Michigan Armed Forces Hospitality Center Inc

Serving those who serve us

aka MI Freedom Center   |   Troy, MI   |  www.mifreedomcenter.org

Mission

We have four centers with the same mission: “Serving those who serve us” Who do we serve? -We serve all U.S. and Allied military service members past and present as well as their immediate family including Gold Star families. Why are Freedom Centers needed? - Provide service members with an opportunity for rest and reflection as they deploy into harm’s way or return home from deployment - Ease the trials of travel for military families - Honor the families of fallen heroes as they make the journey home - Show appreciation for the sacrifices of service members and their families in defense of our freedom

Ruling year info

2019

CEO

Patrick Colbeck

Chairman of the Board

Ken Pratt

Main address

755 W. Big Beaver Road Suite 2020

Troy, MI 48084-4925 USA

Show more contact info

EIN

45-2813231

NTEE code info

Military/Veterans' Organizations (W30)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Freedom Centers are need to: - Provide service members with an opportunity for rest and reflection as they deploy into harm’s way or return home from deployment - Ease the trials of travel for military families - Honor the families of fallen heroes as they make the journey home - Show appreciation for the sacrifices of service members and their families in defense of our freedom

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

DTW Airport Hospitality Centers (2)

Provide amenities needed for weary travelers including food, beverages, toiletry items, recharge stations, recliners, beds, and smiles.

(DTW centers serve personnel and their families from all over the world not just Detroit().

Population(s) Served

Provide amenities needed for new recruits and their families including food, beverages, toiletry items, recharge stations, recliners, beds, and smiles.

Population(s) Served

Provide amenities needed for new recruits and their families including food, beverages, toiletry items, recharge stations, recliners, beds, and smiles.

Population(s) Served

Where we work

Awards

"People Love Us" 2019

Yelp

Affiliations & memberships

Yelp "People Love Us" Award 2019

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Our mission is to serve those who serve us. We execute this mission at 4 Freedom Centers across MI. A daily log of guests is tracked at each center. Log is compiled monthly for Board of Directors.

Average number of dollars per person served

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Monthly program expenses divided by average number of guests per month. NOTE: 2019 included value "in-kind" gifts for first time.

Number of unique website visitors

This metric is no longer tracked.
Totals By Year
Type of Metric

Context - describing the issue we work on

Direction of Success

Increasing

Context Notes

# unique visits/month x 12. Data is an indicator of community interest and our marketing reach. NOTE: Started tracking in 2019.

Hours of volunteer service

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Context Notes

We have over 200 volunteers who fill 80 shifts per week across 4 centers. Volunteer hours are tracked in Volgistics.

Number of Facebook followers

This metric is no longer tracked.
Totals By Year
Type of Metric

Context - describing the issue we work on

Direction of Success

Increasing

Context Notes

# Facebook Likes

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Make sure that EVERY military service member and their immediate family know that their sacrifices on behalf of our freedom are truly appreciated.

Provide hospitality services to military personnel and their immediate family during times of greatest change, turmoil and weariness.

That is why we keep the doors open at our two Freedom Centers at DTW airport as well as the Detroit and Lansing Military Entrance Processing Stations.

We minimize expenses by recruiting volunteers to fill over 80 shifts per week at our four centers. Paid staff is kept to a minimum. Staff ensures that we have coordinated coverage of shifts and supplies for our guests.

We have built relationships with businesses and community organizations that help to offset operating expenses via gift in-kind contributions of food and beverages.

We are now working to improve the efficiency and effectiveness of overall operations including guest services, supply logistics, financial management, donor recognition and fundraising.

We have over 200 Volunteers covering 80 shifts per week to keep our doors open for our guests. These volunteers are supported by a full time staff of 4 who make sure that shifts are covered, supplies are available, government forms are filed, community is engaged and funds are raised. Our partnerships with the commanders of Military Entrance Processing Stations, the Wayne County Airport Authority, and Delta Airlines have been instrumental in providing us with facilities and infrastructure support crucial to our operations. Community organizations and business throughout the state provide us with volunteers and the funds needed to support our operations.

Since opening our doors in 2011, we have served over 700,000 guests serving us in the military as well as Gold Star and Blue Star family members.

From our humble origins of a re-purposed conference room in the McNamara Terminal at Detroit Metro Airport, we have since grown to a total of four Freedom Centers - Two at DTW, one at Detroit Military Entrance Processing Station, and one at Lansing Military Entrance Processing Station. There is clearly a demand for our services.

Beyond executing our core mission of service those who serve us, our operations are focused upon improving the efficiency and effectiveness of our current operations. Towards this end, we have accomplished the following:

- Added new Board members with extensive non-profit management experience
- Improved communications between staff, volunteers, and board
- Improved recognition of volunteers
- Expanded partnership with Wayne County Airport Authority via joint projects
- Expanded social media reach and activity
- Created new marketing materials to assist in communicating mission more effectively

With sufficient funding, we would love to extend our operations as follows:
- Provide additional amenities for our guests
- Stabilize funding sources with the establishment of an endowment fund
- Additional airport-based Freedom Centers
- A mobile Freedom Center in support of homecomings, deployments and veteran events
- Provide a veteran/active duty event portal promoting other military organizations in the state

Financials

Michigan Armed Forces Hospitality Center Inc
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Michigan Armed Forces Hospitality Center Inc

Board of directors
as of 6/11/2020
SOURCE: Self-reported by organization
Board chair

Ken Pratt

Melonie Colaianne

Masco Foundation

Howard Rundell

USN (Ret)

Mike Greiger

Chip Campbell

Janina Parrott-Jacobs

Jim Breaugh

David Kallman

Kallman Legal

Patrick Colbeck

Perspective Shifts, LLC