals in need of assistance with activities of daily living to enable them to live independently wihtin his/her community. The In-Home program can provide assistance with tasks such as housekeeping, meal preparation, personal care, laundry, shopping/errands, and many other tasks. We also provide nurse visits and basic respite care. NEILS currently accepts Missouri MO HealthNet (Medicaid) or private pay.

Population(s) Served
People with disabilities

TAP for Telephone is provided by Missouri Assistive Technology free of charge to qualified persons. TAP-T provides basic voice telephone calling (both sending and receiving) and telephone alerting devices (telephones) for individuals with disabilities in the state of Missouri through the delivery of adaptive telephone equipment. NEILS is a demonstration site and you can view and test the phones to determine which will best fit your needs. Some qualifications include, but are not limited to:
◦You must be a Missouri resident
◦You must have telephone service in your home
◦You must have a certified disability

Population(s) Served
People with hearing impairments
People with vision impairments

Where we work

Awards

People's Choice for Home Care 2009

Hannibal Courier Post

Affiliations & memberships

Association of Programs for Rural Independent Living 2021

National Council on Independent Living 2021

Missouri Alliance for Home Care 2021

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of individuals with disabilities served.

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of new clients within the past 12 months

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of clients living independently

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of older adults being supported to live at home through home care, assistive technology, and/or personal support plans

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Equal rights and access to our communities, programs and services as well as an end to disability discrimination and segregation.

Our strategies for making this happen can be found in our Annual Program Plans.

As a Center for Independent Living, we employ a strong number of individuals with disabilities who have life experience living with a disabilities and what challenges that can bring. In addition, a majority of our board members are also individuals with disabilities. The determination of our staff and board to reduce inequalities have never been stronger.

Our organization's progress can be found in our Annual 704 (Performance) Reports.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Any individual with a disability

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Case management notes, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • With whom is the organization sharing feedback?

    Our staff, Our board,

  • How has asking for feedback from the people you serve changed your relationship?

    It has opened up communication between the organization and those we serve and helped to empower those we serve by allowing them to serve on our board of directors to further the mission of the organization.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

NorthEast Independent Living Services
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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NorthEast Independent Living Services

Board of directors
as of 7/28/2021
SOURCE: Self-reported by organization
Board co-chair

Mr. Garrett Lawrence

Consumer

Term: 2017 - 2021


Board co-chair

Mrs. Lindsay Williams

County Connections

Term: 2017 - 2021

Kenneth Walker

Previous Consumer

Lindsay Spalding

Monroe City R-1 Schools

Laura Fierce

Previous Consumer

Starlisha French

Current Consumer

Mary Gupton

Current Consumer

Jeana Houchins

Retired Educator

Doug McAtee

Current Consumer

Audrey Pickett

Current Consumer

Shamaar Salmon

Current Consumer

Jodi Crockett

Previous Consumer

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 07/28/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person with a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 07/28/2021

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.