HAVEN SERVICES
WE ARE A SAFE HAVEN FOR YOUR FINANCIAL AND HOUSING CRISIS
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Financial Capability, Housing, and Supportive Services
Haven Neighborhood Services has a three-prong approach to financially empowering communities through financial capability work and housing security efforts:
1) Financial and Housing Education Workshops, concerning In-person, Online, and Computer-Based Instruction (CBI) Financial Literacy, First-Time Homebuyer, Online Banking;
2) Financial Coaching and Housing Counseling Services, such as Bank Account Enrollment Assistance, Credit/Debt Management, Foreclosure Prevention, Identity Theft Recovery, Volunteer Income Tax Assistance (VITA), Pre-Purchase Home, Rental Assistance, Refinance; and
3) Supportive Services, including organization collaboration that streamlines referrals to over 75+ local partners, to provide financial intervention and supportive services to address the immediate needs of our clients.
Where we work
Affiliations & memberships
UnidosUS 2021
Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of tax returns completed by volunteers
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of savings accounts used by clients
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Number of clients referred to other services as part of their support strategy
This metric is no longer tracked.Totals By Year
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
At Haven Neighborhood Services, we understand that Low-and Moderate-Income (LMI) individuals and families across Los Angeles county experience a great deal of financial hardship that impacts every dimension of their lives. More than 30% of renter households are spending at least half of their monthly income on rent and utilities, leaving little discretionary income for other bills and expenses. Homelessness starts rising when median rents in a region exceed 22% of median income and rises even more sharply at 32%; in Los Angeles, the median rent is 46.7% or nearly half of median income. The chronic financial and housing instability not only imposes high degrees of day-to-day stress, but it also limits their abilities to improve their overall financial and housing outlook.
What are the organization's key strategies for making this happen?
We strive to integrate effective financial capability, housing, and supportive services that are essential for LMI individuals and families to achieve economic inclusion, mobility and, ultimately, financial security to combat poverty, prevent homelessness, and end their financial and housing crisis. This involves harnessing an array of resources, capabilities, and institutional support that enable vulnerable individuals and families to sustain themselves, thrive, and move up the economic ladder.
What are the organization's capabilities for doing this?
What have they accomplished so far and what's next?
Haven Neighborhood Services has served over 34,500+ clients since 2010. Annually, Haven Neighborhood Services serves a minimum of 3,250 participants per year. Many of which have achieved financial freedom and ended their financial/housing crisis through our education and direct services. Provided below are compiled data within the last 10 years of the following demographics profiles: age, race, ethnicity, geographic location, military status, income level, educational level, disability, homelessness or homeownership, citizenship, student status, and unbanked/underbanked.
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
HAVEN SERVICES
Board of directorsas of 05/03/2024
Nora Perez
Enterprise Bank & Trust
Theresa Don Lucas
City National Bank
Alvin Lee Frank
Retired, Attorney and Business Entrepreneur
Bruce Gumbiner
American Business Bank
Nora Perez
Enterprise Bank & Trust
Jose Figueroa
City First Bank
Kent Chen
SoCalGas
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
The organization's co-leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
Equity strategies
Last updated: 08/11/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.