Joplin Transitional Housing, Inc

Who are the people you serve with your mission?

Loving Grace serves young women with or without babies/toddlers. We work with young women who may be homeless, who have family's in crisis, or need the tools to gain self-sufficiency and independence.

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

What significant change resulted from feedback?

Through monitoring our resident feedback on a consistent and continual basis, we have been able to identify additional needs and expand our programs to provide diverse learning opportunities.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback