Veterans Bridge Home

A stronger community. One Veteran at a time.

aka Veterans Bridge Home   |   Charlotte, NC   |  www.veteransbridgehome.org

Mission

Veterans Bridge Home is a Charlotte-based organization that connects Veterans and their families, in any state of transition, to the community. Through our network of partners, we help Veterans navigate employment, create social connections, and settle their families. We look at the whole Veteran and connect them to the resources needed to be successful and thriving leaders in our community.

Ruling year info

2011

Executive Director

Mr. Blake Bourne

Main address

5260 Parkway Plaza Blvd Suite 110

Charlotte, NC 28217 USA

Show more contact info

Formerly known as

Charlotte Bridge Home

EIN

45-2350728

NTEE code info

Human Services - Multipurpose and Other N.E.C. (P99)

Military/Veterans' Organizations (W30)

Alliance/Advocacy Organizations (F01)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Within the Veteran and military community, there is a clear lack of equity and access to community healthcare and supportive service resources (Zoli, et. al., IVMF 2015). Despite substantial commitment from nonprofits and the Department of Veterans Affairs, veterans overwhelmingly cite navigation and access to services as their major challenge during and after transitioning out of the military, often leading to mental, physical, and social health needs receiving inadequate attention. Leveraging VA, local, state, and federal resources through our coordinated care network, VBH accurately and quickly connects veterans and their families to the best social and human services at the community, state, and federal level. We strongly believe in a whole-person approach in providing support, and access to community resources and social capital is the foundation of any successful family.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Center for Mindful Transition

Provides no cost professional mental health counseling, transition coaching, education, and access to additional community providers for Veteran families.

Population(s) Served
Veterans
Families

Employment support is our 2nd most requested service at approximately 25% of all requests each quarter. To address these needs Veterans Bridge Home works with Veterans and families, nonprofits who offer employment readiness benefits, and the businesses who want to hire Veterans and their families.

To do this, we created and lead an alliance of more than 200 of the best employers in our area who have demonstrated a commitment to hiring and retaining Veterans and military spouses. We directly support these businesses by educating and informing their connecting with hiring managers and talent acquisition teams on how and why hiring veterans and military family members benefits their company - both in revenue and in culture.

Population(s) Served
Veterans
Unemployed people

VBH is the hub organization of NCServes-Metrolina, providing smart referrals to 60+ public, private, and nonprofit organizations that serve Veterans. We can help connect you to continuing education opportunities, housing, financial assistance, and more.

Population(s) Served
Veterans
Military personnel

There are more than 70 human service providers in the greater Mecklenburg county region that regularly serve Veterans and military families.

Do you know which ones are there to help you? Do you know if you qualify for their services? Do you have free time to find out? Or would you rather have someone help you who already knows the answers to all of these questions?

If you answered yes to the last question, Veterans Bridge Home can help you. Our Care Coordination Team knows the best nonprofits in of area, what services they provide, and who at that organization can help you. All you have to do is share some basic information with us here, and a member of the Veterans Bridge Home Care Coordination Team will contact you.

Connection to services is all about getting every Veteran and military family we meet connected to the service provider(s) who offers the support they need in the least amount of time. By involving a network of providers to help everyone we meet, we can offer a tailored solution for each Veteran and military family no matter the need or request. It also means that each provider can provide the service they do best and let other providers do the same. This avoids redundancy of services in the community and makes the entire system work more smoothly to the benefit of the Veteran and their family.

Population(s) Served
Veterans
Military personnel

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of families served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans, Military personnel

Related Program

Resource Connection

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of families served by the NCServes Network

Number of referrals to resources offered

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans, Military personnel

Related Program

Resource Connection

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

The number of unique service episodes within the NCServes network with positive service outcomes.

Number of job skills training courses/workshops conducted

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans

Related Program

Employment Alliance

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The number of veteran-ready employer workshops conducted by VBH (CAVE)

Number of groups/individuals benefiting from tools/resources/education materials provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans, Military personnel

Related Program

Veterans Network

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

The number of attendees taking part in VBH's social capital events.

Number of attendees present at rallies/events

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans, Military personnel

Related Program

Employment Alliance

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

The number of veteran and spouse job seekers that attended VBH's annual Veteran Hiring Expo.

Number of participants engaged in programs

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans, Military personnel

Related Program

Employment Alliance

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

The number of employers participating in VBH programs to hire and retain veteran/spouse talent.

Number of public events held to further mission

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans, Military personnel

Related Program

Veterans Network

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The number of social capital events held by VBH.

Number of people in the area with access to affordable housing as a result of the nonprofit's efforts

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans, Military personnel

Related Program

Resource Connection

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

The number of families which VBH facilitated access to affordable housing.

