Veterans Bridge Home
A stronger community. One Veteran at a time.
Programs and results
What we aim to solve
Within the Veteran and military community, there is a clear lack of equity and access to community healthcare and supportive service resources (Zoli, et. al., IVMF 2015). Despite substantial commitment from nonprofits and the Department of Veterans Affairs, veterans overwhelmingly cite navigation and access to services as their major challenge during and after transitioning out of the military, often leading to mental, physical, and social health needs receiving inadequate attention. Leveraging VA, local, state, and federal resources through our coordinated care network, VBH accurately and quickly connects veterans and their families to the best social and human services at the community, state, and federal level. We strongly believe in a whole-person approach in providing support, and access to community resources and social capital is the foundation of any successful family.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Center for Mindful Transition
Provides no cost professional mental health counseling, transition coaching, education, and access to additional community providers for Veteran families.
Employment Alliance
Employment support is our 2nd most requested service at approximately 25% of all requests each quarter. To address these needs Veterans Bridge Home works with Veterans and families, nonprofits who offer employment readiness benefits, and the businesses who want to hire Veterans and their families.
To do this, we created and lead an alliance of more than 200 of the best employers in our area who have demonstrated a commitment to hiring and retaining Veterans and military spouses. We directly support these businesses by educating and informing their connecting with hiring managers and talent acquisition teams on how and why hiring veterans and military family members benefits their company - both in revenue and in culture.
Resource Connection
VBH is the hub organization of NCServes-Metrolina, providing smart referrals to 60+ public, private, and nonprofit organizations that serve Veterans. We can help connect you to continuing education opportunities, housing, financial assistance, and more.
Veterans Network
There are more than 70 human service providers in the greater Mecklenburg county region that regularly serve Veterans and military families.
Do you know which ones are there to help you? Do you know if you qualify for their services? Do you have free time to find out? Or would you rather have someone help you who already knows the answers to all of these questions?
If you answered yes to the last question, Veterans Bridge Home can help you. Our Care Coordination Team knows the best nonprofits in of area, what services they provide, and who at that organization can help you. All you have to do is share some basic information with us here, and a member of the Veterans Bridge Home Care Coordination Team will contact you.
Connection to services is all about getting every Veteran and military family we meet connected to the service provider(s) who offers the support they need in the least amount of time. By involving a network of providers to help everyone we meet, we can offer a tailored solution for each Veteran and military family no matter the need or request. It also means that each provider can provide the service they do best and let other providers do the same. This avoids redundancy of services in the community and makes the entire system work more smoothly to the benefit of the Veteran and their family.
Where we work
External reviews

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Our results
How does this organization measure their results? It's a hard question but an important one.
Number of families served
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans, Military personnel
Related Program
Resource Connection
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Number of families served by the NCServes Network
Number of referrals to resources offered
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans, Military personnel
Related Program
Resource Connection
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
The number of unique service episodes within the NCServes network with positive service outcomes.
Number of job skills training courses/workshops conducted
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans
Related Program
Employment Alliance
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
The number of veteran-ready employer workshops conducted by VBH (CAVE)
Number of groups/individuals benefiting from tools/resources/education materials provided
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans, Military personnel
Related Program
Veterans Network
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
The number of attendees taking part in VBH's social capital events.
Number of attendees present at rallies/events
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans, Military personnel
Related Program
Employment Alliance
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
The number of veteran and spouse job seekers that attended VBH's annual Veteran Hiring Expo.
Number of participants engaged in programs
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans, Military personnel
Related Program
Employment Alliance
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
The number of employers participating in VBH programs to hire and retain veteran/spouse talent.
Number of public events held to further mission
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans, Military personnel
Related Program
Veterans Network
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
The number of social capital events held by VBH.
Number of people in the area with access to affordable housing as a result of the nonprofit's efforts
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans, Military personnel
Related Program
Resource Connection
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
The number of families which VBH facilitated access to affordable housing.
Number of homeless participants engaged in housing services
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans
Related Program
Resource Connection
Type of Metric
Output - describing our activities and reach
Direction of Success
Decreasing
Context Notes
The number of eligible families approved for SSVF aid. (Note: Grant year began in October 2019. As of Sept. 2020, 178 eligible families have been approved.)
