PayPal Giving Fund

Washington, DC   |  www.paypalgivingfund.org

Mission

PayPal Giving Fund aims to inspire a new wave of philanthropy, harnessing the power of technology to make giving part of everyday life. We pursue this vision by developing innovative programs that introduce charitable giving in relevant and engaging ways to new audiences. Through our partnerships, we make it easy for donors to support the charities they care about on the websites and apps they use every day. In doing so, we enable charities to forge relationships with new supporters, and benefit from new sources of unrestricted funds.

Ruling year info

2011

CEO

Nick Aldridge

Main address

1250 I Street NW Suite 1202

Washington, DC 20005 USA

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Formerly known as

MissionFish

eBay Charitable Giving Fund

EIN

45-0931286

NTEE code info

Fund Raising and/or Fund Distribution (T12)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

eBay for Charity

Enabling eBay buyers and sellers to give to their favorite charities.

Population(s) Served
Adults

Creating new ways for PayPal customers to give through websites, apps and other experiences.

Population(s) Served
Adults

Enabling fundraisers on GoFundMe to create campaigns that fund registered nonprofits.

Population(s) Served
Adults

Distributing funds raised for nonprofits by Humble Bundle, a leading retailer of digital games and eBooks.

Population(s) Served
Adults

Where we work

Awards

Cause Marketing Halo Award for Best Transactional Campaign 2010

Cause Marketing Forum

Affiliations & memberships

BBB Wise Giving Alliance Accredited Charity 2017

BBB Wise Giving Alliance Accredited Charity 2019

BBB Wise Giving Alliance Accredited Charity 2021

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Estimated number of funding dollars secured for the sector

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Number of organizational partners

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Online merchants that utilize PayPal Giving Fund to allow customers to donate to charity.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

PayPal Giving Fund aims to generate new funds for charities by creating fundraising opportunities in partnership with leading internet businesses. Harnessing PayPal's assets and support, we build commerce networks that raise funds for good causes while creating business value for our partners.

Our vision is to:
Empower consumers, merchants and charities to take control of fundraising and drive up charitable giving.

Our purpose is to:
Create inclusive networks of donors, merchants & charities so all can participate in raising new, unrestricted funds.

Our promise is to:
Power human potential to give back.
Enable customers to “do good" every day.

In order to achieve our goals, we are focused on:

Proving our value:
- Driving up charity awareness of and enrolment in PPGF through the PP network.
- Measuring and communicating the social and business impact of our work, particularly for charities and on the PP network
- Partnering with PP on innovative cause integrations to introduce new consumers to PPGF
- Developing an international strategy and playbook to enable future expansion

Developing and improving offerings to our major partners
- Account managing our top partners more effectively to strengthen relationships
- Improving our marketing and offering to new partners, including our web presence
- Introducing engagement plans & framework for our charities, particularly our most engaged charities

Reducing manual work and risks of all kinds in our core processes, driving excellence
- Identifying and addressing charity and donor pain points in interacting with PPGF
- Encouraging leadership and collaboration across our organisation
- Enabling and supporting board renewal and development in US and UK.

The core capabilities we are developing for meeting our goals are:
- A drive for innovation and improvement to increase our impact over time
- Robusting vetting and due diligence processes to ensure we fund only legitimate nonprofits
- Excellent account management for our partners and charities to deepen their engagement with our programs
- Effective and efficient use of technology to streamline and automate financial and accounting processes

We have made significant progress in the last two years in:
- Defining and developing our value proposition and business model
- Making best use of technology provided in-kind by PayPal to enrol and pay participating charities
- Completing the migration and enrollment of 20,000 charities into our new platform
- Growing participation in our network particularly through integrations we have enabled by PayPal

We will continue to work on:
- Increasing the scalability and reliability of our platforms and processes to enable future growth
- Developing new partnerships that will increase our impact at reduced marginal cost

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    We serve both donors looking to contribute and charities looking to raise funds.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Suggestion box/email, Dedicated customer support teams,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We make constant changes based on customer feedback. Recently we've added a widget to the charity dashboard pages that allows charities to get customized help as well as provide direct feedback on their experiences and desires. Based on this feedback we are in the process of redesigning the full charity dashboard experience to make information more transparent and accessible. On the donor side, we are constantly talking to donors about where and how they give, allowing us to support new product development (like [email protected] and Generosity Network) and demand that our merchant partners follow best in class donor disclosure practices.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board,

  • How has asking for feedback from the people you serve changed your relationship?

    From the beginning our customers have power to help shape the development of PayPal Giving Fund. If we don't listen to our donors, they will use other platforms to make their donations. The more we can understand where and how donors want to give, the better we can create experiences that will be attractive to them -- and generate more dollars for charity.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

PayPal Giving Fund
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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PayPal Giving Fund

Board of directors
as of 06/08/2022
SOURCE: Self-reported by organization
Board chair

Oktay Dogramaci

Oktay Dogramaci

PayPal

Franz Paasche

PayPal

Aaron Anderson

PayPal

Ellie Diaz

PayPal

Tie Kim

Benetech

Victoria Vrana

Bill & Melinda Gates Foundation

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 4/28/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 03/31/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.