Number of homeless participants engaged in housing services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans

Related Program

Resource Connection

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Context Notes

The number of eligible families approved for SSVF aid. (Note: Grant year began in October 2019. As of Sept. 2020, 178 eligible families have been approved.)

Number of participants who gain employment

This metric is no longer tracked.
Totals By Year
Population(s) Served

Veterans, Military personnel

Related Program

Employment Alliance

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

The number of veterans, spouses, and transitioning service members that gain employment due to VBH's direct efforts.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Veterans Bridge Home's mission has remained unchanged since our doors first opened in 2011. During the first year, four veterans who were seeking successful post-­military lives for their families helped shape what this organization should do. Our mission to serve one family at a time, with the proper attention they deserve, inspires the challenging and rewarding work we do each day.

Today our focus is the same, however, how we serve, our impact, and our goals have only grown in scope. There are roughly 150,000 veterans in our ten-county service area and VBH strives each day to assist each veteran family in any state of transition achieve their unique goals.

Veterans Bridge Home helps veterans, active service members, and military-connected families succeed in times of transition by identifying their unique goals and connecting them to the most appropriate community resources. VBH addresses the social and professional needs of the ten-county Charlotte-Metrolina region through our five service programs:

1)Care Coordination: VBH leads a collective impact model called NCServes, orchestrating services across 60+ different providers to meet the needs of veterans across the region.

2)Employment: VBH works with over 200 companies in the region to enhance their veteran-readiness and their hiring and retention best practices.

3)Social Capital: VBH hosts a minimum of 11 monthly events that allow veterans to build social capital through networking, fellowship, fitness and volunteering.

4)Housing: VBH provides direct affordable housing aid as Mecklenburg County's Supportive Service for Veteran Families co-provider in partnership with Catholic Charities.

5)Mind Health: VBH co-leads the Charlotte-regional suicide prevention workgroup in partnership with the Mecklenburg Veterans Service Office, NC Governor's Office, and SAMSHA.

We have evolved our nationally recognized model to be a data driven and scalable to address the needs of our veterans by more effectively and efficiently leveraging the services available in their local community. We start by elevating the community's understanding of veteran issues, to provide solutions and to deepen collaboration among employers, human service providers, and each citizen in our community.

The needs of today's veteran population continue to evolve, bearing little resemblance to their origins in the days following 9/11. The pace in which veterans are transitioning to civilian life is creating pressure on existing public and nonprofit provider capacity. Our leadership and facilitation allows for more efficient use of services by eliminating redundancies and allowing the most appropriate organizations to provide sufficient services. We are able to accurately measure and improve upon the following quantitative measurements:

­Who is requesting services? (Demographic & service info)

­What are they requesting? (Type of services)

­Is there an org to support that request? (Gaps)

­How long does service delivery take? (Efficiency)

­What are the outcomes of service delivery? (Effectiveness)

This awareness and quantitative approach to understanding the service delivery success in our local community better informs our conversations and decision making on where impact is made on an individual and system level across domains of Employment, Housing, Financial Assistance, Education, Healthcare, Benefits, Recreation, etc.

VBH is constantly learning and evolving to best address the needs of our veterans. We seek to measure and listen to all feedback and in turn adapt to best serve the community. Each member of our staff and Board of Directors has a direct connection to military service. As veterans, spouses, and family members, we all know first­-hand the challenges of reinventing your professional identity, social network, and access to resources. This understanding of veteran experience is what sets VBH apart: we know every veteran is a valuable asset and can contribute lasting impact to their community.

What started as two concerned individuals assisting four families in our first year, using any and all resources they had at hand, has evolved into a nationally recognized, data driven and scalable model to address the needs of our veterans by more effectively and efficiently leveraging the services available in their local community.

Since 2011 we've served over 10,000 veteran families, but we know we can't rest on our past success. The number of veterans moving to has continued to stay high, and as their needs evolve, Veterans Bridge Home will adapt to meet their needs and always strive to selflessly serve those that have served and sacrificed for our community and our country.

Financials

Veterans Bridge Home
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Veterans Bridge Home

Board of directors
as of 4/29/2021
SOURCE: Self-reported by organization
Board co-chair

Mr. Tommy Norman

Founder of Veterans Bridge Home

Term: 2011 -


Board co-chair

Mrs. Amaris McComas

TIAA

Term: 2017 -

Andrew Barnes

Wells Fargo

Marty Viser

Campbell's

Matt Martin

Fed. Reserve Bank of Richmond

H.B. Smith

Smith Group at Baird

Erika Thompson

Clariant

Russ Major

USAA

Jared Rorrer

Accenture

Tim Monte

Region's Bank

Brian Hesslin

Duke Energy

Jim Whaley

USO NC

Kenneth Miller

Bank of America

Amaris McComas

TIAA

Melissa Bodford

The Schuessler Group

Kevin Eckert

TFX Capital

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 04/29/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data