Open Door Legal
The Law Belongs to All of Us
Programs and results
What we aim to solve
Open Door Legal is an award-winning nonprofit pioneering the country’s first system of universal access to legal aid, starting in San Francisco’s communities of color.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Direct Legal Services
We’ve designed our program to maximize client outcomes and the guest experience, and to ensure nobody who is income-qualified, has a legal problem, and resides in our service area is turned away from services. Guests can complete our intake form on our website or by visiting one of our offices, which currently have drop-in hours M-F. Guests are then given an appointment based on the triage priority of their issue within one of seven practice groups. At their appointment, they will meet with an attorney who can make a determination on their case plan and sign retainers. Warm referrals are made when appropriate. The entire process is streamlined and managed using our custom-built best-in-class case management technology.
Where we work
External reviews

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Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsTotal number of people housed
This metric is no longer tracked.Totals By Year
Related Program
Direct Legal Services
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
The total number of people housed, either by preventing their eviction or by removing/appealing a barrier to housing that directly and immediately leads to them obtain housing.
Total number of family conflicts resolved
This metric is no longer tracked.Totals By Year
Related Program
Direct Legal Services
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
This metric includes most successful family law cases, including child custody and domestic violence issues, where violence ends and family conflicts are resolved, or where an adoption is granted.
Total value of immediate assets created or debt canceled
This metric is no longer tracked.Totals By Year
Related Program
Direct Legal Services
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
The total value of awards or canceled debt found in court orders or settlements on behalf of low-income clients. Increases in income are counted for 12 months form award.
Estimated value of assets protected
This metric is no longer tracked.Totals By Year
Related Program
Direct Legal Services
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
The est. total value of assets saved via estate planning, probate, or by remedying fraud.
Number of clients assisted with legal needs
This metric is no longer tracked.Totals By Year
Related Program
Direct Legal Services
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Only includes cases closed in reported year. Does not include people who come for a consultation, but with whom we do not sign a letter of engagement or otherwise formally represent
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
We believe that legal representation is the most effective way to address poverty in America. In fact, we’ve calculated a 1:21 social return on investment. This means that for every $1 we spent, we generated $21 in immediate and long-term financial benefits. This social ROI is likely higher than any other anti-poverty intervention, and the upstream nature of our work means that we are able to create real, lasting change.
Take the story of Claudia, one of our early clients. For 8 years, she was trapped in an abusive relationship. Ample medical documentation proved she was a victim, but when her husband called the police to report that she had hit him, they didn’t believe any of it. They arrested her. She spent five days in jail and when she was released, she was given a restraining order that prevented her from going home, seeing her children, even getting a change of clothes. She ended up homeless. Claudia visited agency after agency, asking for help on a trial that would let her go back home. She was turned away from five agencies before she found Open Door Legal.
Our attorneys represented Claudia at a three-day trial, got her back into her home, and got her abuser out. We also helped her get child support and, most importantly, full custody of her children. We even helped her get a divorce, despite the fact that her abusive husband tried to hide the community assets. Claudia has been able to stay stably housed ever since. She has re-entered the workforce and even completed her citizenship. And all of this cost a tiny fraction of what homeless services or subsidized housing would have.
To learn more about our solution and hear more of Claudia’s story, visit https://opendoorlegal.org/
What are the organization's key strategies for making this happen?
A good analogy for our work is a general hospital. General hospitals ensure everyone can get medical care, for any kind of medical issue, within a defined area. We’re creating the same thing, but instead of addressing health care, we’re addressing injustice. In the system we’ve built, we’ve been able to successfully represent low-income neighbors in over 35 areas of law.
In fact, deterrence theory strongly supports the idea that this strategy is the one that’s most effective at changing the behavior of bad actors. Research shows that bad actors who would violate the law--be it nefarious banks, landlords, or domestic abusers--are far more responsive to the likelihood of punishment than the severity of punishment. This means that universal access has a systemic effect on how our neighbors are treated - far more than any other strategy attempting to protect the rights of low-income people of color. Ultimately, we envision a future where all preventable injustice is stopped.
What are the organization's capabilities for doing this?
We’ve assembled a best-in-class team to pioneer universal access. Our program staff have proven capable of handling more cases, in more areas of law, with the same or better outcomes, per person, than many experts thought was possible. Part of our success is due to the development of our own case management application, which dramatically streamlines our workflows and improves our efficiency.
What have they accomplished so far and what's next?
We opened for services in 2013 and our first year budget was a mere $35,000 - enough to pay our founders minimum wage as they handled hundreds of cases. Within 8 years we have grown our budget 100x and become a recognized innovator in our field.
Our service area now encompasses 40% of the low-income population in San Francisco. And within the next three years, we hope to finish scaling city-wide, make San Francisco the first city in the country with universal access to legal help, and become a model for national replication. We plan to usher in the day when the law truly belongs to all of us.
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Open Door Legal
Board of directorsas of 02/21/2023
Kathy Chao
Olivier Schreiber & Chao LLP
Michelle Carrington
Kathy Chao
Chao Legal
Melanie Hamburger
Marin City Health and Wellness
Jared Liederman
Draper Richards Kaplan
Bart Volkmer
Dropbox
Mira Park
Wells Fargo
Gary Whitehouse
David Lisson
Davis Polk & Wardwell LLP
Amy Chiu
IBM Watson Health
Amanda Hunt
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
The organization's co-leader identifies as:
Race & ethnicity
No data
Gender identity
No data
No data
Sexual orientation
No data
Disability
No data