Programs and results
What we aim to solve
Individuals with disabilities should be afforded the same opportunities and rights as any other human being. Our goal is to assist individuals in identifying disparities, segregation, and discrimination on the basis of disability. Further, we assist the disability community in addressing these issues to ensure full access to programs, services, information that will empower them to live more independently in their own communities.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Information and Referral
Information about disability related issues, resources and services are provided to people with disabilities, professionals, and the general public. Staff members are available to listen and assist with locating resources and developing strategies for individuals to resolve problems, including but not limited to the following: housing issues, benefit issues, accessibility of private and public areas, discrimination, and finding employment. Requests for information are researched and provided in appropriate formats. Referrals are made to other agencies or service providers for existing services in the community.
Peer Support
One on one support is available from volunteers and staff. The goal of peer support is to assist persons in learning coping skills for today’s world. We use the motto “been there, done that,” meaning that experience is the best education. Staff and volunteers who have acquired positive skills for managing their disabilities assist consumers to explore options, solve problems, and develop new skills.
Advocacy
NEILS is available to help people learn how to speak for themselves. We will help all individuals who would like to become better self-advocates. Building skills and self-esteem enables individuals to ask for what they need to become or remain independent. It is necessary for persons with disabilities to develop these skills to more effectively impact their needs, and to impact local, state, and national disability policies. NEILS provides training, networking with other agencies, plus timely information to individuals about disability related issues in its monthly newsletter.
Independent Living Skills Training
Individualized training in daily living activities that are essential to living independently, safely, effectively, and successfully. Training topics available include but are not limited to: budgeting and personal finance, cooking, lease and tenant/landlord responsibilities, recreation, computer/internet, reading, training on management of attendant services, pre-employment skills, interpersonal skills, utilization of other services available and goal setting to achieve increased independence.
Equipment Loan Program
Our equipment loan program has been designed to provide consumer with temporary equipment loan for daily living. The equipment on the program is given by donations from individuals or friends and families of ones who no longer need the equipment. The equipment is checked to ensure safety and then processed into the program to be available for loan to an individual who does have a need. The equipment can be loaned to a consumer on a short-term basis. Examples of equipment are, but are not limited to, walkers, shower chairs, transfer benches, commodes, and wheelchairs.
Nursing Home Transition Program
NEILS Strongly believes in integrating persons with disabilities who are institutionalized back into community living. Our Transition Program is designed to assist persons with disabilities in achieving this goal. There are many steps that must be taken in order for de-institutionalization to occur. NEILS will assist in all stages of this process including the initial planning, finding a home, helping find financial assistance, along with the many other stages of the transitions program. We have resources available about the Olmstead Decision and your Constitutional Rights which play a large role in the de-institutionalization process.
Adaptive Technology
NEILS staff members are trained to provide an assessment of a person with a disability and the technology needs. NEILS can provide assistance with obtaining anything from lifts to vehicle hand controls to assistive computer devices and much more. Staff will provide recommendations for technology choices and assist with locating and applying for financial assistance. People also have an option of trying out times such as adaptive equipment available for loan. If the consumer is looking for used equipment we will assist in connecting them with resources to match their specific needs. The low vision library is in conjunction with Rehabilitation Services for the Blind.
Consumer Directed Services
Some persons with disabilities require assistance with activities of daily living to enable them to live independently within his/her community. CDS allows individuals with disabilities to receive assistance with his/her daily living activities and other tasks while remaining in the home. This program allows the direction of Medicaid Dollars for in-home, consumer directed services. The CDS program allows the individual to direct his or her own care at no cost to you, the consumer. Qualified individuals direct his/her own care by hiring the attendant(s) of his/her own choice and managing and directing the services that meet the individuals needs. Eligibility requirements include being a resident of Missouri, need bathing, dressing, meal preparation, etc. The consumer must be eighteen (18) years of age or older, be Medicaid eligible in the state of Missouri and be able to direct his/her own self-care.
In-Home Services
In-Home Services are provided to individuals in need of assistance with activities of daily living to enable them to live independently wihtin his/her community. The In-Home program can provide assistance with tasks such as housekeeping, meal preparation, personal care, laundry, shopping/errands, and many other tasks. We also provide nurse visits and basic respite care. NEILS currently accepts Missouri MO HealthNet (Medicaid) or private pay.
TAP Telephone Program
TAP for Telephone is provided by Missouri Assistive Technology free of charge to qualified persons. TAP-T provides basic voice telephone calling (both sending and receiving) and telephone alerting devices (telephones) for individuals with disabilities in the state of Missouri through the delivery of adaptive telephone equipment. NEILS is a demonstration site and you can view and test the phones to determine which will best fit your needs. Some qualifications include, but are not limited to:
◦You must be a Missouri resident
◦You must have telephone service in your home
◦You must have a certified disability
Where we work
Awards
People's Choice for Home Care 2009
Hannibal Courier Post
Affiliations & memberships
Association of Programs for Rural Independent Living 2021
National Council on Independent Living 2021
Missouri Alliance for Home Care 2021
External reviews

Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of individuals with disabilities served.
This metric is no longer tracked.Totals By Year
Population(s) Served
People with disabilities
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of new clients within the past 12 months
This metric is no longer tracked.Totals By Year
Population(s) Served
People with disabilities
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of clients living independently
This metric is no longer tracked.Totals By Year
Population(s) Served
People with disabilities
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of older adults being supported to live at home through home care, assistive technology, and/or personal support plans
This metric is no longer tracked.Totals By Year
Population(s) Served
People with disabilities
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Equal rights and access to our communities, programs and services as well as an end to disability discrimination and segregation.
What are the organization's key strategies for making this happen?
Our strategies for making this happen can be found in our Annual Program Plans.
What are the organization's capabilities for doing this?
As a Center for Independent Living, we employ a strong number of individuals with disabilities who have life experience living with a disabilities and what challenges that can bring. In addition, a majority of our board members are also individuals with disabilities. The determination of our staff and board to reduce inequalities have never been stronger.
What have they accomplished so far and what's next?
Our organization's progress can be found in our Annual 704 (Performance) Reports.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
Any individual with a disability
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
NorthEast Independent Living Services
Board of directorsas of 07/28/2021
Mr. Garrett Lawrence
Consumer
Term: 2017 - 2021
Mrs. Lindsay Williams
County Connections
Term: 2017 - 2021
Kenneth Walker
Previous Consumer
Lindsay Spalding
Monroe City R-1 Schools
Laura Fierce
Previous Consumer
Starlisha French
Current Consumer
Mary Gupton
Current Consumer
Jeana Houchins
Retired Educator
Doug McAtee
Current Consumer
Audrey Pickett
Current Consumer
Shamaar Salmon
Current Consumer
Jodi Crockett
Previous Consumer
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
We do not display disability information for organizations with fewer than 15 staff.
Equity strategies
Last updated: 07/28/2021GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.