Number of participants who gain employment
This metric is no longer tracked.Totals By Year
Population(s) Served
Veterans, Military personnel
Related Program
Employment Alliance
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
The number of veterans, spouses, and transitioning service members that gain employment due to VBH's direct efforts.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Veterans Bridge Home's mission has remained unchanged since our doors first opened in 2011. During the first year, four veterans who were seeking successful post-military lives for their families helped shape what this organization should do. Our mission to serve one family at a time, with the proper attention they deserve, inspires the challenging and rewarding work we do each day.
Today our focus is the same, however, how we serve, our impact, and our goals have only grown in scope. There are roughly 150,000 veterans in our ten-county service area and VBH strives each day to assist each veteran family in any state of transition achieve their unique goals.
What are the organization's key strategies for making this happen?
Veterans Bridge Home helps veterans, active service members, and military-connected families succeed in times of transition by identifying their unique goals and connecting them to the most appropriate community resources. VBH addresses the social and professional needs of the ten-county Charlotte-Metrolina region through our five service programs:
1)Care Coordination: VBH leads a collective impact model called NCServes, orchestrating services across 60+ different providers to meet the needs of veterans across the region.
2)Employment: VBH works with over 200 companies in the region to enhance their veteran-readiness and their hiring and retention best practices.
3)Social Capital: VBH hosts a minimum of 11 monthly events that allow veterans to build social capital through networking, fellowship, fitness and volunteering.
4)Housing: VBH provides direct affordable housing aid as Mecklenburg County's Supportive Service for Veteran Families co-provider in partnership with Catholic Charities.
5)Mind Health: VBH co-leads the Charlotte-regional suicide prevention workgroup in partnership with the Mecklenburg Veterans Service Office, NC Governor's Office, and SAMSHA.
What are the organization's capabilities for doing this?
We have evolved our nationally recognized model to be a data driven and scalable to address the needs of our veterans by more effectively and efficiently leveraging the services available in their local community. We start by elevating the community's understanding of veteran issues, to provide solutions and to deepen collaboration among employers, human service providers, and each citizen in our community.
The needs of today's veteran population continue to evolve, bearing little resemblance to their origins in the days following 9/11. The pace in which veterans are transitioning to civilian life is creating pressure on existing public and nonprofit provider capacity. Our leadership and facilitation allows for more efficient use of services by eliminating redundancies and allowing the most appropriate organizations to provide sufficient services. We are able to accurately measure and improve upon the following quantitative measurements:
Who is requesting services? (Demographic & service info)
What are they requesting? (Type of services)
Is there an org to support that request? (Gaps)
How long does service delivery take? (Efficiency)
What are the outcomes of service delivery? (Effectiveness)
This awareness and quantitative approach to understanding the service delivery success in our local community better informs our conversations and decision making on where impact is made on an individual and system level across domains of Employment, Housing, Financial Assistance, Education, Healthcare, Benefits, Recreation, etc.
VBH is constantly learning and evolving to best address the needs of our veterans. We seek to measure and listen to all feedback and in turn adapt to best serve the community. Each member of our staff and Board of Directors has a direct connection to military service. As veterans, spouses, and family members, we all know first-hand the challenges of reinventing your professional identity, social network, and access to resources. This understanding of veteran experience is what sets VBH apart: we know every veteran is a valuable asset and can contribute lasting impact to their community.
What have they accomplished so far and what's next?
What started as two concerned individuals assisting four families in our first year, using any and all resources they had at hand, has evolved into a nationally recognized, data driven and scalable model to address the needs of our veterans by more effectively and efficiently leveraging the services available in their local community.
Since 2011 we've served over 10,000 veteran families, but we know we can't rest on our past success. The number of veterans moving to has continued to stay high, and as their needs evolve, Veterans Bridge Home will adapt to meet their needs and always strive to selflessly serve those that have served and sacrificed for our community and our country.
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Veterans Bridge Home
Board of directorsas of 02/22/2022
Mr. Tommy Norman
Founder of Veterans Bridge Home
Term: 2011 -
Mrs. Amaris McComas
TIAA
Term: 2017 -
Andrew Barnes
Wells Fargo
Marty Viser
Campbell's
Matt Martin
Fed. Reserve Bank of Richmond
H.B. Smith
Smith Group at Baird
Erika Thompson
Clariant
Russ Major
USAA
Jared Rorrer
Accenture
Tim Monte
Region's Bank
Brian Hesslin
Duke Energy
Jim Whaley
USO NC
Kenneth Miller
Bank of America
Amaris McComas
TIAA
Melissa Bodford
The Schuessler Group
Kevin Eckert
TFX Capital
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
No data
No data
Sexual orientation
No data
Disability
No data