PLATINUM2022

USAHello

Find. Learn. Thrive.

aka Refugee Center Online   |   Portland, OR   |  www.usahello.org

Mission

USAHello helps refugees, asylum seekers, immigrants and their receiving communities thrive with free high-quality online information and resources in many languages. USAHello.org serves as a hub for trustworthy information and educational resources visited by hundreds of thousands of people from diverse backgrounds every year. We work hard to be relevant to the communities we serve. Our information is written in plain English and translated into additional languages to ensure it is accessible to as many people as possible. Our website covers a wide range of topics, and our FindHello app (a partnership with UNHCR) connects people to local services. Our popular online classroom offers free citizenship and GED® preparation classes.

Ruling year info

2013

President

Miranda Kaiser

US President

Sarah Ivory

Main address

P.O. Box 15167

Portland, OR 97293 USA

Show more contact info

EIN

45-3789421

NTEE code info

Ethnic/Immigrant Services (P84)

Public, Society Benefit - Multipurpose and Other N.E.C. (W99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Historically, the United States has been known as a country that welcomes diversity and affords immigrants enormous opportunities. The reality, however, is that there are structural barriers to effective integration that have created a widening disparity between our foreign-born and native residents. Access to trustworthy, practical information, basic education and a pathway to citizenship are among the most important integration tools for newcomers in the USA. Today however, misinformation runs rampant, more than a quarter of adult immigrants are without a high school diploma, and there are 9 million immigrants who are currently eligible for citizenship but have not yet attained that goal. USAHello’s work compliments on-the-ground services in addressing barriers to integration by providing a free, open access, online learning center developed specifically for non-native English speakers.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

FindHello - A Local Resource App for Immigrants, Asylum Seekers, Refugees and Services Providers

Searchable multilingual app that allows immigrants, asylum seekers, refugees and services providers to find the resources, services, and programs they need in their own communities.

Population(s) Served
Immigrants and migrants
Adults

A multilingual online citizenship preparation course for immigrants, asylum seekers and refugees.

Population(s) Served
Immigrants and migrants
Adults

A multilingual online GED® reparation course to help immigrants, refugees and asylum seekers earn their high school equivalency diplomas.

Population(s) Served
Adults
Immigrants and migrants

Accessible, relevant information on a variety of topics of interest to immigrants and refugees in the USA including: news and policy updates, citizenship, asylum, family reunification, jobs and careers, education, and life in the USA.

Population(s) Served
Adults
Immigrants and migrants

Where we work

Affiliations & memberships

Refugee Council USA - Member 2022

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of unique website visitors

This metric is no longer tracked.
Totals By Year
Population(s) Served

Immigrants and migrants

Related Program

Multilingual information for immigrants, asylum seekers and refugees.

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of adult learners enrolled

This metric is no longer tracked.
Totals By Year
Population(s) Served

Immigrants and migrants

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of individual students who enrolled in USAHello's GED and citizenship preparation courses.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

USAHello aims to provide refugees, asylum seekers and immigrants of all backgrounds, along with the communities and organizations that welcome them, with relevant, accessible information and educational tools to work toward their own goals.

In 2021 USAHello aims to provide 2 million people with our free, online resources and enroll over 35,000 students in our online classroom.

We will also be rebuilding our self-paced free online learning center on a new platform in 2021 to provide expanded learning content, an improved student experience and a new instructor dashboard to extend access to adult education providers.

USAHello supports immigrant integration at a national scale through the following programs:

Information: trustworthy multilingual information resources on a wide range of topics to help immigrants navigate US society. Laws, rights and policies are explained in a clear, easy-to-understand format to help those most impacted understand their options.

Education: free self-paced classroom for high-school equivalency (GED) test preparation; directory of education information; access to free online English classes.

Citizenship: free multilingual online citizenship preparation class; in-depth resources about all aspects of applying for US citizenship and connection to available resources to help new Americans through the process.

Local resource directory: connection to thousands of on-the-ground services through the FindHello app.

Receiving communities: resources offering in-depth information about immigration and immigrants; effective messaging and positive narratives; and advocacy, volunteering, and community involvement strategies for welcoming communities and individuals.

2021 marks USAHello's tenth year in operation. Today, USAHello is the largest comprehensive multilingual online platform created for newcomers and their receiving communities in the USA, on track to reach 2 million people in 2021. USAHello’s work compliments on-the-ground services in addressing barriers to integration by providing a free, open access, online learning center developed specifically for non-native English speakers. Our virtual classroom supports over 30,000 students each year as they work toward major milestones in education and civic participation while our main site serves as a hub for everything from immigration policy explainers to comprehensive covid-19 information to articles on a wide range of topics from jobs and career, to immigration and citizenship to daily life in America.

Our model is powerful because it is relevant, accessible and massively scalable.

Additionally, USAHello is guided by the population it serves. More than half of our board members are refugees and immigrants who have successfully resettled in the United States. Our programs were developed and are continually improved through an iterative process of input from newcomer communities, including the USAHello Advisory Council. Every action taken is premised upon the belief that newcomers are their own best advocates.

Finally, our programs are sustainable and cost effective. We use the power and reach of the internet, combined with the proliferation of handheld technology, to create programs that are infinitely scalable.

USAHello was founded in 2011 as the Refugee Center Online, in response to the eagerness of newly arrived refugees and other immigrants to learn and adapt, and the lack of online content for this population. Today the digital gap in both language and information geared to non-native English speakers still exists and the growing demand for our services – from 70,000 site visitors in 2016 to more than 890,000 in 2020 – shows that we are meeting a critical need.

In 2019 we changed our name to USAHello to make sure that our audience knows everyone is welcome and launched a sister website, ItaliaHello, to serve migrants in Europe.

Today USAHello’s work is more important than ever. The COVID-19 pandemic has disproportionately impacted immigrants, over 19.8 million of whom serve as essential workers today. We have seen waves of misinformation impacting these communities around safe response to the pandemic, the election process and more. In response, USAHello developed a comprehensive COVID-19 information hub in over 22 languages including multilingual myth busting videos, critical health information and important resources for those impacted by the economic fall out.

Additionally our news and updates hub serves as a go to source of trustworthy information on policy updates and news that impacts immigrant communities, broken down into language that the every day person can understand.

As we look to the future, in 2021 USAHello will be rebuilding our popular online learning center to develop a free, self-paced course platform that can scale to meet the rising demands. The new classroom will feature an improved student experience, expanded content and new access for adult education providers.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Language, literacy and time barriers

Financials

USAHello
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

USAHello

Board of directors
as of 12/29/2022
SOURCE: Self-reported by organization
Board co-chair

Ariadne Papagapitos

Lighthouse Reports

Term: 2022 - 2024


Board co-chair

Mark Adiedo

Rockefeller Brothers Fund

Term: 2021 - 2023

Ariadne Papagapitos

Lighthouse Reports

Sarah Davis Priest

Strategic Planner

Cristian Fuentes

OpenGov. Inc

Paul Huynh

Winpact Consulting

Nejra Sumic

We Are All America

Meaghan Robbin

Sightline Institute

Monica Iyer

Duke Human Rights Law Clinic

Mark Adiedo

Rockefeller Brothers Fund

Laura Oppenheimer

Bubble

Amer Al Fayadh

Communication Essentials LLC

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 12/29/2022

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Decline to state
Disability status
Person without a disability

The organization's co-leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Decline to state
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 04/05/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.